FAQ Overview

Accounts

How do I request a TRACKS account for a visitor or guest of the university?

Current university faculty and staff members can request TRACKS accounts for visiting faculty, visiting staff, visiting students, and other guests of the university by logging in with their TRACKS account and filling out the following forms:

For Human Resources: Guest's University Role 

For Information Technology: TRACKS Account Request

The visitor or guest cannot request their own accounts. All requests for account creation must be submitted by the sponsoring faculty, staff, or department.

A 900 number must be issued for any visitor or guest before a TRACKS account can be generated for them.

Guest Roles are good for up to one year from the date submitted to Human Resources. A new form will need to be filled out once that year is up if the account needs to remain active.

Author: Tech Support
Last update: 2020-04-08 10:47


How do I create a good (strong) password?

The single most important component of any computer security scheme is the password assigned to users' accounts. Since it is not practical for the system administrators of the university's networked computers to assign and maintain passwords for everyone, users must be responsible for selecting strong passwords (i.e., difficult to guess). Failure to do so can compromise the security of an entire computer system. When selecting a password do not use the following:

  • Any type of name - This includes but is not limited to your real name or your username; anyone else's username; your spouse's, parent's, boyfriend's, girlfriend's, or pet's name; the names of any friends or coworkers; your boss's name; the names of any fantasy characters; the name of an operating system; the host name of a computer, etc.
  • Your or your friend's/spouse's home or work phone number Any part of your or your friend's/spouse's social security number Anybody's birthdate
  • Any word in the English or any foreign dictionary.
  • A place or a proper noun.
  • Any "word" that consists of the same letters (e.g., xxxx), or any pattern of letters that might appear on a keyboard (e.g., qwerty)
  • Any of the above spelled backwards, or either beginning or ending with a single digit.

Passwords that are difficult to guess include a mix of uppercase and lowercase letters, digits, punctuation symbols, and special characters (e.g., --), and are usually seven or eight characters in length. Three suggestions for creating strong passwords are as follows:

  • Intermix the first letters of an easy to remember (short) phrase with digits, punctuation symbols, or special characters. For example, if the phrase "It was twenty years ago today" is used, then the following would be considered a strong password: Iw$ty^aT
  • Combine two relatively short words with a special character, digit, or punctuation symbol For example, the words buzz and off could be combined with the tilde character to generate the password: BuzZ~OfF
  • Use letters, special characters, and punctuation symbols to represent an English (or foreign) sentence. For example, the statement, You are so lazy! can be used to generate the password: UrSoLaz!

Users should also refrain from writing down their passwords. A password that is committed to memory is more secure than one that is written down since it reduces the number of people that might have an opportunity to see it.

If it is necessary to write down a password then (1) do not identify what was written as a password; (2) do not include the corresponding username with the password; (3) never post the password on any part of your computer; (4) do not maintain an electronic version of your password; and (5) try to make the written version different, yet still discernible to you, from the real password by scrambling the characters or including additional nonsense characters.

Remember: A single user with a weak password can compromise the security of an entire system and thus jeopardize the accounts of all users on the system. You are therefore encouraged to change your password and use the guidelines given above to create a new password as soon as possible. Do not wait until the next time you need to log into the system to do work. Make it a point to log into the system now to change your password.

If you need to reset your password please click Here. Further if you feel as though your account has been compromised please click Here and follow the instructions on that page.

Author: Tech Support
Last update: 2022-09-22 01:01


What are the TRACKS password complexity requirements?

In order to maintain the integrity and safety of the information on our network, password complexity requirements have been established by Information Technology. This means that when you reset the password for your TRACKS account, it must meet these requirements in order to be acceptable. These requirements are as follows:

  • The password must be at least 8 characters in length.
  • The password must not repeat any of your last 7 passwords.
  • The password must be comparatively different from your previous passwords (ie - you must change more than a few letters and numbers)
  • The password must not contain any part of your name or TRACKS Username
  • The password must contain at least 3 character classes:
    • Upper Case Characters [A-Z]
    • Lower Case Characters [a-z]
    • Numeric Characters [0-9]
    • Symbols

Author: Tech Support
Last update: 2020-04-07 02:00


What resources can my TRACKS account access?

Current students, staff, and faculty can use their TRACKS accounts to access many services at Florida Tech. Your TRACKS account and password are used for Florida Tech Google Applications, Florida Tech email (@fit.edu/@my.fit.edu), Computer Labs in the Olin Engineering and Olin Life Sciences buildings, the Computer Sciences open lab (EC272), and all desktops using the FLTECH domain to log on to the campus network.

The following table indicates which systems the TRACKS account is used to access and where these systems are located. (As new systems are integrated with TRACKS all the time, this list does not intend to be exhaustive.)

If you are having issues logging into your TRACKS account because you do not remember your Password or your TRACKS Username please click Here and follow the instructions.

Services for TRACKS Accounts

Service

Location

Canvas LMS https://canvas.fit.edu
Campus Calendar https://calendar.fit.edu/
Google Applications https://my.fit.edu
TerminalFour (T4) CMS https://t4.fit.edu
Office 365 https://portal.office.com
Sharepoint Online https://fltech.sharepoint.com
Outlook Web Access https://portal.office.com/
SSH on code01.fit.edu How to use SSH on olin.fit.edu or code.fit.edu.
UDrive File Share How can I access my UDrive?
Personal Web Pages How to create a personal web page.
GitHub Enterprise https://github.fit.edu
Florida Tech Online Classes https://bisk-edu-community.force.com/lmpfit/s/landing-page
Licensed Databases and Indexes https://lib.fit.edu

On-Campus Only Services for TRACKS Accounts

Service

Location

Door Access https://apps.fit.edu/doors/
Multimedia Classrooms 140PS, 144PS, A110, P133, EC118, EC127, EC128, EC130, EC132, EC137, EC228, EC229, LS129, LS130, S210, S220, S230, S401, S402, S403, S404, Q14, Q16, Q17, Q18, E250, IT Training Room
Computing Labs EC127, EC128, EC130, EC132, EC228, EC229, Q14, IT Training Room
CyberDen Computers Rathskeller in Evans Hall
Library Public Computers Evans Library
Open Computer Lab (ACC) Evans Library
Network Registration System https://gatekeeper.fit.edu/clientreg
Open Computer Lab EC132

 

Author: Tech Support
Last update: 1969-12-31 19:00


How do I reset my TRACKS password?

Resetting your TRACKS password may be necessary for several reasons. You may wish to change your password for security or personal reasons. You may have forgotten your password after not using TRACKS for an extended period of time. Your password may not be working when typing into a resource. Or, you may need to reset a password that is about to expire. Whatever the reason may be, you can reset your password using one of the methods below:

1. You wish to reset your password:

If your password has not expired, and you remember your old password, you can reset the password by going to it.fit.edu, clicking the "Password Tools" link, then clicking "Change your Password." Alternatively, you can click here (Please Ensure that you have your TRACKS Username for this step).

2. You have forgotten your password, or your password is not working: 

You can reset a forgotten or malfunctioning password by going to it.fit.edu, clicking the "Password Tools" link, then clicking "Reset a Forgotten Password." Alternatively, you can click here (Please Ensure that you have your TRACKS Username for this step).

You will be prompted to answer your account security questions. The default questions are the ones you provided on your application, unless you have already changed them. Please be aware that your home country may be set to United States. If you cannot answer these questions you can email Technology Support Center at techsupport@fit.edu.

3. Your password is about to expire:

TRACKS passwords are set to expire every 180 days (or about 6 months) for account security. If your password is about to expire, or if it has expired, you will get email notifications to your Florida Tech email address. You can reset an expired password by going to it.fit.edu, clicking the "Password Tools" link, then clicking "Reset an Expired Password." Alternatively, you can click here if you remember your old password OR here if you do not recall it any longer (Please Ensure that you have your TRACKS Username for this step).

4. If you are still having issues or DO NOT remember your TRACKS Username

If you have tried these methods and are still unable to reset your password or do not remember your TRACKS Username, it will be necessary for you to contact the Technology Support Center via email at techsupport@fit.edu.

Author: Tech Support
Last update: 2022-09-22 10:24


What is TRACKS?

TRACKS is Florida Institute of Technology's account system that provides a single username and password for access to all university services granted to a user.

If you are having issues logging into your TRACKS account and do not recall your password please visit: How do I reset my Tracks Password for further instructions. If you are still having issues please contact Technology Support Center by email at techsupport@fit.edu, or by web at https://support.fit.edu/tsc

Current Students, Faculty and Staff

Your TRACKS account and password is used for:

  • Email: Outlook (for faculty/staff) or Gmail (for students)
  • Canvas (Learning Management System for students and faculty)
  • Computer Labs
  • Instructor Workstations
  • All university computers joined to the FLTECH domain
  • Evans Library resources on campus and remotely (lib.fit.edu)
  • Printing, scanning, copying
Prospective Students

Your TRACKS account and password is used only for the Admitted Student Portal.

Former Students (Alumni and Students who have previously attended Florida Tech)

Your TRACKS account and password is used only for your @my.fit.edu email provided by Google Applications. For former students who do not have a TRACKS account, please contact the Technology Support Center by email at techsupport@fit.edu.

Author: Tech Support
Last update: 2022-09-22 10:25


What should I do if I believe my account has been hacked?

If you believe that someone has gained unauthorized access to your account (i.e.: email, PAWS, Canvas, etc.), you should report this immediately to the Technology Support Center by going to https://support.fit.edu/tsc/ or by email at techsupport@fit.edu.

Next you should reset your TRACKS password and update your security questions to ensure that no one is able to get into your account again. Please follow the instructions Here to reset your account.

Author: Tech Support
Last update: 2022-09-22 10:27


How do I access my courses online?

The way in which you access your courses online depends on what program of study you are enrolled in. See below to confirm which Learning Management System (LMS) is the one you should use.

Canvas

The Canvas LMS can be accessed by going to either canvas.fit.edu or by going to fit.instructure.com with your TRACKS username and password. Please note, this is NOT your Florida Institute of Technology Email as this will NOT be accepted and instead will give an error Invalid Credentials when attempting to sign in.

Canvas is used by the students in the following programs of study:

  • Main Campus - Melbourne Undergraduate
  • Main Campus - Melbourne Graduate
  • Continuing Education (Applied Behavioral Analysis/Professional Development Program)
  • Extended Studies
  • Flight
  • Virtual Graduate

Florida Tech Online (Bisk)

Florida Tech Online has a proprietary LMS which only Bisk (UA) students can use. Bisk students can go to https://bisk-edu-community.force.com/lmpfit/s/landing-page and sign in with either their Bisk username and password or their TRACKS username and password.

If you are having issues accessing Canvas with your TRACKS username it is most likely due to an incorrect Username or Password. Please click Here and follow the appropriate steps.

Author: Tech Support
Last update: 2022-09-22 01:02


As a new employee, how do I obtain a TRACKS account?

TRACKS accounts are automatically created for new employees based on the paperwork filed to the Human Resources department.

When the account is created, an activation email will be sent to the email address on file for the employee. New employees can obtain their TRACKS accounts via this email. This will involve setting up security questions and a password which they will use to login to TRACKS.

If you do not receive an email, visit the Technology Support Center (first floor, Shaw Hall) or by email at techsupport@fit.edu.

Author: Tech Support
Last update: 2022-09-22 10:30


If I leave Florida Tech, what happens to my TRACKS account?

Faculty and Staff

Faculty and Staff TRACKS accounts are disabled and eventually deleted upon separation from the university. 

Students

TRACKS accounts for students who have left or graduated are restricted to PAWS and e-mail only. This occurs after the beginning of the academic term following their graduation date. These accounts are limited to Google Apps email and PAWS access only.

As your TRACKS account password expires every 180 days, if you are trying to get access to your Florida Tech email or to PAWS the first step is usually to reset your password. For steps on how to do this or if you no longer remember your TRACKS username, please click Here.

Accounts that do not already include an entry year are renamed to include the year they first attended classes.

Accounts of students who have been academically dismissed are disabled immediately. Students who are not actively taking classes may lose their full account status if they do not request exemption. Notices of the change in account status are sent to all graduating and inactive students two weeks prior to the change.

Author: Tech Support
Last update: 2022-09-22 10:32


What should I do if someone asks for my TRACKS password?

The Office of Information Technology will never ask you for your TRACKS password over the phone, though email, or in person.

You should never share your TRACKS password with anyone regardless of the situation as doing so is a violation of the Acceptable Use Policy for Campus Information Technology Services.

If anyone asks for your password or you mistakenly give it out, please report the incident so we can take action to protect your account. Further, please ensure that you reset your password and update your security questions. Instructions for this can be found Here.

The Technology Support Center may be contacted online at https://support.fit.edu/tsc/ or via email at techsupport@fit.edu.

Author: Tech Support
Last update: 2022-09-22 10:32


How to access unofficial/official transcripts in PAWS

When trying to access unofficial transcripts, students will need to log into PAWS.

For official transcripts, please visit: https://www.fit.edu/registrar/transcripts--enrollment-verification/

 

  • Please login using your TRACKS username and password into field.

    PAWS login

  • After logging in, at the top of the screen, select the Student tab. 
  • Now you will be brought to the Student Records page where you can select to view an unofficial transcript by clicking on Unofficial Transcript.
  • On the next page leave the defaults and select Submit

Author: Tech Support
Last update: 2022-09-22 10:33


How to setup Duo Two-Factor Authentication?

Watch a quick overview video about Duo: Introduction to Duo Security

Read the complete guide to Duo two-factor authentication: https://guide.duo.com/

These steps will walk through the set up and process for using Duo.

The set up must be completed on a computer and you will need to have access to the smartphone and
other devices* you will be using to complete your authentication.

*Office of Information Technology (OIT) recommends using a smart phone as the primary device and a landline as your secondary device.

Step One: Welcome Screen

When you first attempt to activate on Duo protected web site, you will be presented with a Welcome and start Set Up screen for enrolling in Duo.  Click on the green Start set up button to begin the enrollment process.

Step Two: Choose Primary Device for Authentication

Select the type of device you’d like to enroll and click Continue. (Mobile phone is recommended for your primary device, with landline as a backup.)

Step 3: Enter Your Phone Number

1. Select your country from the drop down menu (U.S. is default)
2. Use the number of the smartphone, landline or cell phone you will most likely have with you when you’re logging into the Florida Tech CAS service.
3. Verify that you have entered the number correctly, check the box and click Continue.

Step 4: Choose Device Platform

Choose your device’s operating system and click Continue.

Step 5: Install Duo Mobile

1. Launch the App Store on your mobile phone.
2. Get the Duo Mobile App and install it.
3. Tap "OK" when asked if Duo Mobile should be able to send push notifications.

Step 6: Activate Duo Mobile

Activating the app links it to your account so you can use it for authentication.  Follow the platform specific instructions on the screen

Activation Success!

The Continue button will be clickable and have a green check on it after you scan the barcode successfully.  Click Continue to go on. Then follow the prompts on your smart phone and computer to complete the process of linking your smartphone to your account.

Step 7: (Optional) Set up Your Device Name and Select Notification Method

  1. Click on My Settings and Devices.
  2. You can enter a name for your device here.
  3. You can also select how you would like authentication notifications to be sent by choosing your preference from the drop down
    menu next to “When I log in:”
  4. Click Save to save your settings.

Congratulations! Your smart phone is ready to approve Duo authentication requests.

  1. Click on Send Me a Push.
  2. A “Login Request” notification will be sent to your phone.
  3. Follow the normal process to access notifications on your phone (e.g. tap, swipe left, or swipe right), then tap Approve/Confirm to allow the login.

Step 8: Add a Second Device.

OIT recommends that you add your landline in case you lose or do not have your smart phone with you.

  1. Click on “Add a new device.”
  2. You may need to confirm that you are requesting a new device. Duo will send a notification to your smartphone (primary) device. Once you confirm, you will be prompted to the next step.
  3. Choose “Landline” (recommended) and click Continue.

Step 9: Enter the Phone Number for Second Device

  1. Choose your country (U.S. is default).
  2. Enter your phone number.
  3. Verify you have entered the correct number by checking the box.
  4. Click Continue.

Step 10: Finish Enrolling Landline

  1. Follow the prompts to finish enrolling your landline phone.
  2. To have Duo authenticate via your landline, click on the Call Me button.
  3. Duo will call your landline phone. Pick up the line then tap any key on the phone. Your computer screen will then open to the page you tried to log into.

Author: Curtis Robinson
Last update: 2021-03-17 01:04


How do I map Banner Jobs?

The Banner Jobs shared drive contains user folders and needs to be mapped to your particular folder. You will need to be connected to the VPN in order to access this folder off-campus.

Open File Explorer.

Left-click "This PC" on the left side of the window, then right-click "Map network drive..."

In the Map Network Drive window, select the drive letter from the dropdown list adjacent to Drive. Note: The selected letter is a personal choice and will not impact the ability to map a shared folder. Many users select P for Banner Jobs.

MapNetworkDrive2

For Banner Jobs select the folder  \\sdrive.fit.edu\bannerjobs\YOURUSERNAME

Check the checkbox for "Connect using different credentials"

Click Finish button in the Map Network Drive window

When a dialog box appears, enter your username as FLTECH\[TRACKS USERNAME] and your TRACKS account password in the password field.

You can now see the mapped network drive on the Computer window.

Mac OS X 10.7

From the Apple Menu, select the "Go' menu.

Map Mac Network Drive

Type smb://sdrive.fit.edu/bannerjobs/yourTRACKS in the server address box, click the + to add the server to the list

The home directory will now be available on your desktop and the finder. You may have to browse to your specific folder with your username to open it.

Author: Nancy Brenes
Last update: 2022-09-22 10:46


How do I connect to my U-drive with an FTP client (WinSCP)

Connecting to U-drive with (WinSCP)

This FAQ will walk you through connecting to your U drive with the FTP client WinSCP. There are other free FTP clients available such as FileZilla and FuGuFTP for Mac that will also work if you wish to use them.

1. Download and run the WinSCP client from https://winscp.net/eng/index.php.

2. If prompted choose "Install for all users (recommended)" and choose "Yes" on the security prompt.

3. Accept the License Agreement, then choose "Typical installation" on the next screen.

4. Choose "Explorer" for the interface layout.

5. Finish the install and open WinSCP.

6. You will be prompted to set up your first connection. Fill out the information as seen in the image below and log in with your tracks username and password.

-- File Protocol: SFTP

-- Host name: code01.fit.edu

--port: 22

User Name: & Password: Tracks Login

7. Click "Save" then type "U Drive" for the Site Name and check "Create desktop shortcut" leave the rest as default.

8. Once saved you can click login when the U Drive is selected. 

9. Click "Yes" When prompted with the warning about the host key.

10. You should now have a "U Drive" icon on your desktop. When you connect you will have to re-enter your Tracks Password each time.

You should now have access to your U drive. If you have any questions or run into issues please contact Tech Support.

