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• How do I request a TRACKS account for a visitor or guest of the university?
  Current university faculty and staff members can request TRACKS accounts for visiting faculty, visiting staff, visiting students, and other guests of the university by logging ...
• How do I create a personal web page?
  Personal Web Pages AS PERSONAL WEB PAGES IS BEING RETIRED, THESE INSTRUCTIONS WILL BE REMOVED AFTER 2020-12-18. The TRACKS account enables faculty, staff, and students to post ...
• How do I create a good (strong) password?
  The single most important component of any computer security scheme is the password assigned to users' accounts. Since it is not practical for the system ...
• How do I reset my TRACKS password?
  Resetting your TRACKS password may be necessary for several reasons. You may wish to change your password for security or personal reasons. You may have ...
• How do I find my MAC address?
  What is a MAC address? MAC address stands for Media Access Control address. All network devices have one, and some have several. A MAC address is ...
• How do I forward emails from my Florida Tech email address to another email address?
  Students are responsible for all mail sent to their @my.fit.edu address. If you want to forward your email to another account, you can do so via ...
• How can I gain access to a former employee's Exchange mailbox or computer files?
  When an employee separates from the university their email or documents may be needed by their department to continue performing their duties. Please follow these steps ...
• How to stop Outlook from marking messages as read when viewed (For Shared Mailboxes)
  For Outlook 2010: 1.  Click the View tab. 2. In the Layout section, click on Reading Pane. 3.Select Options from the pop-up menu that appears.4.With the Reading Pane ...
• How do I set up my Exchange mailbox on Android or iOS?
  Easy Way Install Outlook from either the Google Play Store (Android) or the Apple App Store (iOS). Select the "Get Started" button. If your email shows up, select "Add Account". ...
• How to set UDrive permissions
  Setting Udrive Permissions Introduction In the interest of privacy, all Udrive directories have had their access permissions set to allow read and write access only by ...
• How can I access my UDrive?
  This outlines the methods available to access your UDrive both on and off-campus. Various methods to access your home directory are listed below.   Using Secure File ...
• How to Map a Network Drive (U and S drives)
  NOTE: Accessing UDrive and SDrive in this manner is not available from non-FIT networks (off campus) due to security issues. For access from non-FIT networks (Off ...
• How do I install NetExtender?
  If you need to work from home, please try to use FortiClient instead of NetExtender. This document details the steps to installing the Dell SonicWall NetExtender ...
• How do I purchase Adobe software from CDW-G?
  Note: This document is for purchasing software for use on university-owned computers. Florida Tech has entered into a contractual agreement with Adobe Systems Inc. and the ...
• How do I purchase software for university-owned computers?
  Note: This document is for purchasing software for university-owned computers. Obtaining software discounts for on-campus use The software listed on this page is discounted for use on ...
• How do I subscribe to fitforum?
  There are two ways to subscribe to fitforum:   1. The fastest way is to send a blank email message using your FIT designated e-mail address to:  fitforum-subscribe@lists.fit.edu There ...
• How do I subscribe to facforum?
  There are two ways to subscribe to facforum:   1. The fastest way is to send a blank email message using your FIT designated e-mail address to:  facforum-subscribe@lists.fit.edu There ...
• How do I unsubscribe from fitforum or facforum?
  To unsubscribe from fitforum/facforum: Method 1 Send a blank email message (no subject, no body of message) using your FIT designated e-mail address to: fitforum-unsubscribe@lists.fit.edu for fitforum facforum-unsubscribe@lists.fit.edu for ...
• How do I change my preferences for fitforum/facforum?
  Visit the sympa listserv homepage at http://lists.fit.edu/. Log in with your Tracks e-mail address and Tracks password or your non-fit.edu e-mail address and sympa password. ...
• How do I create a listserv for my class or university group?
  To create a list sign into https://lists.fit.edu/sympa/. If you are using your TRACKS account to login, click the "TRACKS-CAS" button in the upper-right. This will bring ...
• How can I access FitForum and FacForum archives?
  To access a forum's archives follow the following links. You must be a member of the forum to view its archives. Please ensure you are ...
• How can I unsubscribe from a list other than fitforum and facforum?