Author: Bradley Aldrich
Last update: 2022-09-22 10:46


How to setup a second phone for Duo Two-Factor Authentication?

Step 1: Add a Second Phone.

OIT recommends that you add your office landline in case you lose or do not have your smart phone with you.

  1. Visit https://access.fit.edu
  2. Login with your Tracks username and password
  3. On the Duo prompt page, click on “Add a new device.”
  4. You may need to confirm that you are requesting a new device. Duo will send a notification to your smartphone (primary) device. Once you confirm, you will be prompted to the next step.
  5. Choose “Landline” (recommended) and click Continue.

Step 2: Enter the Phone Number for Second Device

  1. Choose your country (U.S. is default).
  2. Enter your office phone number.
  3. Verify you have entered the correct number by checking the box.
  4. Click Continue.

Step 3: Finish Enrolling Landline

  1. Follow the prompts to finish enrolling your office phone.
  2. To have Duo authenticate via your landline, click on the Call Me button.
  3. Duo will call your office phone. Pick up the line then tap any key on the phone. Your computer screen will then open to the page you tried to log into.

Author: Curtis Robinson
Last update: 2020-07-27 01:55


How to Sign into Docusign

Prerequisite: Request a Docusign Account

Signing into Docusign with your TRACKS account.

Once you have recieved a confirmation email that your Docusign account request was completed, follow the instructions below to sign into Docusign.

  1. Go to the website: account.docusign.com, enter your FIT email address, and click Continue.



  2. Click the button labeled Use Company Login.



  3. You should be redirected to our TRACKS Login Portal.




  4. Sign in with your TRACKS Username and Password.



    You should now be signed into Docusign.

Author: Brannon Blair
Last update: 1969-12-31 19:00


IPad Intune End-User Enrollment Guide

Florida Tech has implemented Intune to automatically deploy IPads so staff or faculty can setup and use an IPad right out of the box. If you purchased an IPad through the IT department, it should already be incorporated. Any devices that have been purchased prior to 2020 can be added. Please contact the IT Department to have the device added or if you are interested in getting a category made for your department.


Before or after enrolling, you may be asked to choose a category. Categories help IT staff determine which Applications and Policies to send to your
device(s). The current list of IPad categories can be found below:

Facilities IPads Used for the Facilities Department. Restrictions include no app store, limited system settings modifications.
   
Standard IPads Standard IPad that allows modification of settings, resetting the device, and app store. 


If further assistance is required, please create a ticket at www.it.fit.edu or by sending an email to tech-support@fit.edu


Enroll your iOS device in Intune

Note: Depending on what device you are using your screens may look different.

    1. Turn on the Device and Select a language for the device.



    2. Select a Region or Country (United States).



    3. Select "Set Up Manually" for the Quick Start page.



    4. Select "Eduroam" as the wireless network, and enter your TRACKS credentials.



    5. You may have to "Trust" the network certificate, shown below:



    6. Select "Next" on the Remote Management Page.



    7. After a few moments, you will be on the Password Creation page. Create a password for the device.



    8. Your device will open to the screen shown below. Sign in with your TRACKS@fit.edu email address.



    9. A window should now ask for your password, as shown below:



    10. Once you are signed in, a new window will open. Select "Begin" to start setting up Florida Tech Access.



    11. Select the appropriate device category for the device and press "Continue". See the list of categories and their restrictions at the top of this article.



    12. Select "Continue" on the next screen.



    13. Your device will finish loading some of the background applications and settings.



    14. Select "Done" when your device is all set.



    15. You will now be in the Company Portal Application. This application is Florida Tech's Private Application store where you may one click install work applications. Find out more about this application and how to request applications below.



    16. Press the home button to return to the home screen of your device. The End-User Enrollment is complete.



Company Portal

The Comp Portal application (or company portal), is Florida Tech's own application store. On intune enrolled devices, you are able to one-click install applications without an Apple ID. Applications like Word, Workday, and Adobe Reader are all available from the comp portal. 

If you are looking for an application that your team would like to purchase or have added to the company portal for easy installation, please contact the IT Helpdesk by sending an email to tech-support@fit.edu. Note: A standard IPad device can still install applications from the app store.

Author: Brannon Blair
Last update: 2022-09-22 10:56


Classrooms and Labs

What software is available in the Multimedia Classrooms & Labs?

Access denied

Author: Tech Support
Last update: 2022-10-05 12:16


How do I log on and use the Classroom Instructor Workstation?

Our multimedia classrooms feature special Instructor Workstations (IWS). By default Staff and Faculty are able to log into these systems while anyone else will need to request access.While it is recommended to attend a short (30 minute) workshop on Multimedia classrooms, it is not required. Those who need to request access are, however, required to do this step.

Overview
Many classrooms are outfitted with multimedia presentation equipment that allows instructors to deliver media-rich course content and record presentations as well. This seminar ensures optimal use instructional equipment for lecture delivery. Seminar participants receive a combination to the instructors™ workstation equipment drawer.

Specific Objectives
This seminar exposes instructors to new methods of delivering course content as well as introductory use of content capture (encapsulation) tools. Specific instruction is provided to:

  • Encourage the use of technology in the classroom experience to improve student understanding and retention of course content
  • Demonstrate the operation of the touchpanel, instructor™s station, projector, document camera, Sympodium/Smartboard, wireless microphone, wireless mouse, personal laptop and media player connections
  • Provide instructors with technical support information and further training opportunities

Prerequisites

  • Experience in the use of Microsoft Windows 10 operating system
  • A university TRACKS account (can be requested through the Technology Support Center at https://it.fit.edu/accounts/tracks-account-request/ - If you are unable to login with your TRACKS account please click Here.

Use this following link for more information:https://it.fit.edu/training/instructor-workstation-training/

Author: Tech Support
Last update: 2022-09-22 11:40


Open Computing Labs Software List

Access denied

Author: Tech Support
Last update: 2022-10-03 13:36


Classroom Emergencies & Lab Support?

Access denied

Author: Tech Support
Last update: 2022-10-03 13:27


Getting Software

Can I use university-owned software once I leave Florida Tech?

No. The software license agreements that the college purchases to make licensed software available to the community indicates that software may be used only by current students, faculty, and staff.

Following the terms of site licenses, when students, faculty, or staff members leave the university, they are required to remove the licensed software from their computers. Further any software that you previosuly had access to belonging to the University will be disabled automatically upon graduation this includes software like Microsoft Office, Matlab, PTC Creo etc.

Author: Tech Support
Last update: 2022-09-22 11:49


Free and Discounted Software for Students, Staff, and Faculty

Students, Faculty and Staff can use this software on their personally owned computers.

Recommended Free Software

Site-Wide Licensed Software

Vendor-Discounted Software

Kivuto

  • Vendor offers discounts on Microsoft software
  • Requires a valid TRACKS login
  • Included software:
    • Students: Windows 10 Education, Adobe Creative Cloud, IBM Code, VMware and more.
    • Faculty/Staff: Windows 8.1, Windows 8, Windows 7, Office 2013, , Office 365 University, Office 2010 (PC)/2011 (MAC) Suites, Adobe Creative Cloud. Note: The non subscription Microsoft Software is "Work At Home" meaning that after you leave the Univeristy you will no longer have access to it.
  • For more information please see our supplemental information page.

JourneyEd.com

    • Software discounts provided by the Bookstore
    • Included software:
      • Students: Windows 8.1 pro Student, Office 365 University, AutoCAD Design Suite Ultimate 2014 Student, Adobe Creative Cloud, SolidWorks Student Edition, Adobe Photoshop CS6, Rosetta Stone Spanish Level 1.
      • Faculty/Staff: Office 2013 Home & Student, Office 365 University, Adobe Photoshop CS6, Adobe Creative Cloud, Rosetta Stone Spanish Level 1.

Author: Tech Support
Last update: 2022-09-22 11:57


Campus-Licensed Software for University-Owned PCs

University-Licensed Software

The following list of software is licensed for use on university-owned computers. This software is NOT for personally-owned computers. A Faculty or Staff TRACKS Account is required to install site-licensed software. All Operating System upgrades must be requested through the Technology Support Center or your departmental technology assistant.

 

  • EMS Campus Client
  • Microsoft Office for PC/Mac - Office365
  • Microsoft Project 2016
  • Microsoft Visio 2016
  • Microsoft Virtual PC for Mac OS X (Not available for download)
  • Microsoft Visual Studio Pro Edition 2015
  • Core Client Access Licenses (Windows Servers, Exchange Server, SMS Server, Sharepoint Server)
  • Microsoft Operating System Upgrades (Windows 10 Enterprise)

Most of this software can be obtained through the Software Center application on your computer. For MAC users, you may contact our Technology Support Center for further assistance on obtaining software.

To install Office 365 please follow these instructions

 

Computer Lab and Multimedia Classroom software requests should be direct to Lab Support Services at the following link: Computing Labs

Author: Tech Support
Last update: 2022-09-22 11:52


How do I purchase Adobe software from CDW-G?

Note: This document is for purchasing software for use on university-owned computers.

Florida Tech has entered into a contractual agreement with Adobe Systems Inc. and the Florida Community College Distance Learning Consortium (FCCDLC). Adobe's Adobe Contractual License Program (CLP) is a flexible licensing program that enables FCCDLC members to purchase Adobe software products and receive the discounts and benefits of a large-volume purchase. This agreement is facilitated through CDW-G.

Sample Products

  • Acrobat Product Family
  • Illustrator
  • Dreamweaver
  • Photoshop
  • InDesign

Contact

  • Purchase software online at www.CDWG.com/FLIT
  • Or contact Patrick O Neill at CDW-G 1-866-224-4940

Author: Tech Support
Last update: 2022-09-22 12:00


How do I purchase software for university-owned computers?

Note: This document is for purchasing software for university-owned computers.

Obtaining software discounts for on-campus use

The software listed on this page is discounted for use on university-owned computers. The university has purchased several site licenses that do not require an additional purchase. If the software you need is not on the licensed software list, it may be discounted using the purchasing procedures below.

Purchasing Other Microsoft Software Products

Additional Microsoft software, not covered under the Microsoft Agreement or Site Licenses, may be purchased through the following preferred vendors.

Preferred Vendor 1: Software House International

Purchasing Adobe Software Products

Adobe software is discounted through its Contractual License Program. This agreement is facilitated through CDW-G.

Preferred Vendor: CDW-G


Purchasing Other Software Products

Please contact the Technology Support Center for assistance in purchasing a software product to fit your requirements.

Author: Tech Support
Last update: 2016-06-16 17:56


Purchasing Discounted Software for Faculty and Staff

Obtaining Software for Home Use

Microsoft Software for Home use by Faculty and Staff

Florida Tech Faculty and staff can aquire Microsoft Products for use on their personal computers. Under our Campus Agreement Work at Home software can be purchased through select vendors. Only one copy of an item may be purchased. All purchased software is available via download. (Backup media may be available for select items)

Software Available 

    • Office 365 University
    • Microsoft Office Professional 2010
    • Microsoft Office Professional 2013
    • Microsoft Office Professional 2016 for PC and Macintosh
    • Windows 10 Pro Upgrade (Must have an original operating system for the PC)
    • Windows 8.1 Pro Upgrade (Must have an original operating system for the PC)
    • Windows 7 Pro Upgrade (Must have an original operating system for the PC)

 

Work At Home Software

Faculty/Staff Only. Fully featured version, available through the Microsoft Work At Home program. This product must be used for work-related purposes only. Only a staff or faculty member - who is the primary user of a work computer on which a copy of this software is installed - may install this product on a home or portable computer via this purchase. Use of any such secondary copy shall be subject to the terms and conditions of the Microsoft licensing agreement under which the original copy is licensed to your academic institution.

Limitations

Software is to be used for University Business only
Software must be removed from personal computer if you are no longer employed by the University
Cafeteria, grounds, and other non-computer based positions are not eligible to use software under this agreement.

Advantages

Significantly cheaper purchase price. 

For the latest versions, please purchase online through Kivuto

Some of the links provided will require you to verify who you are by logging in with your TRACKS user name and password or will require you to send a copy of your academic id to the vendor before your item will be shipped to you. Please read all information very carefully before you proceed the first time through. It will save you a lot of time later in the purchasing process.

Some sites will have tabs for students and others for faculty/staff. Choose the tab that corresponds to you and only work within that area. If you cross tabs and add items in your cart that require a staff login but you are a student, you will not be able to complete the checkout process.

NOTE: Some of these discounts can apply for students wishing to purchase software from this website. You will be required to sign in with your TRACKS account after which you can click on a given software. Below each software will be a button which says Check eligibility. Clicking this will let you now if you are able to purchase the software at a discounted price. 

The list of available of software is always subject to change alongside their eligibility to different groups for discounts.

Author: Tech Support
Last update: 2022-09-22 12:02


How do I install software through Software Center (SCCM)?

For Windows Machines on the Florida Tech Domain (fit.edu)

Software Center, part of Microsoft's Software Center Configuration Manager (SCCM), allows users to install the latest versions of software applications on university-owned computers accross campus.

Computers on the Florida Tech domain (fit.edu) are those which require you to sign in with your TRACKS username and password.

For Windows 7, Windows 8.1, or Windows 10:

1. Press the Windows key or choose the Start Button. 

 or Win8 Windows Key

2. Type "Software Center" into the search bar.

   or 

3. Click the Software Center executable file that appears in the menu.

4. Software Center will open. Choose the software application you wish to install, and click the install button in the bottom right-hand corner.

Software Center

 If you choose the "Installation Status" tab, you can confirm that the software is installing and also confirm if/when it finishes.

If you experience any problems installing software through Software Center, please contact the Technology Support Center at techsupport@fit.edu.

Author: Tech Support
Last update: 2022-09-22 12:02


How do I install Office 365 on my Windows / MAC device?

Getting Started: Minimum
System Requirements


WINDOWS

Operating System: Windows 10, Windows 8.1, Windows 8, Windows 7 Service Pack 1, Windows 10 Server, Windows Server 2012 R2, Windows Server 2012, or Windows Server 2008 R2
Processor: 1 gigahertz (GHz) or faster x86-bit or x64-bit processor with SSE2 instruction set
Memory: 2 GB RAM
Hard Disk: 3.0 GB of available disk space
Display: 1024 x 768 screen resolution
Graphics: Graphics hardware acceleration requires a DirectX 10 graphics card.
.NET Version: NET 3.5 required. Some features may require .NET 4.0, 4.5, or 4.6 CLR to also be installed.

MAC

Operating System: Mac OS X 10.10 or later
Processor: Intel or Apple Sylicone CPUs
Memory: 4 GB RAM
Hard Disk: 6 GB of available disk space. HFS+ hard disk format (also known as Mac OS Extended or HFS Plus)
Display: 1280 x 800 screen resolution

NOTE*
Product functionality and graphics may vary based on your system configuration. Some features may require additional or advanced hardware or server connectivity. 

 

Downloading Office


1.) Open your web browser and navigate to
https://login.microsoftonline.com/

The page will look like this:



2.) In the field labeled Email or Phone, enter your TracksID followed by @fit.edu (Not to be mistaken by @my.fit.edu used for the standard student email login).
                          Example: Student2011@fit.edu
                          Example: StaffID@fit.edu
3.) Next click in the password field. At this point you will be redirected to the FIT Portal for Office 365.

This will look like this:



4.) Enter your tracks password and click Sign in.
5.) After you successfully login near the top right hand side of the page will be a link to “Install Office”. Click the link to download the necessary setup files. This will look like this:



6.) Please click on Office 365 Apps which is the first option.

This can be seen here:



7.) Your file should begin downloading if it does not refresh the page and try again.

 

Installing Office 365: Windows


1.) To install office run the executable that was downloaded in the previous section (Downloading Office).
2.) Follow the onscreen prompts.
3.) Open any of the newly installed office applications. Once opened it may prompt for activation. To Activate enter your TracksID@fit.edu followed by your tracks password.

 

Installing Office 365: MAC


1.) To install office run the Microsoft.pkg that was downloaded in the previous section (Downloading Office).
2.) Follow the onscreen prompts.
3.) Once installed, navigate to applications and open any of the newly installed office applications. Once opened it may prompt for activation. To Activate enter your TracksID@fit.edu followed by your tracks password.

 

Installation: Office 365 Preinstalled But Not Activated


1.) If  Office is already installed and needs activation, open any Office 365 application.
2.) When prompted for activation, select sign in as another user.
3.) When the credentials box appears, enter your TracksID@fit.edu followed by your tracks password.
4.) Close all Office 365 applications and open them. The license should have applied.
5.) If office fails to activate, please save your current opened documents and files, then restart the system. After the restart, try to activate again.

 

 

Author: Tech Support
Last update: 2022-09-22 12:03


MATLAB for Students and Faculty

About MATLAB and Simulink

MATLAB, the language of technical computing, is a programming environment for algorithm development, data analysis, visualization, and numeric computation. Simulink is a graphical environment for simulation and Model-Based Design of multidomain dynamic and embedded systems. MathWorks produces nearly 100 additional products for specialized tasks such as data analysis and image processing.


Get Access to MATLAB 

To download MATLAB, follow this link to access Florida Tech's MATLAB license: https://www.mathworks.com/academia/tah-portal/florida-institute-of-technology-993588.html

  1. Select the  button to be redirected to the Sign in portal.

  2. If you already have a Mathworks account, sign in. Otherwise select "Create Account"
    (When creating an account, ensure you are using your my.fit.edu (Students) or fit.edu (Staff/Faculty) email address)

  3.  The license should now be linked to your account after signing in. You can verify this by going to the "License" tab

  4. Find the button labeled "Download Installer" and select the version of Matlab you need.
    (At time of writing, we suggest R2020a, but your course may require a different version)

  5. Select the operating system install for your system and proceed with the install.

  6. Once installed you may need to sign in with the Mathworks account you used to download MATLAB.

 

Products Available on Campus

MATLAB, Simulink, and add-on products are available through our TAH campus-wide license. Application areas include:

  • MATLAB
  • Simulink
  • Aerospace Blockset
  • Aerospace Toolbox
  • Bioinformatics Toolbox
  • Communications System Toolbox
  • Computer Vision System Toolbox
  • Control System Toolbox
  • Curve Fitting Toolbox
  • DSP System Toolbox
  • Data Acquisition Toolbox
  • Embedded Coder
  • Filter Design HDL Coder
  • Financial Toolbox
  • Fixed-Point Designer
  • Fuzzy Logic Toolbox
  • Global Optimization Toolbox
  • HDL Coder
  • HDL Verifier
  • Image Acquisition Toolbox
  • Image Processing Toolbox
  • RF Toolbox
  • Robotics System Toolbox
  • Signal Processing Toolbox
  • SimEvents
  • SimRF
  • Simscape
  • Simscape Electronics
  • Simscape Multibody
  • Simscape Power Systems
  • Simulink 3D Animation
  • Simulink Coder
  • Simulink Control Design
  • Simulink Design Optimization
  • Simulink_Desktop Real Time
  • Simulink Real Time
  • Spreadsheet Link
  • Stateflow
  • Statistics and Machine Learning Toolbox
  • Symbolic Math Toolbox
  • System Identification Toolbox
  • Vehicle Network Toolbox
  • Vision HDL Toolbox
  • WLAN System Toolbox
  • Wavelet Toolbox
  • Parallel Computing Toolbox
  • Partial Differential Equation Toolbox
  • Instrument Control Toolbox
  • LTE System Toolbox
  • MATLAB Coder
  • MATLAB Compiler
  • MATLAB Compiler SDK
  • Mapping Toolbox
  • Neural Network Toolbox
  • OPC Toolbox
  • Optimization Toolbox
  • Phased Array System Toolbox

Author: Tech Support
Last update: 2022-09-22 12:04


Email

Do I have to check my Florida Tech email address?

In short, yes.

Once students are issued a Florida Tech email address, all official communication from the university will go to that mailbox as a matter of university policy. As a result of this policy, it is important that all students check their mailbox at https://my.fit.edu on a regular basis.

Alternatively you can login directly through Gmail.com by logging in with your Email which will be in the format [Your TRACKS Username]@my.fit.edu and your TRACKS Username. If you do not remember your Password please click Here.

We recommend checking your Florida Tech email address at least once every 24 hours.

What if I have another email address that I check more regularly than my Florida Tech email address?

Although it is not a service the Technology Support Center supports or provides, you can configure your Florida Tech mailbox to forward your emails to another address.

Follow the instructions on this FAQ article to learn how.

Author: Tech Support
Last update: 2020-04-06 15:20


List of file attachments types that are blocked by the incoming/outgoing mail server.

Files with the following extensions will be stripped from attachments by the email server.

Note: This applies for Exchange users sending or receiving email from my.fit.edu and external email addresses.

Archive Files: ZIP, TAR, GZ, and RAR containing files with the extensions below will be blocked.

Extension Reason
.bat Batch files are often malicious
.chm Compiled help files are very dangerous in email
.cmd Batch files are often malicious
.cnf SpeedDials are very dangerous in email
.com Executable DOS/Windows programs are dangerous in email
.cpl Control panel items are often used to hide viruses
.exe Executable DOS/Windows programs are dangerous in email
.hta HTML archives are very dangerous in email
.ins Windows Internet Settings are dangerous in email
.lnk Eudora *.lnk security hole attack
.mhtml MHTML files can be used in an attack against Eudora
.pif Shortcuts to MS-Dos programs are very dangerous in email
.scf Windows Explorer Commands are dangerous in email
.scr Windows Screensavers are often used to hide viruses
.vb? Visual Basic Scripts are dangerous in email
.ws Windows Script Host files are dangerous in email
.xnk Microsoft Exchange Shortcuts are dangerous in email

Author: Tech Support
Last update: 2022-09-22 12:18


How do I forward emails from my Florida Tech email address to another email address?

Students are responsible for all mail sent to their @my.fit.edu address. If you want to forward your email to another account, you can do so via web based email client. The instructions below do not apply to Exchange (@fit.edu) users.

Student @my.fit.edu users:

  1. Sign in to https://my.fit.edu.
  2. Click this link to get to the settings page: https://mail.google.com/mail/?shva=1#settings/fwdandpop
  3. If the step 2 link DID work, skip to step 8. If step 2 DID NOT work, continue to step 4.
  4. Click your Account name at the top of the Mail page.
  5. Click on Account Settings.
  6. Click on Settings to the right of Gmail.
  7. Click on the Forwarding and POP/IMAP tab.
  8. Click on the Add a forwarding address button.
  9. Enter the email address to which you'd like your messages forwarded.
  10. It will send a verification email to the forwarding email address.  Follow the instructions in the email.
  11. Reload the Forwarding and POP/IMAP tab.
  12. Select the action you'd like your messages to take from the drop-down menu. You can choose to keep Gmail's copy of the message in your inbox, or you can send it automatically to All Mail or Trash.
  13. Click on Save Changes.

Please note: While email forwarding may work after following these instructions, it is not a service that is provided and therefore is not supported.

Author: Curtis Robinson
Last update: 2022-09-22 12:23


What are my options for accessing my Google Applications email account? (Students/Guests)

Table of Contents

About Student/Guest Email Accounts
Accessing Your Email Online
Set Up to Use Applications:

Enable IMAP or POP
Allow "Less Secure" Applications

Steps for Outlook 2013/2016 on PC
Steps for Outlook 2016 on Mac
Steps for Mac Mail
Steps for Apple iPhone, iPad, or iPod
Steps for Android Mobile Devices
Need Assistance?

About Student/Guest Email Accounts

Florida Tech is partnered with Google to provide personalized Google Applications accounts to our students and guests of the university. As such, all Florida Tech students and guests have a Gmail mailbox with the domain suffix "@my.fit.edu" at the end their usernames. This means that your email address is: username@my.fit.edu

For example, if your TRACKS username was jsmith2017, your email address would be:

jsmith2017@my.fit.edu

Accessing Your Email Online

Whether you are using a Mac or a PC, you can open any web browser and go to the website https://my.fit.edu/. You will be prompted to sign in with your TRACKS username and password at the CAS authentication page.

Once you enter your TRACKS username and password, click "LOGIN." 

 

Your login credentials will be authenticated and you will be redirected to your Gmail mailbox. It should look something like this:

You now have the ability to read and send emails as you would with any other mailbox service. This should work in any internet browser such as Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc.

Set Up to Use Applications

1. Enable IMAP or POP

Next, you should enable IMAP or POP. This gives you the ability to configure your mailbox in email clients such as Outlook, Mac Mail, and Thunderbird.

What is the difference between IMAP and POP?

IMAP and POP are both ways to read your Gmail messages in other email clients.

IMAP can be used across multiple devices. Emails are synced in real time.

POP can only be used for a single computer. Emails aren't synced in real time. Instead, they're downloaded and you decide how often you want to download new emails.

Enable IMAP

  1. On your computer, go to the website my.fit.edu.
  2. In the top right, click "SettingsSettings then "Settings".
  3. Click the Forwarding and POP/IMAP tab.
  4. In the "IMAP Access" section, select Enable IMAP.
  5. Click Save Changes.

You can find advanced configuration settings for IMAP here.

Enable POP

  1. On your computer, go to the website my.fit.edu.
  2. In the top right, click  Settings then "Settings".
  3. Click the Forwarding and POP/IMAP tab.
  4. In the "POP Download" section, select Enable POP for all mail or Enable POP for mail that arrives from now on.
  5. At the bottom of the page, click Save Changes.

You can find advanced configuration settings for POP here.

2. Allow "Less Secure" Applications

Finally, in order to be able to configure your email on certain applications Google has deemed "less secure," you need to enable that setting. This enables the ability to configure IMAP and POP on various applications.

To do this, go to the following website: https://myaccount.google.com/lesssecureapps

You will notice the option is set to "OFF."

Click the switch to the right of "Allow less secure apps" to turn it "ON."

You can now configure your mailbox on other applications.

Steps for Outlook on PC

  1. If this is your first time setting up an account in Outlook, the Account Setup window will come up automatically. If you are already using Outlook for another account, continue to step 2.
  2. From inside Outlook, go to "File" > "Add Account"
  3. In the Auto Account Setup window, select the "Manual setup or additional server types" radio button.
  4. Select "POP or IMAP" and then click "Next."
  5. To configure IMAP, use the settings indicated below. For POP settings, continue to step 12. Note: You will need to use your TRACKS password.
  6. Click "More Settings" as shown the image shown above.
  7. Under the "Outgoing Server" tab, check the "requires authentication" option:
  8. Under the "Advanced" tab, ensure the server ports are configured as indicated:
  9. Click "OK," then click "Next."
  10. The account settings will be tested. You should see the following window appear:
  11. Click "Close," and then click "Finish."
  12. To configure POP, use the settings indicated below:
    Note: You will need to use your TRACKS password.
  13. Click "More Settings" as shown in the image above.
  14. Under the "Outgoing Server" tab, check the "requires authentication" option:
  15. Under the "Advanced" tab, ensure the server ports are configured as indicated:
  16. Click "OK," then click "Next."
  17. The account settings will be tested. You should see the following window appear:
  18. Your mailbox is now configured with Outlook.

Steps for Outlook on Mac

  1. Open Outlook, and then go to "Outlook" on the menu bar and select "Preferences."
  2. In the Preferences menu, select "Accounts."
  3. Select "New account" from the drop-down menu in the bottom-left.
  4. Enter your Florida Tech email address:
  5. Click "Continue," then enter your TRACKS password in the window as shown:
  6. Click "Add Account." Your mailbox should automatically configure and then appear as shown below:

Steps for Mac Mail

  1. Open the Mac Mail application, then go to the menu bar an select "Mail" > "Accounts."
  2. From the Accounts window, select the " + " icon in the bottom left-hand corner to add a new mailbox.

    Select "Add Other Account..." as shown in the image above.
  3. Then, select "Mail account" as shown below:
  4. Enter your first and last name, your full email address, and your TRACKS password:

    Then, click "Sign In."
  5. If you want to set up the mailbox as IMAP, enter the settings as indicated below. For POP, skip to step 7.
  6. Click "Sign In."
  7. To setup the mailbox as POP, enter the settings as indicated below:

    Your should now be able to use your mailbox in Mac Mail.

Steps for Apple iPhone, iPad, iPod

  1. Tap the "Settings" gear icon.
  2. Go to "Mail, Contacts, Calendars," and tap "Add Account."
    mcc
  3. Tap the "Google" option.
    google
  4. You will be redirected to the Gmail Sign in page. Enter your full @my.fit.edu email address:
    gmail sign on
    Tap "NEXT."
  5. You should be redirected to the CAS authentication page:
    cas 1
  6. Enter your TRACKS username and password. Do not enter your email address.
    ios2
  7. If you entered your username and password correctly, the application should authenticate you find the mailbox:
    ios7
    Tap "Save."
  8. Tap on the "Gmail" option.
    Your mailbox should open on your Apple device.
    ios8

Steps for Android Mobile Devices

Note: Android devices can vary based on the version of Android OS installed on the device. However, the options should basically be the same.

  1. Tap the "Settings" gear icon from the app tray.
  2. Under the "General" tab, tap "Accounts & sync."
  3. Tap the "ADD ACCOUNT" button near the bottom of the screen.
  4. If your device has security PIN, you will be prompted to enter your PIN and press "Next."
  5. Tap the "Google" option from the list.
  6. If your device has a security PIN, you may be prompted to enter your PIN again.
  7. On the Add your account screen, type your full email address:

    Click "NEXT."
  8. Tap the "Accept" button to agree to the Terms of Service.
    accept
  9. You will be redirected to the CAS authentication page. Enter your TRACKS username and password:

    Tap "LOGIN."
  10. If you are prompted to set up payment information, simply tap "No thanks," then tap "CONTINUE."

    You should now be able to access your mailbox on your Android device.

Need Assistance?

If you encounter any issues with these instructions, please contact the Technology Support Center at techsupport@fit.edu.

Author: Tech Support
Last update: 2022-10-03 01:03


How can I gain access to a former employee's Exchange mailbox or computer files?

When an employee separates from the university their email or documents may be needed by their department to continue performing their duties.

Please follow these steps to request access to a terminated employee's files.

  1. The Department Head of the requesting department must submit a request to Human Resources.

  2. If HR approves the request, they notify IT.

  3. Enterprise Systems will then give the Tech Support Center authorization to provide access to the specified email and documents.

To contact Human Resources, please call (321) 674-8100 or email hr@fit.edu.

Author: Tech Support
Last update: 1969-12-31 19:00


How do I set up my Exchange mailbox on Android or iOS?

Easy Way

  1. Install Outlook from either the Google Play Store (Android) or the Apple App Store (iOS).
  2. Select the "Get Started" button.
  3. If your email shows up, select "Add Account". If not, enter your full Florida Tech Email address in the box. Press "Continue >"
  4. Enter your Florida Tech TRACKS Account password into the Florida Tech form
  5. If prompted to add another account, select "Skip".
  6. Press next through the tutorial. You should then be set up.

Android

  1. Tap "Settings" > "Accounts" > "Add account" > "Email."

    Select Accounts
  2. Type your full email address, for example username@fit.edu, type your TRACKS password, and then tap "Next".

  3. Select the "Exchange" option.

  4. You might receive a message similar to the one shown below about additional security features. The server will likely be "outlook.office365.com" Select "OK" to continue.

    Remote security administration
  5. Once the device verifies the server settings, the "Account Options" page opens. Accept the defaults or select the options for how you want to receive and send your mail, and then tap "Next." (You may need to scroll down to see Next.)

  6. On the Set up email page you can change the name of your account. When you're finished tap "Done."

 

iPhone, iPad or iPod Touch

1. Go to "Settings," scroll down to "Mail, Contacts, Calendars," and then tap "Add Account."

2. Select "Exchange."

3. Enter your full email address, such as: username@fit.edu. Add your TRACKS password and a description of your account and then tap "Next."

4. Choose the apps you want your email account to sync with your iOS device and then tap "Save." Your email account is now ready for use with the iOS Mail app.

If you encounter any problems while following these instructions, please contact the Technology Support Center at techsupport@fit.edu.

Author: Tech Support
Last update: 2022-09-23 17:41


What options do I have for accessing my student email?

Your Florida Tech student email is a GSuite account with access to a Gmail mailbox.

The primary option for access is the Gmail Website, accessible by: http://my.fit.edu

It's packed with exciting features and integrated with other Google services. In your online email account, you can chat with your contacts, create filters to organize your inbox before new mail arrives, schedule calendar events, map addresses in your messages, and track postal packages.

Alternative access options include:

Gmail.com (any Google login)
When prompted for your email, you can enter your full Florida Tech email. Please note, your email address is in the form TRACKS@my.fit.edu. This will then redirect you to the CAS login screen:

IMAP
Configuring instructions are very similar to Gmail. In your mail client, anytime you're asked for an email address, enter your full email address (username@my.fit.edu).

The incoming server is imap.gmail.com and outgoing server is smtp.gmail.com.

Mobile

For any device, the easiest option is to download the Gmail app. This can be found on Android and iOS.

Alternatively, you can add your email address as a standard Gmail account through your device's system settings. Please note, your email address is in the form TRACKS@my.fit.edu. Ex: ppanther1958@my.fit.edu

More Information / Help

For more information on configuring with other clients, visit Google Support

For more information on configuring mobile devices, visit Google Support for Mobile Devices

 

 

Author: Tech Support
Last update: 2022-10-03 01:03


I cannot send an email to an account that is known to exist, but Exchange gives a "Delivery has failed to these recipients or distrbution lists:" error in Outlook?

There is a problem when an email account change occurs in Exchange and Outlook has the email cached locally. The local cached email does not update properly, so you end up getting a bounced email saying "Delivery has failed to these recipients or distrbution lists."

To fix the problem, the local cache needs to be cleared for the email address.

Here are the steps to delete the locally cache entry from Outlook:

  1. Close Outlook.
  2. Download the NK2Edit program from this website: http://www.nirsoft.net/utils/outlook_nk2_edit.html
  3. Scroll to the bottom of the page, and save the nk2edit zip file to the Desktop.
  4. Extract the nk2edit.zip file to a folder.
  5. Open nk2edit by double-clicking on the file nk2edit or nk2edit.exe
  6. Right-click on the email addresses you are trying to send to and select Delete Selected Records
  7. Close nk2edit
  8. Open Outlook
  9. Send an email to email address.
  10. If it does not work, then contact the Technology Support Center at techsupport@fit.edu.

Author: Curtis Robinson
Last update: 2022-09-23 18:18


How do I add an email address to my Block List? (Faculty/Staff)

What is a "Block List?"

Your Block List is a filtered list of email addresses that will always be blocked from being delivered to your Exchange mailbox. You can add and remove email addresses from your personal Block List.

How do I access my Block List?

1. Go to the website https://spam.fit.edu

2. Login with your emaill address (ex: username@fit.edu) and TRACKS password.
3. On the right-hand side, click on the silhouette icon: 
4. From the drop-down menu, click “Preferences”.

5. Under the “Antispam Management” section, click the word “Block.”

6. Type the email address that you want to permanently block in the textbox:

7. Click the "+" button.

8. When finished, click the "Close" button at the bottom-right of the window.

9. Click the “OK” button in the bottom-left to save the preference.

Author: Tech Support
Last update: 1969-12-31 19:00


How do I add an email address to my Safe List? (Faculty/Staff)

What is a "Safe List?"

Your Safe List is a filtered list of email addresses that will always be allowed to deliver to your Exchange mailbox. You can add and remove email addresses from your personal Safe List.

How do I access my Safe List?

1. Go to the website https://spam.fit.edu

2. Login with your email address (ex: username@fit.edu) and TRACKS password.

3. On the right-hand side, click on the silhouette icon: 

4. From the drop-down menu, click on “Preferences”.

5. Under the “Antispam Management” section, click the word “Safe.”

6. Type the email address that you want to permanently allow in the textbox:

7. Click the "+" button.

8. When finished click the "Close" button at the bottom-right of the window.

9. Click the “OK” button in the bottom-left to save the preference.

Author: Tech Support
Last update: 2022-09-23 17:58


How do I release or delete messages from the "Bulk" (Spam) mailbox? (Faculty/Staff)

For Individual Messages

  1. Go to the website https://spam.fit.edu
  2. Login with your Exchange email address. Ex: username@fit.edu and TRACKS password
  3. In your "Bulk" inbox, right click on the message that you want to release or delete.
  4. Select "Release" or "Delete." The email will be sent to your inbox if you selected release. It will be deleted if you selected delete.
  5. Click the “Log Out” button in the upper right to exit.

For Cleaning the Whole Bulk Folder and Multiple Accounts

If you find you are receiving multiple spam messages you must log in your spam account associated with each mailbox and to delete the spam from the multiple addresses associated with your @fit.edu Exchange account.

  1. Go to the website https://spam.fit.edu
  2. Login with your Exchange email address. Ex: username@fit.edu and TRACKS password.
  3. Now click on the "Bulk" folder and you will see a pane with the email, right click on the Bulk folder, and choose "Empty".
  4. Choose "Log Out" when finished.
  5. Then you can login to your_username@go.fit.edu repeat steps 1-4, and then your_username@it.fit.edu to delete all the messages associated with the account.

Author: Curtis Robinson
Last update: 2022-09-23 17:59


How do I automatically whitelist emails I release? (Faculty/Staff)

  1. Go to the website https://spam.fit.edu
  2. Login with your TRACKS (Exchange Email) account. Ex: username@fit.edu  and password
  3. On the left hand side, click on “Preferences”.
  4. Under the “Email Account Management” section, click the word “On” for “Add outgoing email addresses to White list:”.
  5. Click on “Apply” button.
  6. Click the “Log Out” button in the upper right when finished.