  Lists other than fitforum and facforum are mantained by their own administrator. Many administrators have set up automatic methods to unsubscribe - often times e-mails ...
• How to Connect to Remote Desktop (StudentRDS)
  How to Connect to Student RDS for PC and Mac Users NOTICE: Student RDS is no longer available after December 20th. Please use the new Virtual ...
• How do I get access to edit my department web site?
  All official web sites are managed through a CMS. Access is granted for users who have department approval and have completed training. You may use the form ...
• How do I edit my faculty profile?
  Faculty can request to edit and create their profile at: https://www.fit.edu/faculty-profiles/ On the Right hand side Underneath Faculty Resources there are 2 options Requesting Editing access ...
• How to use SSH
  This page gives instruction on how to remotely access computer resources at Florida Tech's using SSH. Introduction What is SSH? What do I need for access? How do I ...
• How do I log on and use the Classroom Instructor Workstation?
  Our multimedia classrooms feature special Instructor Workstations (IWS). By default Staff and Faculty are able to log into these systems while anyone else will need ...
• How do I access my courses online?
  The way in which you access your courses online depends on what program of study you are enrolled in. See below to confirm which Learning ...
• How do I get started with Google Applications?
  Google Applications encompass all things like the School Email, Calendar, Drive, etc. These are important resources for all On-Campus and Online Students. Log in to TRACKS ...
• How are the Google services linked together?
  Your TRACKS account provides you access to the entire Google Apps package. Once you login to one service, you can easily access all others. Within your ...
• How do I sign into Google pages with my TRACKS ID? (Hangouts)
  Sign into Google Account Pages   Remember that Google Account names are username@my.fit.edu for students and username@go.fit.edu for Faculty and Staff. The sign in page will look like ...
• How can I connect Outlook/ Mail (mac) to my student Google Applications account?
    Start Mircosoft Outlook. Make sure Yes is selected on the "Account Configuration" window and click next. Enter your first and last name, your student email address ...
• How to set up IMAP or POP in Thunderbird for Outlook
  UPDATE SEP 2020 Thunderbird and other POP/IMAP mail clients are no longer supported by the University. POP/IMAP has been disabled on Florida Tech Outlook accounts. ...
• How do I forward emails from within Outlook Web Access (ex.fit.edu)?
  Open Internet Explorer. Note: This can be done only through Internet Explorer. Open the link: https://ex.fit.edu. Make sure the option Use Outlook Web Access Light is Unchecked. Login using ...
• How do I add an email address to my Block List? (Faculty/Staff)
  What is a "Block List?" Your Block List is a filtered list of email addresses that will always be blocked from being delivered to your Exchange ...
• How do I add an email address to my Safe List? (Faculty/Staff)
  What is a "Safe List?" Your Safe List is a filtered list of email addresses that will always be allowed to deliver to your Exchange mailbox. ...
• How do I release or delete messages from the "Bulk" (Spam) mailbox? (Faculty/Staff)
  For Individual Messages Go to the website https://spam.fit.edu Login with your Exchange email address. Ex: username@fit.edu and TRACKS password In your "Bulk" inbox, right click on the message that ...
• How do I automatically whitelist emails I release? (Faculty/Staff)
  Go to the website https://spam.fit.edu Login with your TRACKS (Exchange Email) account. Ex: username@fit.edu  and password On the left hand side, click on “Preferences”. Under the “Email Account ...
• How do I stop receiving spam reports? (Faculty/Staff)
  Go to the website https://spam.fit.edu Login with your TRACKS (Exchange Email) account. Ex: username@fit.edu and password In the menu on the left hand side click on “Preferences.” Under the ...
• How to create a personal database?
  The TRACKS account enables students to create personal database. The database can be created on the web at https://apps.fit.edu/mysqlrequest/. These databases should be for academic or ...
• How do I add my student email account (Gmail) to my phone or other mobile device?
  Easy Method Both Android and iOS will allow you to add a Gmail account such as your student email into the phone with minimal configuration. Universal You can ...
• How do I change my information in the directory (Faculty/Staff)?