Author: Curtis Robinson
Last update: 2022-09-23 17:59


How do I stop receiving spam reports? (Faculty/Staff)

  1. Go to the website https://spam.fit.edu
  2. Login with your TRACKS (Exchange Email) account. Ex: username@fit.edu and password
  3. In the menu on the left hand side click on “Preferences.”
  4. Under the “Antispam Management” section, click the word “Off” for “Receive spam report:
  5. Click on “Apply” button.
  6. Click the “Log Out” button in the upper right when finished.
    Spam Report Off

Be Aware you have to do this for each alias address associated with your account to completely stop receiving the messages.

Then you can login to your_username@go.fit.edu repeat steps 1-6, and then your_username@it.fit.edu and repeat steps 1-6, which both user your TRACKS password as the password.

Author: Curtis Robinson
Last update: 2016-06-28 01:05


How do I add my student email account (Gmail) to my phone or other mobile device?

Easy Method

Both Android and iOS will allow you to add a Gmail account such as your student email into the phone with minimal configuration.

Universal

You can sign into the Gmail app available on both Android and iOS with your Florida Tech email address to get the full benefits of your Florida Tech Gmail account. If you want to use the system specific Email app, continue below.

Android
  1. Open your System Settings app.
  2. Navigate to Accounts. (On some devices this is under "Accounts and Backup.")
  3. Select the option "Add account."
  4. You should see a list of Accounts your device recognizes. Scroll to find  "Google."
  5. Sign into your Florida Tech email.
iOS
  1. Open Settings.
  2. Navigate to "Passwords & Accounts."
  3. Select "Add Account" and select "Google."
  4. Sign into your Florida Tech email.
  5. Choose what you would like to Sync from your account to your phone.
  6. Select "Save."

Old Method

To allow your my.fit.edu account to work with your mobile device, your account needs to be configured correctly.

1. IMAP needs be enabled from within the Gmail email account settings. Log in to http://my.fit.edu/

Gmail Settings

 

Then choose Settings

Gmail SettingsThen "Forwarding and POP/IMAP" > "Enable IMAP"

 

2.Reset the Google Apps password separately to the TRACKS password using the Google password option at https://tracks.fit.edu/google/passwd

 Select Google Applications

3. Add student email to your phone.

 

For a Windows 7 Phone:

Tap Start>Settings>Email and Accounts>Add an Account, select Google, enter your account credentials, being sure to enter your Google Apps password you selected in step 2.

 

Detailed steps on setting up common clients with gmail are available at http://mail.google.com/support/bin/answer.py?hl=en&ctx=mail&answer=75726

Blackberry, Droid, Windows Mobile, Outlook, Thunderbird

 

Manual settings:

  • Your email address is your tracks ID followed by @my.fit.edu
  • Your account name is your tracks ID followed by @my.fit.edu
  • Your password is your Google Apps password. 
  • You will have to decide if you want to use POP or IMAP. Recommend IMAP
  • For IMAP, the incoming server is imap.gmail.com port 993.
  • The outbound server is smtp.gmail.com port 587.
  • These accounts can also be accessed at http://mail.my.fit.edu/

Author: Tech Support
Last update: 2020-04-07 01:01


Exchange Online Archiving

Archive Mailbox

Exchange Online Archiving feature is a specialized archive mailbox that appears alongside the users’ primary mailbox folders in Outlook for Windows or Outlook Web App (https://ex.fit.edu). Users can access the archive in the same way that they access their primary mailboxes. In addition, they can search both their archives and primary mailboxes.

It allows your archives to be stored on the server and backed up like your primary mailbox rather than stored on your local computer.


The default size of your inbox is 2 GB and the online archive has 10 GB of storage space.

If you have archives on your computer that need to be moved over you will have to manually move them (instructions provided below).

 

The benefits of storing your archives on the server:

1. The archives are automatically backed up regularly. If your computer hard drive fails, your archives are safe.

2. You can have access to your archives from any computer, not just the one computer where you store the archives.

3. The server moves old emails out of your inbox and into the archives automatically if they are over 2 years old. The server recreates the folders in your inbox when moving old emails. You can set folders to archive emails older than 1 year, 6 months, 2 months, or even 1 month.

 

 

How to Access Online Archives:

Currently only three mail clients can view your Online Archives: Outlook OWA Personal Folders2010 for Windows, Outlook 2013 for Windows, and Outlook Web Access (ex.fit.edu). Outlook for Mac is not supported, so use Outlook Web Access.

The online archives are distinguishable from your regular archives by your email address which is attached to the archive name.

On the web access, it is called Personal Archive (pictured on the right).

Move emails to Online Archive:

To move a folder from your local archive to the server archive via local computer. Right click on the folder in the local archive and click on move.  Then, select the archive mailbox as the target folder.

Additonally, you can verify that it successfully uploaded (it will take some time depending on the size of the folders) by logging into the webmail (ex.fit.edu) and looking in the area labeled Personal Archive as shown on the right.

Author: Tech Support
Last update: 2022-09-23 18:15


How to add a shared calendar

Steps to Share Calendars in Microsoft Outlook 2010

  1. Open Outlook 2010.
  2. Click on Calendar.
  3. Right click the calendar to be shared, select Properties, then Permissions.
  4. Click Add, enter the person’s name that you wish to share the calendar to, then click Add, then OK.

 

 5.  Define permissions for the user by setting Permission Level (Owner/Editor/Author/Reviewer), Click OK.

 6.  On the computer used by the person needing to see the shared item, open Outlook 2010.

 7.  Click the icon for Open Calendar,  then Open Shared Calendar.

 8.  Enter the name of the owner of the shared calendar, then click OK.

 9.  The calendar will appear in the calendar view.

Author: Tech Support
Last update: 2022-09-23 18:24


How do I create a central email for my student organization? (Google Groups Email Address)

Google Groups is a feature provided by your Google Account that allows users to create a shared email address under the my.fit.edu domain. It gives the Group Owner the ability to add and remove users from the group as needed. 

 

How to create a Google Groups Email Address:

 

1. Open your email from http://mail.my.fit.edu

2. Click on Apps from the TRACKS Menu

GG1

 

3. Select Groups from the window that comes up (You may have to click More to see it)GG2

 

4. Select My Groups from the side menu

GG4

 

5. Select Create Group from the top bar

GG5

 

6. Choose your Group name, Group email address and Group description

GG6

 

7. Select Group Type and Basic Permissions

GG7

 

8. Click Create from the top bar

GG8

 

9. Your Group has been created, click Okay

GG9

 

10. To set the ability for anyone to send to (Post) to the group, click Manage in the top right corner of your group’s topic page

GG12

 

11. Select Basic Permissions in the left pane

GG16

 

12. Click the Select groups of users under the Post option and check all the Groups and Users listed

GG17

 

13. Select Posting Permissions in the left pane

GG18

 

14. Click the Select groups of users under the Post As The Group option and check all the member types you want to have permissions to send on behalf of the group email address

GG19

 

15. Click the My Settings icon in the top, right corner of your group’s topic page and select Membership and email settings

GG10

16. In the Membership settings window, click the menu to choose an email subscription option:

  • No Email: You do not want to receive messages to the group in your Gmail inbox, and will only use the Google Groups interface to read and respond to messages
  • Daily Summaries: You want to receive a summary email of new messages once a day
  • Combined Updates: You want to receive 25 messages bundled into a single email
  • All Email: You want to receive an email for each message that is sent to the group

 GG11

 

17. To add members, click Manage in the top right corner of your group’s topic page

 GG12

 

18. You can Invite members or Direct add members to the group in the left pane

 GG13

  

19. When you Direct add members, you can choose their Email subscription options at the time of their addition

GG14

 

20. When you are finished adding members and choosing the Email subscription options, click Add on the top bar

GG15

 

21. For more options and settings, please follow this link, http://blog.ditoweb.com/search/label/google%20groups

 

 NOTE:

If you are part of an organization (Example, Student Government Association) and the associated email (sga@my.fit.edu) is taken by someone no longer reachable, you will need to get your faculty sponsor to email techsupport@fit.edu with the name of the president of the organization, asking that they are given ownership of the Group.

Author: Tech Support
Last update: 2022-09-23 18:25


How do I add/use my student organization Google Email Address? (Google Groups Email Address)

 

Accessing your new Google Group Email:

 

1. Open your email from http://mail.my.fit.edu

2. Click on Apps from the TRACKS Menu

GG1

 

3. Select Groups from the window that comes up (You may have to click More to see it) 

GG2

 

4. Select My Groups from the side menu

GG4

 

5. Select your group in the center pane

GG20

 

6. Click the My Settings icon in the top, right corner of your group’s topic page and select Membership and email settings

GG10

 

7. In the Membership settings window, click the menu to choose an email subscription option:

  • No Email: You do not want to receive messages to the group in your Gmail inbox, and will only use the Google Groups interface to read and respond to messages
  • Daily Summaries: You want to receive a summary email of new messages once a day
  • Combined Updates: You want to receive 25 messages bundled into a single email
  • All Email: You want to receive an email for each message that is sent to the group

 GG11

 

 

To Send As the Google Group Email address from your Gmail account:

 

1. Open your email from http://mail.my.fit.edu

2. Click on Settings in the upper right hand corner of your email account and select Settings

GG21

 

3. Click on Accounts in the Settings Menu

GG22

 

4. Under Send mail as, select Add another email address you own

GG23

 

5. In the pop-up window:

For Name, enter the display name you want the group to be displayed as.

For Email Address, enter the group email address.

Then select Next Step >>

GG24

 

6. Select Send Verification

GG25

 

7. The Group Box will receive a confirmation email with two options for adding it to your mailbox:

Click on the link to add the Group email address to your mailbox

Confirmation code to enter and verify to add the Group email address to your mailbox

GG26

GG27

 

8. Now in your Mailbox, select Compose from the top left menu

GG28

 

9. In the New Message window, select the drop down in the From field, now you can select to Send As the group email address

GG29

 

10. For more options and settings, please follow this link, http://blog.ditoweb.com/search/label/google%20groups

Author: Tech Support
Last update: 2022-09-23 18:40


How do I add my student email account to my phone or mobile device?

Google Applications

Florida Tech partners with Google to provide students with an email address and other tools in the form of a Google Applications account. Google Applications has its own password associated with your TRACKS username.

It's important to note that your Google Applications password is not the same as your TRACKS password. While your TRACKS password expires every 180 days, your Google Applications password never expires. The reason for this difference is due to Google's account configuration.

There are circumstances under which uncommon or older platforms may require the use of your Google Applications password in order to add your student email to your device. Otherwise, CAS authentication with your normal TRACKS username and password should work.

As a precautionary measure, you should follow these instructions to set up your Google Applications password in case configuration of your email address calls for its use.

If you have already set a Google Applications password, skip these instructions and scroll down to the Andriod OS or iOS instructions.

Setting Up Your Google Applications Password

1. Go to the website: http://mail.my.fit.edu and sign in with your TRACKS username and password.

2. Once signed in, open the "Settings" menu by clicking the gear icon in the top righ-hand corner of the window.

4. Select "Settings" from the dropdown menu.

5. Click on the "Forwarding and POP/IMAP" tab. Next to "IMAP Access:," click to "Enable IMAP."

Click "Save Changes" to save the configuration.

6. Go to TRACKS Password Change System: https://tracks.fit.edu/tracks/passwd/

7. Once in the TRACKS Password Change System, click the dropdown menu next to "Type:" and select "Google Applications."

8. Create a Google Applications password by entering it and then verifying it in the fields shown.

Ensure that the password meets the requirements listed at the bottom of the page. Click "Change Password" to continue.

9. If the password sets correctly, you will see the following message:

Your Google Applications password is now set. As mentioned above, it can be used in case your device will not configure by logging into CAS authentication with your TRACKS password.

 

For Andriod OS

1. Go to "Settings" and tap "Accounts & sync."

2. Tap "ADD ACCOUNT."

3. Tap "Google."

4. The device may ask for your PIN or fingerprint (if capable). Tap "Next" when done.

5. Enter your full email address as shown in the example below, then tap "NEXT."

6. Your email address should appear at the top of the next screen. Tap "ACCEPT" to continue.

7. The screen for CAS Authenication should pop up as shown below:

8. Enter your TRACKS username and password in the designated fields, then tap "LOGIN."

9. The final screen should ask you if you wish to set up payment information. You can skip this by selecting "No thanks," and then tapping "CONTINUE."

Your email account should now be set up for use with Android OS.

 

For iOS (iPhone, iPad, iPod Touch)

1. Go to "Settings" and scroll down to "Mail, Contacts, Calendars."

Under "Accounts," tap "Add Account."

2. Tap "Google."

3. Enter your full email address as shown in the example below, then tap "NEXT."

4. The screen for CAS Authenication should pop up as shown below:

5. Enter your TRACKS username and password in the designated fields, then tap "LOGIN."

6. Select which features you wish to sync with your device, then tap "Save."

7. You will see that "Gmail" has been added under "ACCOUNTS."

Your email account should now be set up for use with iOS.

Author: Tech Support
Last update: 2022-09-23 18:41


How can I prevent items I scan to my email from going in the "Junk" folder?

There is a common problem that can occur with the Canon printers that causes scanned items to go directly into the "Junk E-Mail" folder instead of the inbox. There is a quick, simple solution:

1. Right click on the email in the "Junk E-Mail" folder.

2. Hover the mouse over the "Junk" option.

3. Select "Never Block Sender."

This will add the scanner to the "Safe Senders" list. These steps should now prevent all scanned items from going into the "Junk E-Mail" folder.

 

 

Author: Tech Support
Last update: 2022-09-23 18:41


Mailing Lists

What is the maximum file size allowed for email attachments?

The send and receive size limit for an email message is 25MB. To send larger files up to 100MB, use the Temporary Share Space offered by our Cloud Services.

 

Emails going out to FitForum, FacForum, and other @lists.fit.edu email lists have a 1.5 MB limit on attachments.

Author: Tech Support
Last update: 2022-09-26 08:11


How do I subscribe to fitforum?

There are two ways to subscribe to fitforum:

 

1. The fastest way is to send a blank email message using your FIT designated e-mail address to: 

fitforum-subscribe@lists.fit.edu

There is no need to put anything in the subject line or body of the message.

 

2. The other option to to go to https://lists.fit.edu/sympa/info/fitforum.

If you are using your TRACKS account to login, click the "TRACKS-CAS" button in the upper-right. This will bring you to the standard CAS page. Enter your TRACKS username and password to proceed back to the ListServer.

If you are using an external email to login, you will need to enter the email and password you used when registering to the ListServer into the fields shown below.

 Once you have logged in, simply click the "Subscribe" button on the left panel shown below.

Author: Tech Support
Last update: 2022-09-26 08:17


How do I subscribe to facforum?

There are two ways to subscribe to facforum:

 

1. The fastest way is to send a blank email message using your FIT designated e-mail address to: 

facforum-subscribe@lists.fit.edu

There is no need to put anything in the subject line or body of the message.

 

2. The other option to to go to https://lists.fit.edu/sympa/info/facforum.

If you are using your TRACKS account to login, click the "TRACKS-CAS" button in the upper-right. This will bring you to the standard CAS page. Enter your TRACKS username and password to proceed back to the ListServer.

If you are using an external email to login, you will need to enter the email and password you used when registering to the ListServer into the fields shown below.

 Once you have logged in, simply click the "Subscribe" button shown below.

Author: Tech Support
Last update: 2022-09-26 08:18


How do I unsubscribe from fitforum or facforum?

To unsubscribe from fitforum/facforum:

Method 1

Send a blank email message (no subject, no body of message) using your FIT designated e-mail address to:
fitforum-unsubscribe@lists.fit.edu for fitforum

facforum-unsubscribe@lists.fit.edu for facforum

 Method 2

  1. Go to https://lists.fit.edu/sympa and find the lisit you want to unsubscribe. Ex: FitForum https://lists.fit.edu/sympa/info/fitforum
  2. Sign in using the image.png(TRACKS CAS) button in the top right corner.
  3. Select the "Unsubscribe" option on the left most panel.

Author: Tech Support
Last update: 2020-04-07 12:54


How do I change my preferences for fitforum/facforum?

Visit the sympa listserv homepage at http://lists.fit.edu/. Log in with your Tracks e-mail address and Tracks password or your non-fit.edu e-mail address and sympa password. Then choose fitforum or facforum from "Your Lists" to change your preferences.

If you are subscribed to the list you can edit your preferences as a member from the left panel.

 

Direct Links to lists:

Fitforum
Facforum

Author: Tech Support
Last update: 2020-04-09 09:53


What is FacForum? What is its purpose and appropriate use?

FacForum is an email-based forum. The purpose of FacForum is the dissemination of information of interest to Florida Tech faculty and staff. This includes announcements of events on campus, human resources notices, dates and deadlines, and discussions of academic issues. Florida Tech faculty and staff may subscribe to facforum using their fit.edu e-mail address. This list is not open to students or others. Personal items such as garage sales, pets for adoption, etc., are discouraged. Please use an appropriate subject line to identify your post.

Author: Tech Support
Last update: 2014-10-15 13:35


What is FitForum? What is its purpose and appropriate use?

FitForum is an email-based list forum.

The purpose of FitForum is the dissemination of information of interest to the Florida Tech community. This includes announcements of events on campus, dates and deadlines, and discussions of academic and philosophical issues.

Students, faculty, and staff may subscribe to fitforum using their fit.edu e-mail address. This list is less restricted than facforum and may include postings of items for sale, roommates wanted, etc. However, postings must adhere to the Florida Institute of Technology policy on responsible use of information technology and listserv "netiquette".

Please use an appropriate subject line to identify your post.

View how to subscribe here and unsubscribe here

Author: Tech Support
Last update: 2020-04-08 11:45


How do I create a listserv for my class or university group?

To create a list sign into https://lists.fit.edu/sympa/.

If you are using your TRACKS account to login, click the "TRACKS-CAS" button in the upper-right. This will bring you to the standard CAS page. Enter your TRACKS username and password to proceed back to the ListServer.

If you are using an external email to login, you will need to enter the email and password you used when registering to the ListServer into the fields shown below.

 

Once done, click "Create List" under the Florida Tech banner as shown below.

 

 

 On the page that comes up you will need to fill out the following:

  1. List name: This is the name that users will email to and search for on the ListServer website. Please note that "@lists.fit.edu" is automatically appended to the end of whatever is put into this field.
  2. List type: These are some templetes of commonly used list types. Please select the one that closest fits your needs. All options can be changed after the list has been created.
  3. Subject: This is the quick description of the list that users will see on the "List of lists" page as well as the list's home page as well.
  4. Topics: This dropdown of topics is defaulted from the software. If one of them fits your subject you are welcome to choose it, otherwise select "Other".
  5. Description: This is where you can put any relevant information regarding your list or organization that you want users to be able to see.

 The image below shows how the information is displayed.

Once all the required information has been filled, click "Submit your creation request" at the bottom of the page.

Once done, one of the Administrators will either approve the list or reject it.

Common reasons for rejection include:

1. Contains profane language.

2. Similar list already exists

3. Selling non-FIT related materials. (We limit this to fitforum only)

If an Administrator has not reviewed your list within a couple days, you can email listmaster@lists.fit.edu letting them know the name of your list.

Author: Tech Support
Last update: 2014-09-11 09:04


How can I access FitForum and FacForum archives?

To access a forum's archives follow the following links. You must be a member of the forum to view its archives. Please ensure you are signed in with the 'TRACKS CAS' option in the top right.

FacForum Archives

FitForum Archives.

Author: Tech Support
Last update: 2020-04-08 08:20


How can I unsubscribe from a list other than fitforum and facforum?

Lists other than fitforum and facforum are mantained by their own administrator. Many administrators have set up automatic methods to unsubscribe - often times e-mails from the list include this information.

If you wish to unsubscribe from a list and you do not see an automated method, you will need to contact the owner/administrator of the list.

If you do not know who the owner/administrator is, you can view this by searching for the list here or contact the Technology Support Center (techsupport@fit.edu) and they can forward your unsubscribe request to the appropriate party. (Note that this method may not be as fast as contacting your list's administrator directly.)

Author: Tech Support
Last update: 2020-04-13 10:28


Why can’t I send an email out to FitForum, FacForum, or other @lists.fit.edu email?

Possible problem 1 - make sure you have subscribed to the mailing list.

  • Go to lists.fit.edu
  • Sign in using you full email address and your TRACKS password
  • Select the list of lists tab in the top left hand corner
  • Select the list (If it is not listed you will have to contact the forum’s admin)
  • Select subscribe

Possible problem 2 – make sure your email is not too large.

  • Each Listservs email (any email ending in @lists.fit.edu) has a 1.5 MB limit on attachments

Possible problem 3- some list have admins who have to approve messages

  • This is not the case for fitforum or facforum

If you feel you have met these criteria and you are still having difficulty, please forward the email you are trying to send to Tech Support (techsupport@fit.edu) with the date and the time you have tried to send it to help us troubleshoot the issue.

Author: Tech Support
Last update: 2013-01-11 04:31


How do I manage subscribers of a list that I am the owner of?

To manage a list, sign into https://lists.fit.edu/sympa/.

If you are using your TRACKS account to login, click the "TRACKS-CAS" button in the upper-right. This will bring you to the standard CAS page. Enter your TRACKS username and password to proceed back to the ListServer.

 

To access the admin page for a list, click the admin button to the left of the lists name. You can find this on the left side of the page. 

 

 

If you instead click the list’s name the admin link can be found on the left side of the page.

 

Once in the Admin section, click the "Manage Subscribers" tab.

 

This page is where you can view, modify, add and delete users.

 

To add users to the list:

To add a single user:

To add an email, simply enter the email address in to the input shown below and click "Add":

By default the system will send an email to the user to inform them that they have been subscribed to the list. You can supress this email by checking the "quiet" option shown in the above image.

 

To add multiple users:

This method allows owners to add a large number of subscribes very fast and very easily. It allows easy importing from a spreadsheet or other like file.

Click the "Multiple Add" button shown below:

 

This will bring up the following screen:

This form takes input in the format of EMAIL NAME (see example above) . Please note the necessary space between the email address and the name. The name is optional. You can add email addresses without adding the name.  Pro-tip: If your spreadsheet matches the format above, you can directly copy the columns into this area.

Once done, click "Add Subscribers".

By default the system will send an email to the users to inform them that they have been subscribed to the list. You can supress this email by checking the "quiet" option shown in the above image.

 

To delete users:

Scroll to the bottom of the page. Here you should see the buttons shown in the picture below.

Click "Toggle Selection", followed by "Delete selected email addresses".

By default the system will send an email to the users to inform them that they have been removed from the list. You can supress this email by checking the "quiet" option shown in the above image.

The software unfortunately does not allow owners to delete everyone at once. You must delete them one page at a time. You can chnage the number of email per page by changing the "Page size" dropdown near the top of the page.

Author: Tech Support
Last update: 2022-09-26 08:26


Networking

How do I find my MAC address?

What is a MAC address?

MAC address stands for "Media Access Control" address. All network devices have one, and some have several. A MAC address is composed of 12 characters, both numbers and letters from A to F. Here we will explain how to find the MAC address of several devices:

Windows 7/8.1/10

  1. Go to Start Screen
  2. Type "cmd" and press enter
  3. Type "getmac /v" into the command prompt
  4. Your MAC address is listed below Physical Address

Note: You may have more then 1 Local Area Connection. If so, make sure you get the MAC address for the Ethernet/LAN card and also the Wireless adapter if your system is equipped with Wireless.

Windows Vista

  1. Go to Start > Control Panel
  2. Click on Network and Sharing Center and select Manage Network Connections (you may have to click on Switch to Classic View first)
  3. Right -click on Local Area Connection and select Properties
  4. If you see a window asking for permission to continue, click Continue.
  5. On the next screen, you will see a box near the top between the Connect Using text and Configure button that has the name of your Ethernet/Network card in it.
  6. Move the mouse over this box and the MAC address will be displayed.

Note: You may have more then 1 Local Area Connection. If so, make sure you get the MAC address for the Ethernet/LAN card and also the Wireless adapter if your system is equipped with Wireless.

Macintosh OS X

  1. Click on the Apple icon in the top left hand corner and select System Preferences.
  2. Under the Internet & Network section click on the Network button.
  3. Select Ethernet from the list of network devices on the left.
  4. Click the Advanced button in the bottom right corner.
  5. Under the window that appears, click on the last tab labeled Ethernet.
  6. The MAC address will be listed as the Ethernet ID.

    Find a MAC Address in Mac OS X | OSXDaily

    NOTE: Screen and windows may appear slightly different depending on version of MAC OS installed.

Android Phone/Tablet*

*may vary based on device manufacturer
  1. From the Home Screen, go to your app drawer.
  2. Click on the Settings Icon.
  3. Scroll down to "About Phone" and select slect it.
  4. Click on Status.
  5. Scroll down to "Wi-Fi MAC address" your MAC address will be listed below.



    Note: Icons may appear differently depending on Android phone brand and Android version installed.

iPhone/iPad/iPod

  1. From the Home Screen, click on the Settings button (Gear icon)
  2. Click the General Button (also has Gear icon)
  3. Click the About tab.
  4. Scroll down to Wi-Fi Address. This is your iPhone's MAC address.

    how to find MAC address on iPhone, iPad or iPod Touch

    Note: Icons may appear differently depending on version of IOS installed currently.

Windows Mobile Devices

  1. Click on Start
  2. Click on Settings
  3. Click About
  4. Click on More Info
  5. It should display your Wireless MAC address

Author: Tech Support
Last update: 2022-09-26 08:46


When will my dorm room network connection be active?

Author: Tech Support
Last update: 2022-09-26 08:47


What is an ethernet card?

This article is based on older technology. Most computers deployed on campus will no longer need an Ethernet Card to connect online.

An Ethernet card is a communications card installed in a personal computer to provide a connection to a high-speed network. Ethernet cards provide internet connectivity. They can be either wired directly, where the computer is connected directly to a jack on the wall of a networked building, or they can connect wirelessly to Wi-Fi, where the wireless card communicates with an antenna that connects to the network. Ethernet communicates at 10,000,000 to 100,000,000 bps. Wireless cards that are 802.11b or 802.11g compatible will work on the Florida Tech wireless infrastructure.

Author: Tech Support
Last update: 2022-09-26 08:48


What are my responsibilities as a user of the Florida Tech network?

The user is accountable for adherence to Florida Tech policies and procedures (Acceptable Use Policy). In addition, you are responsible for reasonable use of the tools available for maintaining the security of information stored on each computer system. The following precautions are strongly recommended:

  • Computer accounts, passwords, and other types of authorizations that are assigned to individual users should not be shared with others.
  • The user should assign an obscure account password and change it frequently.
  • The user should understand the level of protection each computer system automatically applies to files, and supplement it, if necessary, for sensitive or confidential information.
  • The computer user should be aware of computer viruses and or other destructive computer programs, and take steps to avoid being a victim or unwitting distributor of these processes.
  • Ultimate responsibility for resolution of problems related to the invasion of the user's privacy or loss of data rests with the user.

Author: Tech Support
Last update: 2022-09-26 09:03


What if I have problems with the network?

If you cannot perform a function on the network such as access e-mail, try these steps:

  1. Check with someone else in the dorm and see if the problem is universal.
  2. Review you computer configurations and make sure absolutely nothing has been added, deleted, or modified since the install.
  3. Check your cables to ensure they are securely connected.
  4. Restart the device having issues.

If the problem persists, contact the Technology Support Center. To expedite your service make sure you are able to provide your correct e-mail address, dorm, room, extension, when you will be available for an on-site visit (if required), and a detailed description of the problem. While working with the Technical Support Team, be prepared to learn some new and exciting things about your computer system.

For problems that require on-site visits, please note that appointments have to be kept in order to provide the student population with expedient service. Limited resources will force you to go to the bottom of the list if an appointment is broken. The Technology Support Center wants to help resolve your problem as quickly as possible.

Author: Tech Support
Last update: 2022-09-26 09:03


What kind of wireless card or adapter is compatible with Florida Tech's wireless network?

Any 802.11b or 802.11g compatible wireless card will work with Florida Tech's wireless network.

Author: Tech Support
Last update: 2009-06-02 15:33


Where do I obtain FortiClient VPN installers?

How do I obtain the FortiClient VPN

 Attention: 

VPN server ROAR.fit.edu is no longer being serviced.  Please click here to update your VPN Connection Settings.   

Prerequisites:

FortiClient VPN requires DUO two-factor authentication. Please refer to this article to setup DUO.

University-owned Computers

If you are on a University-owned laptop or PC the software may already be installed, please check your installed programs.

If FortiClient is not installed, and your computer is running Windows, please click on the Start button and type in Software, open the result for Software Center. Once there select Applications on the left side and look for Forticlient.

 

Personal Computers or Software Center does not list the program

If Software Center does not list the program or you are on a personal system, you can find the installer below. Choose the link corresponding to your operating system. 

For Windows - Click HERE

For Mac - Click HERE

How do I configure FortiClient VPN?

Once the application is installed, you will need to select to add a new connection. Follow the settings in the image below.

 

 

After the connection is configured type in your TRACKS username and password and click the CONNECT button.

 

 

You will receive a DUO approval request on your DUO mobile app.  
The VPN connection status will remain at 45% until you select Approve in the mobile app.

NOTE: If the connection status stops at 40%, please look at your task bar in the bottom and check if there is a second instance of FortiClient asking you to accept a certificate, if it is, please accept the certificate.

 

Once the connection has been established your application should look like the image below

 

How do I update my FortiClient connection settings?

Please click on the three lines to the right of your selected "VPN Name", and click "Edit The Selected Connection".  

Remove roar.fit.edu from the Remote Gateway field and enter FITVPN.fit.edu

CLICK SAVE

For any issues configuring your connection, please contact the Technology Support Center techsupport@fit.edu.

Author: Nancy Brenes
Last update: 2022-09-26 09:05


Connect to a WIFI network

Connecting to FLTech-Dorms:

On the device you want to connect select select the WiFi network called "FLTech-Dorms".  When prompted for a password, enter "FLTechPanthers".


Connecting to Eduroam:

 Please keep in mind that only devices that support the "WPA 2 Enterprise" security protocol will connect successfully.  If you are unsure weather your device supports WPA 2 Enterprise or not, please consult the manufacturer.


Windows

  1. Open the network icon in the lower-right corner of your screen. Find the eduroam SSID and choose it.


  2. You will see a prompt to connect. Make sure Connect automatically is checked and choose Connect.
  3. Enter your TRACKS username followed by @fit.edu. Example: blairb2014@fit.edu. Then enter your passphrase and choose OK.
  4. You will see a prompt to accept a security certificate and choose Connect.

MacOS

  1. Choose the wifi icon in the top-right of the screen and choose the eduroam network.
  2. You will be prompted to enter your TRACKS username followed by @fit.edu. Example: blairb2014@fit.edu. Then enter your passphrase and choose Join.


  3. You will be prompted to Accept the certificate for the wireless network. Please choose Continue.

Android

  1. Make sure your wifi is turned on and open up the wifi networks. Tap on eduroam to connect.


  2. Enter your TRACKS username in the Identity field followed by @fit.edu. Example: blairb2014@fit.edu. Scroll down to the password field, enter your passphrase, and choose Connect.


    If you can't connect, your device should be should set to the following options:

    EAP method: PEAP
    Phase 2 authentication: MSCHAPV2
    CA certificate: Use system certificates *Some devices do not have this option and must be set to Do not validate instead
    Domain: fit.edu
    Identity: [TRACKS username]@fit.edu
    Password: Your TRACKS passphrase


iOS

  1. Open up Settings and choose Wi-Fi.


  2. Enter your TRACKS username followed by @fit.edu. Example: blairb2014@fit.edu. Then enter your passphrase and choose Join.
  3. You may be prompted to accept a certificate. The information listed will be:
    • Name: pf.fit.edu
    • Issued by: DigiCert SHA2 High Assurance Server CA
    • Expires: 2/4/2021

 

Author: Brannon Blair
Last update: 2022-09-26 09:07


Printing

What are acceptable file formats for submitting my work to the Copy Center?


If you are utilizing direct printing from your own computer, you may use any software program.

The paper size are up to 11" x 17" with no European sizes available (A4, A6, etc.).

Software Programs Available

The following PC based programs are available for customers who bring their files to Copy Center:

  • Microsoft Word (Office 365)
  • Microsoft Excel (Office 365)
  • Microsoft PowerPoint (Office 365)
  • Microsoft Publisher (Office 365)
  • Microsoft Access (Office 365)
  • Microsoft InfoPath 2013
  • Adobe Acrobat
  • Adobe Photoshop
  • Adobe Illustrator
  • Adober PageMaker
  • CorelDRAW 10
  • SSH Secure Shell/File Transfer
  • And Many More!! Over 300,000 clip art files available!

(Mac users: Please be sure to Save your file in PC format)

Author: Tech Support
Last update: 2020-04-13 11:42


What are the Copy Center Copyright and Trademark Rules?


In response to questions regarding what can be copied at Copy Center, we have developed the Copy Center Copying Protocol to address the law on trademarks, copyrighted works and restricted materials worldwide.

Trademarks

Names, words and designs used to identify services or products such as Copy Center, are considered trademarks, service mark and/or logos. The owner of a trademark, service mark or logo has the exclusive right to use or reproduce it. Copy Center requires written permission from the owner in order to reproduce any trademark, service mark or logo.

Copyright Works

The law provides the copyright owner the exclusive right to reproduce or permit someone else to reproduce copyrighted works. Copy Center requires written permission from the copyright owner in order to reproduce any copyrighted works.

What is a Copyright?

Copyright is a form of protection provided to the authors of original works by the laws of the author's resident country and through International Treaties. A partial listing of authors who are referred to as copyright owners include photographers, artists, architects, publishers, singers, writers and composers. The copyright owner's exclusive rights include:

  • Reproducing the work (scanning, faxing, photocopying, etc.)
  • Preparing derivative works (artist's renderings)
  • Displaying the work publicly.

Copyright Notice

The copyright owner may place a copyright notice (e.g., Copy Center document.write(new Date().getYear())108) on its works, but this notice is not required by law and works are copyright protected without the copyright notice.

Copyrighted Works Categories

  • Pictures, Graphics and Sculptures (e.g., photographs, cartoon characters, maps)
  • Architectural Works (e.g., blueprints)
  • Music and Lyrics
  • Literary Works (e.g., newspapers, magazines, cartoons, trade journals, books, newsletters, computer programs)
  • Dramatic Works (e.g., plays, screenplays)
  • Pantomimes and Choreographic Works
  • Audiovisual Works (e.g., videotapes)
  • Sound Recordings (e.g., compact discs, cassette tapes, phonographic records)
  • Ownership of a book, manuscript, painting, photograph, computer software program or a copy of such items does not give the possessor of these items the right to copy them. If you are the copyright owner, ownership and identification must be verified before Copy. Net will reproduce any copyrighted works.
  • Works published by the United States government do not require copyright permission since they are not copyrightable. However, the U.S. Postal Service is an incorporated entity and is entitled to copyright protection on U.S. postage stamp designs.

Copyright Life

The copyright law is specific about the amount of time copyright protections lasts. Copyrighted works are protected from the moment of their creation. Below are three formulas provided by the Copyright Office to help determine the term of copyright protection:

  • Works created or published on or after January 1, 1978 are protected during the life of the author, plus 70 years after the author's death.
  • For works published before January 1, 1978, the life of the copyright is 28 years, with an option to renew for an additional 67 years for a total life span of 95 years. Contact the Copyright office for information about renewed copyrights.
  • For works made for hire, and for anonymous and pseudonymous works, the duration of copyright is 120 years from creation or 95 years from publication.

Restricted Materials

It is Copy Center policy to uphold the law against counterfeiting materials which are negotiable instruments and materials used for identification purposes. No restricted materials may be scanned.

What is Restricted Material?

Materials which are negotiable, or chick can be used for identification purposes are considered restricted materials.

Negotiable Material

The following materials can only be copied in black and white, single-sided and must be reduced to 75% or enlarged to 150% of its original size:

  • Paper Currency
  • Travelers Checks
  • Money Orders
  • Checks/Drafts
  • Internal Revenue Stamps
  • Postage Stamps (Designs are copyrighted by the U.S. Postal Service. Refer to Copyright Protocol when making color copies.)
  • Treasury Notes
  • Bonds
  • Gold Certificates
  • Register Receipts and Tapes
  • Identification

The following items can only be copied in black and white:

  • Passports
  • Badges
  • Birth Certificates
  • Diplomas
  • Immigration Papers
  • Certificates of U.S. Citizenship
  • Parking Permits
  • Driver's Licenses
  • Identification Cards
  • Transportation Tickets
  • Automobile Certificates of Title
  • Signatures
  • School Transcripts

Author: Tech Support
Last update: 2022-09-26 09:28


Copy Center Tips for Color Copying / Printing / Scanning


Plan, Plan, Plan!

We can't stress how important planning is. Know ahead of time what you are trying to accomplish and know how you wish to accomplish it.

Graphic Formats/Scanning

If your work is going to contain graphics, be sure they are of good resolution (output measurement of an image, expressed in dots per inch - DPI). In most cases, a Jpeg (*.jpg) format is one of the smallest compressed files with the best resolution. Typically, Bitmap (*.bmp) and CompuServe GIF (*.gif) creates a very poor quality print. We have an HP Scanner available for use at the Copy Center. We also have scanning utilities for HP-Scan, CorelScan, and AdobeScan. Thus, you could scan your image using one of the available utilities, saving the picture in many different formats. We also have several programs available for "cleaning up" the scanned picture, just in case!