  The Department Representative (Operations Manager, Administrative Assistant, etc.) sends an email to Telecom@fit.edu and provides the details of any additions, deletions, or changes, with a ...
• How do I view my final grades?
  To view Final Grades in PAWS, a student must follow these steps: Browse to PAWS either through Access or directly at http://t.fit.edu/paws Login using their TRACKS username and ...
• How do I take a screenshot?
  A screen shot is a useful tool to help someone see what is happening on your screen. You end up saving it as a picture ...
• How to manage Multiple Monitors (Windows)
  Many workstations are delivered and set up with two monitors, or a laptop and a monitor. You can manage how content is displayed on these ...
• How do I remove paragraph spacing in Word?
  Word 2007 and beyond will add a space between paragraphs by default. This space cannot be removed by using the backspace key.   If you don’t want ...
• How to access unofficial transcripts in PAWS
  When trying to access unofficial transcripts, students will need to log into PAWS. For official transcripts, please visit: https://www.fit.edu/registrar/transcripts--enrollment-verification/   Go to http://t.fit.edu/ssb/ Please login using your TRACKS username ...
• How to add a shared calendar
  Steps to Share Calendars in Microsoft Outlook 2010 Open Outlook 2010 Click on Calendar Right click the calendar to be shared, select Properties, then Permissions Click Add, enter the ...
• How to register for a course using Access?
  With your browser, navigate to http://access.fit.edu  2.   Log in with your TRACKS Username and Password    3.  Click on Registration Tools in the Student Launch Pad    4. You will ...
• How to drop a course in Access?
  1. With your browser, navigate to http://access.fit.edu 2. Log in with your TRACKS Username and Password. 3. Click on the Registration Tools Icon in the Student Launch ...
• How to view your grades in Access?
  1. With your browser, navigate to http://access.fit.edu 2. Log in with your TRACKS Username and Password. 3. Click on the Paws Icon on the Student Launch Pad. 4. ...
• How to access Canvas from Access?
  1. With your browser, navigate to http://access.fit.edu 2. Log in with your TRACKS Username and Password. 3. Click on the Canvas Icon from the Student Launch Pad.   ...
• How to find PAWS?
  1. With your browser, navigate to http://access.fit.edu 2. Log in with your TRACKS Username and Password.  3. Click on the PAWS Icon in the Student Launch Pad.   Alternatively, ...
• How do I manage subscribers of a list that I am the owner of?
  To manage a list, sign into https://lists.fit.edu/sympa/. If you are using your TRACKS account to login, click the "TRACKS-CAS" button in the upper-right. This will bring you ...
• How to Install a Network Printer for Faculty or Staff
  In order to install a printer for your respective department you will need to access our file share for the department printers which can be ...
• How to create an additional MySQL database?
  The TRACKS account enables  students to create personal databases. The inital database can be created using the instructions found here. These databases should be for academic ...
• How do I create a central email for my student organization? (Google Groups Email Address)
  Google Groups is a feature provided by your Google Account that allows users to create a shared email address under the my.fit.edu domain. It gives ...
• How do I add/use my student organization Google Email Address? (Google Groups Email Address)
    Accessing your new Google Group Email:   1. Open your email from http://mail.my.fit.edu 2. Click on Apps from the TRACKS Menu   3. Select Groups from the window that comes ...
• How to request access to the Blueshark Cluster?
  Faculty can request access to the Blueshark cluster by entering a call ticket at https://support.fit.edu/tsc/. For an entire course to get access, the course instructor has to ...
• How do I install software through Software Center (SCCM)?
  For Windows Machines on the Florida Tech Domain (fit.edu) Software Center, part of Microsoft's Software Center Configuration Manager (SCCM), allows users to install the latest versions ...
• How Do I Run Code On Blueshark?
  NOTE 1: This FAQ is about using the scheduling manager to submit jobs to blueshark nodes. For information on using installed packages on blueshark, please ...
• How do I add my student email account to my phone or mobile device?
  Google Applications Florida Tech partners with Google to provide students with an email address and other tools in the form of a Google Applications account. Google ...
• How can I prevent items I scan to my email from going in the "Junk" folder?
  There is a common problem that can occur with the Canon printers that causes scanned items to go directly into the "Junk E-Mail" folder instead ...