Digital Graphic Size

The actual size of the digital graphic can be either decreased or increased to a certain level. Typically, a graphic can be enlarged or reduced to 75% to 150% of its size with little change in the printed quality. Especially in enlargements, the image is likely to lose detail, have some jagged edges, or appear to be posterized with rough graduations in tone and poor contrast.

Hard-Copy Graphic Size

The color graphic printer has the capability to reduce or enlarge a graphic, including photos, from 20% to 400% with little deterioration in quality. The hard copy can be up to 11" x 17" in size.

Presentations

If your presentation is going to be on transparencies for use with an overhead projector, remember that what you see on your screen may not necessarily be what will be projected. In Microsoft PowerPoint, many background colors and pre-formatted layouts are available. The "rule of thumb" is that for the best looking projected presentations, use a light background with dark text. Make sure the font you use is very legible (script type fonts are very difficult to see when enlarged).

Fonts

At Copy Center we have over a 1,000 fonts currently available on our PC systems but if the font you used is not available, our system automatically substitutes a font. Sometime this substitution will change the complete formatting of your document. We do recommend that if you use a non-typical font, you can load the font on disk and bring it to our facility. We will then load it on our PC for your use. Also, our systems are PostScript Level 2 compliant, thus we do not recommend the use of True Type Fonts due to potential difficulty in printing properly.

Author: Tech Support
Last update: 2022-09-26 09:31


Using Public Copiers and Scanners in Evans Library

Overview

There are five public copiers/scanners for general use in Evans Library. These copiers/scanners are located on the 1st, 2nd, 3rd, and 4th floor of the library. All users must use their Florida Tech I.D. to use the copiers/scanners. Black and white copies are $0.10/page, $0.20 for duplexing. Color copies are $0.40/page, $0.80 for duplexing. Scanning documents to an email account are free, however, you must have a valid Florida Tech I.D. or Library D.A.R.T. card. Students, faculty or staff are welcome to use these services. Faculty/Staff may use charge against their Cost Centers or their personal Panther Deposit accounts. Students are restricted to Panther Deposit accounts only. 

 

Feature: 1-Page Cost Duplexing Cost
Black/White $0.10 $0.20
Color $0.40 $0.80
Scanning Free Free

 

Support

For any technical assistance with printing in Evans Library, please see the Library Help Desk on the 1st floor of Evans Library. For immediate assistance, please contact the main campus Help Desk email techsupport@fit.edu or submit a ticket online via the Tech Support Ticket System Footprints.

Author: Tech Support
Last update: 2022-09-26 09:35


How to Install a Network Printer for Faculty or Staff

In order to install a printer for your respective department you will need to access our file share for the department printers which can be found by connecting to printserver1. This is the campus network printer server, wherein printers are named based on department.

Here are steps for connecting to the network printers for PC:

1. Click "Start."

2. In the search box, enter: \\printserver1.fit.edu

3. Press Enter.

4. From the list of printers that appear, select the desired printer.

5. Right click the printer icon, then click "Connect."

6. After the driver is automatically installed, the printer should be added to the computer and appear in the "Devices and Printers" list. 

 

If you are using a Mac computer, please follow these steps:

  1. Choose System Preferences from the Apple menu.
  2. Choose Print & Fax from the View menu.
  3. Click the "+" button to add a printer.
  4. Press the Control key while clicking the "Default" icon (or any other icon on the toolbar), then choose Customize Toolbar from the contextual menu that appears.
  5. Drag the Advanced (gear) icon to the toolbar (or right click the icon and hit add to toolbar).
  6. Click Done.
  7. Click the Advanced icon that was added to the toolbar.
  8. Choose Windows from the Type pop-up menu.
  9. In the URL field, type the printer's address in the following format:
    smb://printserver1.fit.edu/<printer name>
    (If the name has a 'Space' character, replace it with '%20'. Example: 'Canon IT' becomes 'Canon%20IT')
  10. In the Name field, type the name you would like to use for this printer in Mac OS X.
  11. From the "Use" drop-down list select "Select Software" and search for your printer's model. This should be easy to find by looking on the printer itself.
  12. Click Add.

NOTE: These steps are for Mac OS X v10.5 or later, if you have an older version please refer to this document here.

 

Contact Tech Support via email or by visiting their help page found here.

Author: Tech Support
Last update: 2022-09-26 09:33


How can I prevent items I scan to my email from going in the "Junk" folder?

There is a common problem that can occur with the Canon printers that causes scanned items to go directly into the "Junk E-Mail" folder instead of the inbox. There is a quick, simple solution:

1. Right click on the email in the "Junk E-Mail" folder.

2. Hover the mouse over the "Junk" option.

3. Select "Never Block Sender."

This will add the scanner to the "Safe Senders" list. These steps should now prevent all scanned items from going into the "Junk E-Mail" folder.

 

 

Author: Tech Support
Last update: 2022-09-23 18:41


How do I map a Canon printer on MacOS?

Downloading the Driver:

  1. Go to https://www.usa.canon.com/internet/portal/us/home/support
  2. Search for the model "imageRUNNER ADVANCE C5240A"
  3. Select the driver UFRII_v10.09.00_MAC.zip. *Note the version number may be different. You will need to agree to their terms before you are able to download the driver.
    After the driver has been downloaded open the file.
  4. Open the UFRII_v10.09.00_Mac.dmg. *Note the version number may be different. Mac will mount the .dmg file and open a new finder window. Open the file UFRII_LT_LIPS_LX_Installer.pkg. Installation should begin.
  5. Once the driver installation window appears, click Continue.
  6. On the Software License Agreement window click Continue.
  7. Agree to the license agreement to continue installation.
  8. The installation window will appear. Leave the default install location and click Install.
  9. A window will appear asking for credentials. Enter admin level credentials and click Install Software.
  10. After driver is installed a summary page will be presented. Click Close.

Setting Up the Printer:

  1. From Finder open the System Preferences
  2. Once the System Preferences window opens, open the preference Printers & Scanners.
  3. A window will appear for Printers & Scanners. Click the plus button just below the printer listing box.
  4. A window will appear for adding a new printer. “Right click” the window near the top.
  5. Once the shortcut menu appears, click Customize Toolbar.
  6. When the toolbar customization menu appears, Drag the advanced button onto the toolbar.
  7. After you have added the Advanced icon to the toolbar. Click Done.
  8. Under the Add printer window, click Advanced. It will take a few seconds to load.
  9. Enter the following information into the corresponding fields:
    | Type: Windows printer via spoolss
    | Device: Another Device
    | URL: smb://printserver1.fit.edu/Secure%20Print
    | Name: Secure Print
    | Location: printserver1.fit.edu
    | For Use: select the dropdown and choose software.
    Search for 5255, which will result in Canon iR-ADV C5250/5255. Highlight the driver and click OK.
    (If you are using a printer other than Secure Print, replace the URL with the corresponding URL)
  10. Click Add, to create the printer object.
  11. The first time you try to print something to Secure Print it will ask for credentials.
  12. Type in the following:
    | Name: Username@fit.edu
    | Password: tracks password
  13. Check the box to Remember this password in my keychain and click OK.
    (If you change your TRACKS password, you will need to re-add the printer or update your keychain)

Author: Tech Support
Last update: 2022-10-03 10:02


General

What are the Technology Support Center's hours of operation?

Hours of Operation

Monday-Friday: 8:00 AM - 5:00 PM
Saturday-Sunday: CLOSED

Contact Us

Author: Tech Support
Last update: 2022-10-03 10:19


What is the best way to protect my computer from viruses, hackers, and malware?

Following the suggestions on this page will help you prevent major issues with your computer.

Use a virus scanner

Viruses are a hot topic in today's world, with many major outbreaks occurring each year. Most of these outbreaks could be prevented if people keep an up-to-date virus scanner running on their computer. Also, it is a policy at Florida Institute of Technology to require that all windows-based computers connecting to the campus network must have up-to-date virus protection.

There are many popular virus scanners available today, including McAfee Antivirus, Norton Antivirus. McAfee and Norton Antivirus can be purchased in most stores that sell computers for a nominal fee. AVG Antivirus is another widely popular Antivirus software that is available for free.

For your personal computer, you can find a link to AVG Free on our software page. Campus computers use an enterprise solution provided by Information Technologies.

Installing an antivirus program is not enough. You need to keep it updated with the newest updates since new viruses come out all the time.Most antivirus programs update automatically after being installed. However, you should check from time to time to ensure that your virus definitions are being updated correctly.

It is a good practice to update your anti-virus software weekly.

Take action to protect yourself from email-based threats

In general, never run a .exe, .bat, vbs, wsh, pif, or .scr file you receive in email. Also, don't open any attachments in emails that look weird.

If an email asks you to forward it to 10 people for good luck, or tells you that you will receive money from someone just for forwarding it, delete it. You may also want to tell the sender of the message to stop sending chain-letters. These are all hoaxes and do nothing except fill up email boxes.

Also, don't believe virus warnings that cannot be verified. If someone tells you that a new virus is out, and that McAfee or Norton don't know about it, do not believe it. This is probably a hoax as well. You can visit McAfee's website: www.nai.com or Norton's website: www.symantec.com to lookup virus information. Always verify virus alerts yourself, before you take the chance of deleting a critical system file.

Reputable companies will never ask you for your username, password, credit card number or social security number via email. They will also never send emails wanting you to confirm a credit card number or password on a remote site. A company might have a problem with your credit card number if you ordered something from them, but in all cases, look at the site that you end up in your web browser. Real website will always include a valid domain name as the first part of the address, and will never contain an @ symbol in the web address. There are many scams going around right now that try to get AOL passwords, bank account information, Paypal account information, and credit card numbers.

For more information on various hoaxes and chain-letters circulating the internet, visit the following site: http://hoaxbusters.ciac.org/

Author: Tech Support
Last update: 1969-12-31 19:00


What should I do if my computer is stolen?

The college assumes no financial responsibility, explicit or implied, for damages to or loss of personal property. If students are not covered by their parents' personal property insurance policy, they should check with any general insurance agency for details of securing such insurance.

While the university is not responsible for lost or stolen property, you should notify the Security Department. Security can be contacted at (321) 674-8111 or safety@fit.edu.

Author: Tech Support
Last update: 1969-12-31 19:00


Who is responsible for backing up data on my personal computer?

This article applies to personally owned systems, not computers owned by Florida Tech.

Users should be aware that a number of hardware and software problems can cause data corruption on storage devices, such as hard disks or solid state media. Each user is responsible for maintaining backup copies of important data on a secondary media source. This can be external hard drives, USB's or some cloud based data storage. 

For students they have access to 1TB of storage through Google Drive during the duration that they are students. Further if you are an on campus student you can take advantage of the Udrive system which can be mapped to your personal system. To do this please see the instructions Here.

If your computer fails and the operating system or other software needs to be reinstalled, you must use your original software disks to restore your system. If you do not have original or backup software disks, you will have to repurchase software to restore your system.

We cannot distribute commercially licensed software without appropriate proof-of-ownership as described in the license agreement for each product.

Author: Tech Support
Last update: 1969-12-31 19:00


What services does the Technology Support Center provide for personally-owned computers?

PERSONALLY-OWNED COMPUTER SUPPORT POLICY

The Technology Support Center's main purpose is to support university-owned computer systems. We also ensure that personally-owned systems are able to access the campus network and provide limited support for personal systems. A list of services we can provide for your computer is complied below:

We WILL...

  • Ensure that your resident hall's network port works.
  • Troubleshoot and attempt to diagnose and resolve your network connectivity problems.
  • Confirm compliance with network connectivity policies.
  • Make recommendations regarding software and hardware service upgrades.
  • Provide contact information for local computer retailers and service technicians.

We will NOT...

  • REPAIR OR REPLACE BROKEN COMPUTER COMPONENTS.
    • Our resources are reserved for university-owned computers. INSTEAD we can provide contacts for local computer retailers and service providers. At your request, we can also notify our technicians to see if any of them can help you on their own time.
  • TAKE APART YOUR COMPUTER.
    • Liability and warranty concerns prevent us from performing tasks outside of normal user maintenance and service. INSTEAD we can attempt to diagnose your problem and make recommendations about how to get it fixed.
  • PERFORM DATA RECOVERY OR DATA BACK-UP.
    • Liability concerns, time, and resource constraints required to perform data services prevent us from being able to back-up or recover your data. INSTEAD we can tell you how you may be able to backup or recover your data, or provide you with retail contacts that may be able to assist you.
  • FORMAT OR REINSTALL YOUR OPERATING SYSTEM.
    • INSTEAD we can answer specific questions about installation. If you require extensive assistance, you can bring your computer into our office while you install the operating system.
      Please note: You must remain in our office until the installation is complete.
  • SUPPORT OR TROUBLESHOOT ROUTERS, GAMING CONSOLES, OR PDA DEVICES.
    • These are considered non-essential to school and are thus not supported. INSTEAD we can ensure your gaming console, or PDA is properly registered for network access.*
  • REMOVE SPYWARE, MALWARE, OR OTHER MALIGNANT SOFTWARE.
    • Spyware removal is often extremely time-consuming and can also be a liability. INSTEAD we can recommend spyware removal tools or suggest a format-reinstall to ensure complete spyware removal.
  • TROUBLESHOOT A COMPUTER THAT DOES NOT BOOT.
    • Most of the time, computers that do not boot require an operating system reinstallation or hardware service. INSTEAD we can provide you with retail contacts that may be able to assist you.
  • PROVIDE YOU WITH SOFTWARE.
    • Licenses for software on lab computers are property of the university and thus we are unable to supply software to students for free. INSTEAD links for free and discounted software can be found by going to the page located here.
  • INSTALL SOFTWARE FOR YOU.
    • INSTEAD we can try to answer questions about the software you are installing. If you require extensive assistance, you can bring your computer in to our office while you install the software.
      Please note: You must remain in our office until the installation is complete.

*By registering any device for campus network access, you agree to and accept the terms and conditions of the university's Acceptable Use Policy.

Author: Tech Support
Last update: 2022-09-26 09:55


Compromised Systems - Policies and procedures for handling malware on campus.

The following document pertains to computers which have been identified by the network team as being compromised and/or infected with malware.

First steps:

If you have discovered your computer is infected, immediately disconnect it from all networks to prevent it spreading from device to device. Secondly, ensure you have changed your passwords for online accounts on a separate device such as a mobile phone or lab computer. If the device is infected and you attempt to update your password on it, they have the ability to get the new password.

For student and personally-owned PCs:

The PC will be disabled from network access if we detect malicous activity until it has been formatted/reloaded. Once this has been done, please bring proof to the Technology Support Center. They can determine the Operating System install date to verify the system has been reloaded.

For university-owned PCs:

The PC will also be disabled from the network until the Virus has been removed. The system can be brought into Tech Support so we can attempt to remove the virus. If we are unsuccessful, we will be required to format the system and reload it. In case of this, we cannot guarantee that all the data would be preserved. We can also reinstall most University Software that was previously on the system. If you think your system is infected, please email the Technology Support Center at techsupport@fit.edu.

Author: Tech Support
Last update: 2022-10-03 10:21


What IT Services are Available to me?

For a detailed look at many of the services offered, please go to the IT website.

Faculty and Staff

The IT department offers faculty and staff a number services, including email through Outlook 365, GSuite access without mail, network storage, teaching-technologies training, and technical support. Software can be installed by contacting the Technology Support Center if the University has a license for it or one is provided by the respective department.

Students

Students are provided a Florida Tech Google GSuite account with email and unlimited Google Drive,  Microsoft Account (without email) including Office 365, limited network storage, and basic technical support. 

We are unable, due to liability concerns, to service any personal machines. 

Author: Tech Support
Last update: 2020-04-06 01:11


How do I view my final grades?

To view Final Grades in PAWS, a student must follow these steps:

  1. Browse to PAWS either through Access or directly at http://t.fit.edu/paws
  2. Login using their TRACKS username and password
  3. Click on the Student tab
  4. Click on the Student Records hyperlink
  5. Click on the Final Grades hyperlink
  6. Select the desired term in the Select a Term: drop-down menu.

These steps apply to all students who use PAWS for student functions, including Main Campus-Melbourne students, Extended Studies students, and University Alliance students.

Author: Tech Support
Last update: 2020-04-06 10:28


How to manage Multiple Monitors (Windows)

Many workstations are delivered and set up with two monitors, or a laptop and a monitor. You can manage how content is displayed on these monitors by change the settings.

To start right click on you desktop background in an area that is free of icons and you will get this menu:

Choose screen resolution. It will bring up the following menus.

Here you have many options. If you click on Identify in the top panel, it will flash large numbers on your monitors telling you which is 1 and which is 2.

To use both displays as one really large screen click Extend these Displays under the "Multiple displays" drop down menu. You can drag and rearrange the monitors in the top panel to change the order.
To have your icons appear on a specific monitor, select that number monitor and then find the "Make this my main display" checkbox.

To see the same exact thing on both screens, you can instead choose "Duplicate these displays"

Author: Tech Support
Last update: 2022-09-26 10:31


Getting Hardware

Student Discounts on Computer Hardware

As a student at Florida Tech you are entitled to discounts on purchases made through certain vendors. In order to receive the discount you must use the links provided below. If you need assistance in determining what kind of computer to buy, please refer to the Guidelines and Specifications page for the university's hardware specifications.

Dell

Go to Dell's Members Purchase Program page and click "My Account" and sign into Dell University. If you have a Premier or regular dell account it will work here. If not click "Create Account" and follow the outlined steps. Once done you will be dropped to the My Account page. Click on the Dell logo to get back to the welcome screen and you are ready to browse and shop. Choose the items you want and add them to your cart and proceed to checkout. Any member discounts will be subtracted in your final shopping cart when you checkout.

APPLE

Go to The Apple Store for Education page and enter the zip code (32901) in the "Find your school" dialog box. Click "Search". Choose Florida Institute Of Technology and click the "shop for yourself" button. Choose the system that you want to purchase, then configure it and follow the instructions to checkout. If you do not have an account you will have to create one before completing the checkout process. All discounts will be applied in your cart.

Author: Tech Support
Last update: 2022-10-03 10:24


Staff and Faculty Discounts for Computer Hardware

Florida Tech staff and faculty are entitled to discounts on purchases made through certain vendors. In order to receive the discount you must use the links provided below. Please refer to the Guidelines and Specifications page for recommended hardware specifications. Note: This document applies to personal purchases, not purchases made with university funds.

Dell

Go to Dell's Members Purchase Program page and click "My Account" and sign into Dell University. If you have a Premier or regular dell account it will work here. If not click "Create Account" and follow the outlined steps. Once done you will be dropped to the My Account page. Click on the Dell logo to get back to the welcome screen and you are ready to browse and shop. Choose the items you want and add them to your cart and proceed to checkout. Any member discounts will be subtracted in your final shopping cart when you checkout.

APPLE

Go to The Apple Store for Education page and enter the zip code (32901) in the "Find your school" dialog box. Click "Search". Choose Florida Institute Of Technology and click the "shop for yourself" button. Choose the system that you want to purchase, then configure it and follow the instructions to checkout. If you do not have an account you will have to create one before completing the checkout process. All discounts will be applied in your cart.

Author: Tech Support
Last update: 2022-10-03 10:24


Introduction to Computer Purchasing Guidelines

The specifications provided within have been established to ensure the longevity and value of newly purchased systems and to facilitate the support of existing systems. These specifications can also be used as a guide for students and employees who are interested in maximizing their investment when purchasing a new personal computer.

Meeting Your Needs

Newly purchased systems should be configured to maximize their life expectancy. A system that meets or exceeds the recommended minimum specifications should serve general needs for about three years. Higher end systems, while more costly, may be a good investment since systems at the bottom of a product line will generally have a shorter life span. Systems should be purchased based on their primary use. For instance, systems that will be using processor and memory intensive programs such as AutoCAD, Pro Engineer and Labview need to be configured at higher-end specifications. Systems to be used primarily for web browsing and word processing will only need to meet the minimum requirements.

About Warranties

A three year warranty is required for all university-owned computers. We recommend the purchase of a three year warranty for personal systems as well. Additionally, we recommend that students' warranties cover the students expected stay at the university and have provisions for an expedient turn around should repairs be needed. Only limited support is provided to student-owned systems.

Author: Tech Support
Last update: 2022-10-03 10:25


Purchasing Computers for University Use

This article is for Staff/Faculty purchasing work computers. 

Every computer purchased with university resources goes through an approval process. All university computer and laptop  purchases must be made using a purchase order. P-Cards are strictly prohibited. Please check with Procurement Services to make sure you are within their most current policy before making a purchase.

A well configured system should serve general needs for about three years. Higher end systems, while more costly, may be a good investment since systems at the bottom of a product line will generally have a shorter life span. A three year warranty is required for all university owned computers.  Please review these guidelines and specifications as they will change as the technology advances. To make purchases from the listed vendors, please follow the instructions below. Please note this information applies to computers purchased with university funds.

Purchasing a Dell

If you have never logged into the Dell Premier page then you will need to create a user name and password.

Go to the Dell Premier Login page and enter the required information. We suggest using your FIT email address as your username for ease of remembering it. However, we do not suggest using your TRACKS password as your login password. When finished click submit and you now have access to browse and configure your systems. Note: Logging in as an end user allows you to only configure and create quotes for those systems. Quotes can be emailed to yourself, to an approving authority, or to the purchasing office for processing.

If you already have a login to the Dell Premier page, follow the link and enter your e-mail address and password. Then choose from either End User or Software and Peripherals to enter that section of the site.

Purchasing an Apple/Mac

Go to The Apple Store and find the "Shop for your school" link. Enter "FLORIDA INST OF TECH", Melbourne, and the zip code (32901) in the 'Find your school" dialog box. Click find. Choose Florida Inst Of Tech and click continue. Choose the system that you want to purchase, then configure it and add it to your cart. Click save cart. It will then ask you to login or create an account. After doing so, review your cart and email it to yourself and/or the purchasing office.

Author: Tech Support
Last update: 2022-10-03 10:27


What kind of computer do I need when I attend Florida Tech?

While the university has numerous computer labs available for student use, many students choose to bring their own computers with them. When choosing a new computer, it should be purchased based on its primary use. For instance, a computer that will be running processor- and memory-intensive programs such as AutoCAD, ProE, or Labview will need to have higher-end processor and memory than one primarily for web browsing and word processing will only need to meet the minimum requirements.

NOTE: All relevant software for courses WILL be available at either the Library or in a specific lab on campus and so it is not necessary to have a laptop or desktop that can handle this software. Many if not all of these Labs have 24/7 Access.

Additionally, we recommend that students purchase a warranty that will cover the students expected stay at the university and have provisions for an expedient turn around should repairs be needed. Only limited support is provided to student-owned systems.

Author: Tech Support
Last update: 2022-10-03 10:27


Tools

Is there a Git or GitHub Server available for students?

Author: Curtis Robinson
Last update: 2022-10-03 10:28


Google Applications » Hangouts

How do I sign into Google pages with my TRACKS ID? (Hangouts)

Sign into Google Account Pages

 

Remember that Google Account names are username@my.fit.edu for students and username@fit.edu for Faculty and Staff.

The sign in page will look like this, enter your email address:

 

Hit enter or click Next. It will then bring you to this screen.

 

 

Go ahead and sign in with your TRACKS account.

 

For Hangouts:

Visit Hangouts (https://hangouts.google.com/) and choose sign in. Alternatively you can download the App: iOS, Android, Chrome Extension

 

Author: Tech Support
Last update: 2022-10-03 10:30


Google Applications » Email

What are my options for accessing my Google Applications email account? (Students/Guests)

Table of Contents

About Student/Guest Email Accounts
Accessing Your Email Online
Set Up to Use Applications:

Enable IMAP or POP
Allow "Less Secure" Applications

Steps for Outlook 2013/2016 on PC
Steps for Outlook 2016 on Mac
Steps for Mac Mail
Steps for Apple iPhone, iPad, or iPod
Steps for Android Mobile Devices
Need Assistance?

About Student/Guest Email Accounts

Florida Tech is partnered with Google to provide personalized Google Applications accounts to our students and guests of the university. As such, all Florida Tech students and guests have a Gmail mailbox with the domain suffix "@my.fit.edu" at the end their usernames. This means that your email address is: username@my.fit.edu

For example, if your TRACKS username was jsmith2017, your email address would be:

jsmith2017@my.fit.edu

Accessing Your Email Online

Whether you are using a Mac or a PC, you can open any web browser and go to the website https://my.fit.edu/. You will be prompted to sign in with your TRACKS username and password at the CAS authentication page.

Once you enter your TRACKS username and password, click "LOGIN." 

 

Your login credentials will be authenticated and you will be redirected to your Gmail mailbox. It should look something like this:

You now have the ability to read and send emails as you would with any other mailbox service. This should work in any internet browser such as Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc.

Set Up to Use Applications

1. Enable IMAP or POP

Next, you should enable IMAP or POP. This gives you the ability to configure your mailbox in email clients such as Outlook, Mac Mail, and Thunderbird.

What is the difference between IMAP and POP?

IMAP and POP are both ways to read your Gmail messages in other email clients.

IMAP can be used across multiple devices. Emails are synced in real time.

POP can only be used for a single computer. Emails aren't synced in real time. Instead, they're downloaded and you decide how often you want to download new emails.

Enable IMAP

  1. On your computer, go to the website my.fit.edu.
  2. In the top right, click "SettingsSettings then "Settings".
  3. Click the Forwarding and POP/IMAP tab.
  4. In the "IMAP Access" section, select Enable IMAP.
  5. Click Save Changes.

You can find advanced configuration settings for IMAP here.

Enable POP

  1. On your computer, go to the website my.fit.edu.
  2. In the top right, click  Settings then "Settings".
  3. Click the Forwarding and POP/IMAP tab.
  4. In the "POP Download" section, select Enable POP for all mail or Enable POP for mail that arrives from now on.
  5. At the bottom of the page, click Save Changes.

You can find advanced configuration settings for POP here.

2. Allow "Less Secure" Applications

Finally, in order to be able to configure your email on certain applications Google has deemed "less secure," you need to enable that setting. This enables the ability to configure IMAP and POP on various applications.

To do this, go to the following website: https://myaccount.google.com/lesssecureapps

You will notice the option is set to "OFF."

Click the switch to the right of "Allow less secure apps" to turn it "ON."

You can now configure your mailbox on other applications.

Steps for Outlook on PC

  1. If this is your first time setting up an account in Outlook, the Account Setup window will come up automatically. If you are already using Outlook for another account, continue to step 2.
  2. From inside Outlook, go to "File" > "Add Account"
  3. In the Auto Account Setup window, select the "Manual setup or additional server types" radio button.
  4. Select "POP or IMAP" and then click "Next."
  5. To configure IMAP, use the settings indicated below. For POP settings, continue to step 12. Note: You will need to use your TRACKS password.
  6. Click "More Settings" as shown the image shown above.
  7. Under the "Outgoing Server" tab, check the "requires authentication" option:
  8. Under the "Advanced" tab, ensure the server ports are configured as indicated:
  9. Click "OK," then click "Next."
  10. The account settings will be tested. You should see the following window appear:
  11. Click "Close," and then click "Finish."
  12. To configure POP, use the settings indicated below:
    Note: You will need to use your TRACKS password.
  13. Click "More Settings" as shown in the image above.
  14. Under the "Outgoing Server" tab, check the "requires authentication" option:
  15. Under the "Advanced" tab, ensure the server ports are configured as indicated:
  16. Click "OK," then click "Next."
  17. The account settings will be tested. You should see the following window appear:
  18. Your mailbox is now configured with Outlook.

Steps for Outlook on Mac

  1. Open Outlook, and then go to "Outlook" on the menu bar and select "Preferences."
  2. In the Preferences menu, select "Accounts."
  3. Select "New account" from the drop-down menu in the bottom-left.
  4. Enter your Florida Tech email address:
  5. Click "Continue," then enter your TRACKS password in the window as shown:
  6. Click "Add Account." Your mailbox should automatically configure and then appear as shown below:

Steps for Mac Mail

  1. Open the Mac Mail application, then go to the menu bar an select "Mail" > "Accounts."
  2. From the Accounts window, select the " + " icon in the bottom left-hand corner to add a new mailbox.

    Select "Add Other Account..." as shown in the image above.
  3. Then, select "Mail account" as shown below:
  4. Enter your first and last name, your full email address, and your TRACKS password:

    Then, click "Sign In."
  5. If you want to set up the mailbox as IMAP, enter the settings as indicated below. For POP, skip to step 7.
  6. Click "Sign In."
  7. To setup the mailbox as POP, enter the settings as indicated below:

    Your should now be able to use your mailbox in Mac Mail.

Steps for Apple iPhone, iPad, iPod

  1. Tap the "Settings" gear icon.
  2. Go to "Mail, Contacts, Calendars," and tap "Add Account."
    mcc
  3. Tap the "Google" option.
    google
  4. You will be redirected to the Gmail Sign in page. Enter your full @my.fit.edu email address:
    gmail sign on
    Tap "NEXT."
  5. You should be redirected to the CAS authentication page:
    cas 1
  6. Enter your TRACKS username and password. Do not enter your email address.
    ios2
  7. If you entered your username and password correctly, the application should authenticate you find the mailbox:
    ios7
    Tap "Save."
  8. Tap on the "Gmail" option.
    Your mailbox should open on your Apple device.
    ios8

Steps for Android Mobile Devices

Note: Android devices can vary based on the version of Android OS installed on the device. However, the options should basically be the same.

  1. Tap the "Settings" gear icon from the app tray.
  2. Under the "General" tab, tap "Accounts & sync."
  3. Tap the "ADD ACCOUNT" button near the bottom of the screen.
  4. If your device has security PIN, you will be prompted to enter your PIN and press "Next."
  5. Tap the "Google" option from the list.
  6. If your device has a security PIN, you may be prompted to enter your PIN again.
  7. On the Add your account screen, type your full email address:

    Click "NEXT."
  8. Tap the "Accept" button to agree to the Terms of Service.
    accept
  9. You will be redirected to the CAS authentication page. Enter your TRACKS username and password:

    Tap "LOGIN."
  10. If you are prompted to set up payment information, simply tap "No thanks," then tap "CONTINUE."

    You should now be able to access your mailbox on your Android device.

Need Assistance?

If you encounter any issues with these instructions, please contact the Technology Support Center at techsupport@fit.edu.

Author: Tech Support
Last update: 2022-10-03 01:03


What options do I have for accessing my student email?

Your Florida Tech student email is a GSuite account with access to a Gmail mailbox.

The primary option for access is the Gmail Website, accessible by: http://my.fit.edu

It's packed with exciting features and integrated with other Google services. In your online email account, you can chat with your contacts, create filters to organize your inbox before new mail arrives, schedule calendar events, map addresses in your messages, and track postal packages.

Alternative access options include:

Gmail.com (any Google login)
When prompted for your email, you can enter your full Florida Tech email. Please note, your email address is in the form TRACKS@my.fit.edu. This will then redirect you to the CAS login screen:

IMAP
Configuring instructions are very similar to Gmail. In your mail client, anytime you're asked for an email address, enter your full email address (username@my.fit.edu).

The incoming server is imap.gmail.com and outgoing server is smtp.gmail.com.

Mobile

For any device, the easiest option is to download the Gmail app. This can be found on Android and iOS.

Alternatively, you can add your email address as a standard Gmail account through your device's system settings. Please note, your email address is in the form TRACKS@my.fit.edu. Ex: ppanther1958@my.fit.edu

More Information / Help

For more information on configuring with other clients, visit Google Support

For more information on configuring mobile devices, visit Google Support for Mobile Devices

 

 

Author: Tech Support
Last update: 2022-10-03 01:03


Can I use the Google Apps desktop features?

This allows users to install Microsoft Windows desktop access points to Google Docs, Calendar, and Gmail that are pre-configured to work with accounts on your domain. These apps launch in a streamlined Google Chrome browser window. Also, Students and Alumni can set Gmail as their default email program.  Faculty and Staff cannot use the Gmail client.

Students and Alumni: Click here to download desktop features

Faculty and Staff: Click here to download desktop features

For more details on Google Applications please click Here.

Author: Tech Support
Last update: 2022-10-03 00:10


Google Applications » Docs

What do I need to know about Google's Documents and Spreadsheets?

It's a web-based word processing and spreadsheet application. It can help us collaborate on projects from anywhere. Your documents are stored online. You and anyone you invite to collaborate can access the document from any internet-connected computer, and make changes simultaneously. Multiple people can make changes at once, and everyone's changes show in real-time.

You can get started right away by creating a new document or by uploading a file from your computer. Since the products are integrated, you can use your email account Contacts list to invite people to view or edit your documents.

Google Drive is the online storage system inplace that can be used to store Google Docs, Sheets or Slides. All of these can be created inside the Drive as well. To access your drive please click Here. 

To login/Access your Drive please use your Florida Insitute of Technology Email and Password. Your email is in the format "[Your TRACKS username]@my.fit.edu". If you are having issues with your password please click Here.

Note: There are usually no issues between converting Word documents or Excel spreadsheets to Google Docs and Sheets respectively however there can sometimes be issues where formatting errors appear. Further formulas tyoed using the equation function do not transfer between Docs and Word correctly. Along with this Excel Macros do not transfer over to Google Sheets either.

More Tips
Revision history -- Individual edits are kept so you can see who made changes and revert back, if necessary.
Search -- Just like the rest of Google products, you can harness the power of Google search to look for a document you haven't edited in months.
Security and privacy -- You choose who sees your document. Other users can only access your document or spreadsheet if you add them to the list of collaborators or viewers, or if you decide to publish the document.

For more information regarding the Google Applications and Suite please click Here.

Author: Tech Support
Last update: 2022-10-03 01:05


Can I use the Google Apps desktop features?

This allows users to install Microsoft Windows desktop access points to Google Docs, Calendar, and Gmail that are pre-configured to work with accounts on your domain. These apps launch in a streamlined Google Chrome browser window. Also, Students and Alumni can set Gmail as their default email program.  Faculty and Staff cannot use the Gmail client.

Students and Alumni: Click here to download desktop features

Faculty and Staff: Click here to download desktop features

For more details on Google Applications please click Here.

Author: Tech Support
Last update: 2022-10-03 00:10


Google Applications » Calendar

Can I use the Google Apps desktop features?

This allows users to install Microsoft Windows desktop access points to Google Docs, Calendar, and Gmail that are pre-configured to work with accounts on your domain. These apps launch in a streamlined Google Chrome browser window. Also, Students and Alumni can set Gmail as their default email program.  Faculty and Staff cannot use the Gmail client.

Students and Alumni: Click here to download desktop features

Faculty and Staff: Click here to download desktop features

For more details on Google Applications please click Here.

Author: Tech Support
Last update: 2022-10-03 00:10


Google Applications

What is Google Apps?

A bridge between our organization and Google products. On one side, we have communication and collaboration needs for our school. On the other side, there are successful, innovative, online personal Google products. Google Apps allows us to embrace the strengths of both sides.

Google quality, Google connectivity. Our school, our people. Powerful, easy-to-use tools. Communicate via email, instant messaging, and voice calls. Create and share calendar events, documents, and spreadsheets.

For Students and Facuty these can be found in detail Here with instructions on how to access them all.

Author: Tech Support
Last update: 2020-04-06 01:55


Why are we using Google Apps?

To bring together essential communication applications. To improve productivity and communication. We can focus on student needs and adding value to the experience while Google focuses on building excellent products, maintaining the feature set, and innovating our communication options for tomorrow.

Our goal is to offer you a reliable, practical, secure, feature-rich webmail environment. We think Google can help.

We can focus on the core values of our school, such as student relationships, and let Google leverage its extensive operational experience with security and privacy.

Our IT staff can utilize an administrative set of APIs to build on top of Google Apps rather than starting from ground zero.

For instructions on how to access your Google Applications please click Here

Author: Tech Support
Last update: 2020-04-06 01:44


How do I get started with Google Applications?

Google Applications encompass all things like the School Email, Calendar, Drive, etc. These are important resources for all On-Campus and Online Students.

Log in to TRACKS at my.fit.edu with your username and password, and you'll be authenticated for Google services as well. In other words this will make it so that you do not have to re-login when moving between different Google Applications.

If you want to visit Google services directly, bookmark the Start Page as your browser's homepage. A dircet link to the Google Suite Dashboard can be found Here.

Students:

The main Google Applications for students are as follows:

Email - mail.my.fit.edu
Calendar - calendar.google.com
Drive - docs.my.fit.edu
Chat - You can chat in your email account, but you can also use Google Hangouts - hangouts.google.com

If the above links do not redirect you to a Tracks login page and instead requrie a Google Email login, please login using your email address and TRACKS Password. This will be in the format [Your TRACKS Username]@my.fit.edu

If you have tried these methods and are still having issues regarding getting access to your Google Applications, it will be necessary for you to contact the Technology Support Center via email at techsupport@fit.edu.

 

Faculty and Staff:

Email will not be migrated to Gmail for faculty and staff.  Faculty and Staff will be migrated to Microsoft Exchange.  You can request to be migrated to Exchange at any time by contacting the Technical Support Center at techsupport@fit.edu or enter a call ticket Here

Calendar - calendar.go.fit.edu
Docs - docs.go.fit.edu
Chat - You can chat in your email account, but you can also use Google Hangouts - hangouts.google.com

 

Author: Tech Support
Last update: 2022-10-05 12:41


How are the Google services linked together?

Your TRACKS account provides you access to the entire Google Apps package. Once you login to one service, you can easily access all others.