• How do I install Office 365 on my Windows / MAC device?
  Getting Started: Minimum System Requirements WINDOWS Operating System: Windows 10, Windows 8.1, Windows 8, Windows 7 Service Pack 1, Windows 10 Server, Windows Server 2012 R2, ...
• How do I install Office 365 on my Windows / MAC device?
  Getting Started: Minimum System Requirements WINDOWS Operating System: Windows 10, Windows 8.1, Windows 8, Windows 7 Service Pack 1, Windows 10 Server, Windows Server 2012 R2, ...
• How to setup Duo Two-Factor Authentication?
  Florida Tech is transitioning to Duo Security for two-factor authentication. Watch a quick overview video about Duo: Introduction to Duo Security Read the complete guide to Duo two-factor ...
• How to update the Duo devices settings after enabling the remember me option?
  Use a different web browser to gain access to the Duo settings during login. ...
• How do I map a Canon printer on MacOS?
  Downloading the Driver: Go to https://www.usa.canon.com/internet/portal/us/home/support Search for the model "imageRUNNER ADVANCE C5240A" Select the driver UFRII_v10.09.00_MAC.zip. *Note the version number may be different. You will need to ...
• How to Connect to Remote Desktop (StaffRDS)
  How to Connect to Staff RDS for PC and Mac Users   For Windows 1. Open your start menu and begin typing the word "Remote". (There is no ...
• How to access my FIT email from the web (Off-Campus) - STAFF/FACULTY
  How to access my FIT email from the web This FAQ is specifically for Staff or Faculty who use Outlook for their emails and does not ...
• How do I check my voicemail from off campus?
  Checking Voicemail Remotely The Jabber Application provides easy access to voicemail and other FL Tech Phone services. Information about the jabber application can be found in ...
• How do I forward my calls from my work phone to a different phone?
  Forwarding your Desk Phone CISCO Phones   If you have a Cisco phone like the one above, press the button below the “Forward all” in the display.   If you ...
• How do I use Jabber?
  Using Jabber   Note: Jabber will function, on and off-campus, as well as over the VPN. However, when activating or deactivating a VPN connection, Jabber will drop ...
• How do I navigate jabber?
  Navigating Jabber Familiarizing yourself with some of the Jabber basics will help you better understand some of the terminology in the feature instructions and get the ...
• How do I create a new contact in Jabber?
  New Contacts in Jabber From the Search menu, type the name of the person you want to add as a contact. Search results will appear. (It is ...
• How do I organize contacts in Jabber?
  Organizing Contacts in Jabber You can create customized contact groups under which you can organize your contacts. Contacts can appear in multiple contact groups. To create a ...
• How do I make a call using Jabber?
  Making Calls in Jabber There are multiple ways to make calls using Jabber. To call a saved contact, hover over the desired contact, click the green phone ...
• How do I forward my calls with Jabber?
  Forwarding Calls with Jabber Click the call settings button, located to the bottom right of the contacts list. Select the Dropdown menu under Forward Calls. Select the desired ...
• How do I check my voicemail through Jabber?
  Checking Voicemail with Jabber To access voice messages, click on the voicemail button . From the list, click on a message you wish to listen to and ...
• How do I chat in Jabber?
  Using Chat in Jabber To initiate a chat with an existing saved contact, hover over contact and click on the chat button. To initiate a chat with ...
• How do I switch between controlling my Desk Phone and using Jabber as a Softphone?
  Switching Jabber Between Phone Control Modes   Jabber is able to function as a softphone allowing you to make and recieve calls via your computer and as ...
• How do I map Banner Jobs?
  The Banner Jobs shared drive contains user folders and needs to be mapped to your particular folder. You will need to be connected to the ...
• How do I connect to my U-drive with an FTP client (WinSCP)
  Connecting to U-drive with (WinSCP) This FAQ will walk you through connecting to your U drive with the FTP client WinSCP. There are other free FTP ...
• How to setup a second phone for Duo Two-Factor Authentication?
  Step 1: Add a Second Phone. OIT recommends that you add your office landline in case you lose or do not have your smart phone with ...