Within your email account, you can chat with your contacts. You'll receive invitations for calendar events and to collaborate on documents and spreadsheets.

For more information on the Google Applications and how to access them, please click Here.

Author: Tech Support
Last update: 2020-04-07 02:02


Is there a statutory responsibility to protect our students' private information from Google?

In summary, prior to deciding on a solution for student email, our investigating committee verified that the confidentiality of our Students, Faculty, and Staff would be protected regardless of the applications decided upon. Googles terms of service explicitly state that they do not own our Students emails.

In detail, the primary privacy concerns were brought up due to Google's use of email content to generate advertisements. In the Google Apps for Education services, these advertisements are disabled, but may be enabled in a University's preferences if they choose to do so, we have not and will not enable this for current students.

In addition, in some ways, Google has some stronger legal requirements with regards to the data than Florida Tech does.  The primary example of this is the Electronic Communications Privacy Act. Under this law, Google is typically considered a public network, and requires a legal order or subpoena to release the content of email communications to law enforcement.  Florida Tech, on the other hand, may at its discretion release this information to law enforcement personnel without the need for a legal order or subpoena. However, in general we require legal orders or subpoenas to release the details of these communications.

Google's terms of service state that confidential information will be protected as if it were the entities own confidential data. The agreement with Google is a binding agreement (contract) and they treat all data stored on their systems by our users as confidential. This is actually defined in the agreement.

Here are the relevant sections from the Google terms of service for Education (Accessible at: http://www.google.com/apps/intl/en/terms/education_terms.html
 
6.1 Obligations. Each party will: (a) protect the other party's Confidential Information with the same standard of care it uses to protect its own Confidential Information; and (b) not disclose the Confidential Information, except to affiliates, employees and agents who need to know it and who have agreed in writing to keep it confidential. Each party (and any affiliates, employees and agents to whom it has disclosed Confidential Information) may use Confidential Information only to exercise rights and fulfill obligations under this Agreement, while using reasonable care to protect it. Each party is responsible for any actions of its affiliates, employees and agents in violation of this Section.

....

7.1 Intellectual Property Rights. Except as expressly set forth herein, this Agreement does not grant either party any rights, implied or otherwise, to the other's content or any of the other's intellectual property. As between the parties, Customer owns all Intellectual Property Rights in Customer Data, and Google owns all Intellectual Property Rights in the Services.
....
 
Confidential Information means information disclosed by a party to the other party under this Agreement that is marked as confidential or would normally be considered confidential under the circumstances. Customer Data is Customer's Confidential Information.
 
Customer Data means data, including email, provided, generated, transmitted or displayed via the Services by Customer or End Users."

Google may revise their terms and give us 30 days to accept the new terms. This notification must be made in writing. If we reject the terms, the original contract terms are applied for the length of our current agreement. However, upon renewal of the service term, we will need to accept the new terms or terminate our relationship with Google. If we accept the terms, we enter into a new contract.

In addition, the terms specify that if we terminate the agreement, they will delete all of our data after giving us the ability and timeframe from which to export all of the data held by them. 
 
With regards to the confidential information issue, it really depends under what law, policy, or agreement the information falls under. Florida Tech's policy specifically refers to what we consider 'sensitive' information. This is information under which Florida Tech in under legal and regulatory requirements to protect. This includes information covered under the Florida Data-breach notification law (our words), the payment card industry data security standard, specific FERPA protected information, and information the university generally does not want to disclose to protect the privacy of our students, faculty, staff, and guests. This information includes data such as student ID numbers, social security numbers, credit card information, drivers license information, and bank account information.

FERPA is somewhat of an interesting law in which any piece of data that is created as a result of providing educational services is protected under FERPA. For this reason, we do have restrictions on specific FERPA protected data: where it may be stored, who has access to it, how we protect it from inadvertent disclosure and so forth.

With regards to other confidential information, we generally recommend against sending it through email communications, but we do not restrict this. We generally treat email as information that could possibly be seen by others or publicly disclosed. Some examples of this would be sending the information to the wrong email address (auto-completion filling in the wrong person), or a legal action against the University where other individuals or the public may gain access to the contents of those messages. 

FERPA defines how the data can be disclosed, but does not restrict it from email communications. However, we take those additional steps to protect certain kinds of information in an attempt to prevent inadvertent disclosure to an individual that does not have an educational need-to-know for the information.

Author: Tech Support
Last update: 1969-12-31 19:00


What password do I use when accessing Google Applications?

The password you use is the same as your TRACKS password.

If you are logging into a Google Password page, if you are a student it username@my.fit.edu and if you are a staff or faculty its username@go.fit.edu 

You will be redirected to a TRACKs login page where you enter your passsword.

 

For some applications where you need a password, like email on a phone:

If prompted for a password when entering information into an app, such as Gmail, use your TRACKS password as it authenticates back to your TRACKS account.

Author: Tech Support
Last update: 1969-12-31 19:00


Can I use the Google Apps desktop features?

This allows users to install Microsoft Windows desktop access points to Google Docs, Calendar, and Gmail that are pre-configured to work with accounts on your domain. These apps launch in a streamlined Google Chrome browser window. Also, Students and Alumni can set Gmail as their default email program.  Faculty and Staff cannot use the Gmail client.

Students and Alumni: Click here to download desktop features

Faculty and Staff: Click here to download desktop features

For more details on Google Applications please click Here.

Author: Tech Support
Last update: 2022-10-03 00:10


Why can't I log into Google Applications/Email with my Google password?

You Google Applications account may be locked. To unlock your account please proceed to Google Account Unlock. Please note, the unlock may take several minutes to take effect.

Your Google Applications are linked directly to your TRACKS account and its password so if you are having issues, please ensure that you are logging in with your Florida Institute of Technology email "[Your TRACKS Username]@my.fit.edu" and your TRACKS Password.

If you are having issues with your TRACKS password please click Here.

Author: Tech Support
Last update: 1969-12-31 19:00


U Drive / S Drive (Shared Drives)

How to set UDrive permissions

Setting Udrive Permissions

Introduction

In the interest of privacy, all Udrive directories have had their access permissions set to allow read and write access only by the owner of the directory. The new default setting will permit read and write access inside a user's home directory if the user chooses to change permissions on individual subdirectories and/or files. One obvious instance where this may be desirable is when the user has a web page that he/she wants others to see. Web pages are built within a subdirectory named "public_html."

The following sections describe how a user may change these permissions within his/her home directory. There is one section for changes made when logged into a UNIX machine (i.e., Sun or SGI) and another section for doing this when logged into a Windows computer. Changes made using either type of system will be reflected on both systems.

Changing File Permissions in a Windows PC System

Currently, permissions can only be changed on PCs logging into the FLTECH domain with Windows 10. Users of other PC operating systems should follow the instructions for changing permissions in UNIX as detailed below.

To change permissions

1. Browse to the directory you want to change permissions on.
2. Click the right mouse button over the directory and choose properties from the drop-down menu that appears.
3. Select the Security tab from the next dialog box that appears.
4. On the Security page, press the button labeled permissions.
5. You will see three security categories assigned to your folder: (user (Unix User\{username}), group (Unix Group\{group name}, other (everyone))
6. Double-click the mouse button over the security category you want to change.
7. From the special access dialog box, select the desired permissions (read, write, execute) that you want applied to the security category.
8. Click OK to all remaining dialog boxes that are open.
9. Repeat steps 1-5 and verify that the permissions have been properly changed.

Changing File Permissions in a UNIX System

Permissions are the way you regulate access to your files. For instance, when setting up web pages, the main thing you'll be concerned with is making sure everyone can read the file while not letting them overwrite it. There may be some things that you don't want people to have access to at all.

How Do You Tell Which Permissions Are Set?

At a Unix prompt in a terminal window, type: ls -l The output might look like this (space=_):

_rwxr-xr-x1 usernamegroupname2525 Feb 18 09:17filename

The first set of letters, rwxrwxr-x, indicate the permissions set for the owner of the file, the group the file belongs to, and others who are neither the owner nor in the group.

The first three letters, rwx, indicate that the owner of the file can read, write, and exceute the file. The next three letters, rwx, indicate that the group can also read, write, and execute the file. The third set, r-x, indicate that other users (who are neither the owner nor in the group) can only read and execute the file. They cannot write to it. apply to everyone.

Following that is additional information about the file, including the username of the owner of the file and the group name that the file belongs to.

Notice that there are three user categories ("user," "group," and "other") and each user category has three permissions that can be set: "r," "w," and "x". To set permissions, you can use the chmod command. There are two ways to use chmod: number or text.

Only the number method will be explained here.

Using the numbering scheme, the chmod command has three number places, for example 744, representing the three user types. The first number on the left side is for "user", the middle one is for "group" and the right hand one for "other." Here is what each 0 = --- = no access

1 = --x = execute
2 = -w- = write
3 = -wx = write and execute
4 = r-- = read
5 = r-x = read and execute
6 = rw- = read and write
7 = rwx = read write execute (full access)

To give a file named foo the same permissions as those in our example, you would type chmod 775 foo

For directories, rwx have these meanings:

read = list files in the directory
write = add new files to the directory
execute = access files in the directory

Additional information about the chmod and ls commands may be obtained from the UNIX manual pages by entering a "man chmod" or "man ls" command at the terminal prompt. On the Sun workstations, file permissions may also be set using the GUI-based FileManager.

 

 

Author: Tech Support
Last update: 1969-12-31 19:00


How can I access my UDrive?

This outlines the methods available to access your UDrive both on and off-campus. Various methods to access your home directory are listed below.

 

Using Secure File Transfer Protocol (SFTP)

 

Mapping a Network Drive on your Mac or PC

To map UDrive as a network drive, you must be on a FIT network (On Campus) or using the the VPN Client. Please see the following FAQs for more information: How to Map A Network Drive and How do I install NetExtender?

 

Using SSH (Secure Shell) for a CLI (Command Line Interface) connection.

  • Using SSH depends on your Operating System (OS). For detailed SSH instructions, see the FAQ: How to use SSH.
    • Windows: If you are using Windows, you must first obtain an SSH client, many of which are freely available online.
    • Mac OSX: If you use a Mac running OS X or above, you can use Terminal an application native to the operating system, which can be found by going to the hard drive, selecting the "Applications" folder, and then the "Utilities" folder. Inside will be the Terminal application. Launching it will bring you to a Unix terminal where you can run SSH.
    • Linux: Most Linux distributions ship with an SSH client installed and are available using a terminal window.
  • Use SSH to connect to "code01.fit.edu", using your TRACKS username and password.

Author: Tech Support
Last update: 2021-03-15 01:01


UDrive Storage Limits

Udrive Storage Limits

Each TRACKS account is allocated a maximum amount of storage for their UDrive. Students are allotted up to 500MB of storage, and Faculty/Staff are allocated up to 1000MB of storage. All users should limit the use of the TRACKS system to academic and research materials they need to access remotely. The TRACKS system is not intended to be used for personal backups and/or entertainment storage.

Please note, as the University evolves we are looking towards decomissioning UDrive and will replace it with a cloud service offering reliable storage accessible anywhere.

Author: Tech Support
Last update: 2020-04-06 01:24


How to Map a Network Drive (U and S drives)

NOTE: Accessing UDrive and SDrive in this manner is not available from non-FIT networks (off campus) due to security issues. For access from non-FIT networks (Off Campus Access), please see the following FAQ: How can I access my UDrive?

Windows 10 (See Mac Instructions)

 

  1. Open File Explorer.


  2. Left-click "This PC" on the left side of the window, then right-click "Map network drive..."


  3. In the Map Network Drive window, select the drive letter from the dropdown list adjacent to Drive. Note: The selected letter is a personal choice and will not impact the ability to map a shared folder.
  4. Type the name of the location of the folder to be mapped: 
    1. For UDrive \\udrive.fit.edu\[TRACKS]. (for example: \\udrive.fit.edu\exampleusername)
    2. For SDrive \\sdrive.fit.edu\foldername
  5. Check the checkbox for "Connect using different credentials"
  6. Click Finish button in the Map Network Drive window
  7. When a dialog box appears, enter your username as FLTECH\[TRACKS USERNAME] and your TRACKS account password in the password field.
  8. You can now see the mapped network drive on the Computer window.

Mac OS X 10.7

  1. From the Apple Menu, select the "Go' menu.
    Map Mac Network Drive
  2. Select "Connect to Server."
    Map Mac Network Drive
    1. Udrive: Type smb://udrive.fit.edu/[Your TRACKS username] in the server address box, for example smb://udrive.fit.edu/your_tracksid, click the  + to add the server to the list
    2. SDrive:Type smb://sdrive.fit.edu/[foldername or share] in the server address box, click the  + to add the server to the list
      Map Mac Network Drive
  3. Click Connect
  4. Enter your TRACKS username (you can try fltech/username, if you find you are having trouble connecting) and password when prompted.
    Map Mac Network Drive
  5. The home directory will now be available on your desktop and the finder. You may have to browse to your specific folder with your username to open it.

Map Mac Network Drive

Author: Tech Support
Last update: 1969-12-31 19:00


How to Connect to Remote Desktop (StudentRDS)

Author: Tech Support
Last update: 2021-01-28 02:11


How to use SSH and SFTP

1. Introduction

NOTE: All usernames are case sensitive and must be in a lower case format.

This article gives instructions on how to remotely access computer resources at Florida Tech, such as code01.fit.edu, using SSH and SFTP.

For general information on applications available on code01.fit.edu, please visit this FAQ: Tech Support Self Help - Assistance with installed software on Code01 (fit.edu)

SSH, which stands for Secure SHell, allows remote users to access servers over an encrypted communication session. SFTP is a Secure File Transfer Protocol and allows files to be downloaded from and uploaded to remote servers. SSH is the secure method to access files and run remote sessions. SSH encrypts all information between the client and the server. Additional information about SSH can be found by visiting: http://kb.iu.edu/data/aelc.html.

In addition to applications available on code01.fit.edu via SSH, your UDrive is accessible using an SFTP client application. Files saved in your home directory will be immediately available on the "U:" drive on the Microsoft Windows computers and vice versa. The "U:" drive and your home directory are the same folder.

2. What do I need to access SSH or SFTP on code01.fit.edu or another server?

Apple, Linux, and newer versions of Windows 10 have an SSH/SFTP application built-in and they are accessible by the terminal/command prompt.

For older Windows operating systems, or if you wish to use an application with a GUI, an SSH/SFTP application needs to be installed:

3. How to SSH into code01.fit.edu with Putty SSH Client on Windows?

  1. Download and install the Putty SSH Client
  2. Open the Putty SSH Client
  3. Enter these connection settings:
    1. Host Name: code01.fit.edu
    2. Port: 22
    3. Connection Type: SSH
  4. Click Open to start the SSH session.
  5. If this is your first time connecting to the server from this computer, accept the connection by clicking Yes.
  6. Once the SSH Connection is open, you should see a terminal prompt asking for your username:
    1. login as:
  7. Type your Tracks username in lower-case letters and press enter.
  8. Next, enter your password. Please note that you will NOT see your cursor moving, or any characters typed (such as ******) when typing your password. This is a standard PuTTY security feature. Press enter.
    1. Using keyboard-interactive authentication.
    2. Password:
  9. You are now logged into code01.fit.edu with SSH.

Reference: https://mediatemple.net/community/products/dv/204404604/using-ssh-in-putty-(windows)

4. How to SFTP into code01.fit.edu server with FileZilla SFTP Client?

  1. Download and install FileZilla Client.
  2. Open FileZilla Client.
  3. Click on the Site Manager button.
  4. Click on the "New Site" button.
  5. Type a name for the connection.
  6. Enter the following connection information via SFTP
    1. Host: code01.fit.edu
    2. Port: 22
    3. Protocol: SFTP - SSH File Transfer Protocol
    4. Login Type: Normal
    5. User: Enter your Tracks username using lower case letters
    6. Password: Enter your Tracks password
  7. Click on the "Connect" button to connect to code01.fit.edu over SFTP.

Reference: https://support.ftptoday.com/hc/en-us/articles/226905168-How-to-connect-with-SFTP-using-Filezilla

5. How do I use an Apple, Linux, or Windows command line SSH client?

  1. Open a terminal or command prompt, type "ssh code01.fit.edu".
  2. If this is your first time connecting to the server from this computer, accept the connection by typing Yes and press enter.
  3. Once the SSH Connection is open, you should see a terminal prompt asking for your username:
    1. login as:
  4. Type your Tracks username in lower case letters and press the ENTER or RETURN key.
  5. Next, enter your password. Please note that you will NOT see your cursor moving, or any characters typed—such as ******—when typing your password. Press enter.
    1. Using keyboard-interactive authentication.
    2. Password:
  6. You are now logged into code01.fit.edu with SSH.

6. What are some common problems, and who do I ask for help?

Enter a support request at https://myfootprints.fit.edu.  You can fill out a support request with any questions you may have. 

Below are the two most common issues encountered when attempting to connect to code01.fit.edu:

  • Using an upper case letter in the username. Usernames are case sensitive on Unix and Linux systems, such as code01. Therefore, there is a difference between 'johndoe1234' and 'JohnDoe1234', with the latter not being a valid username. Entering an invalid username too many times will cause your IP to be blocked, as described in the next issue.
  • Entering a bad username and/or password too many times. After 10 failed login attempts (for any reason), if you are connecting from an off-campus computer, your public IP will be blocked. If this happens, you will need to create a support request to have it unblocked.

7. Where can I find help with Unix or Linux commands?

For general information on applications available on code01, please visit this FAQ: Tech Support Self Help - Assistance with installed software on Code01 (fit.edu)

Additionally, there are lots of Unix and Linux help sites on the web, try a search on Google.

8. How can I run remote graphic applications on my computer?

Graphical applications on code01.fit.edu can be run locally on your computer by running an X window server. Apple, and Linux systems with an installed GUI (Graphical User Interface), normally have this installed. However, on Windows, this is achieved through the use of an application such as Xming or MobaXterm.

Xming is a free X window server for Windows operating systems. It allows the user to run Linux graphical applications remotely on a Windows computer. For example, if you were to ssh into code01.fit.edu, through one of the applications listed above, and type gedit or eclipse while Xming is running on your local machine, a new window will popup on your local computer displaying the program. The application would still be running on code01.fit.edu, and just the User Interface window would display on your computer.

For more information please visit the following site Getting Starting With Xming

MobaXterm is a proprietary application that combines the functions of many separate applications, such as SSH and SFTP clients and X window server, into one application. There is a free version, called the 'Home Edition' that is available, with some limitations.

For more information, please see https://mobaxterm.mobatek.net/. For a comparison of the free and paid versions, please visit https://mobaxterm.mobatek.net/download.html.

Author: Curtis Robinson
Last update: 2021-02-09 00:11


Web

What is the process for getting help with a new special event web site project?

Author: Tech Support
Last update: 2020-10-27 12:22


How do I get access to edit my department web site?

All official web sites are managed through a CMS.

Access is granted for users who have department approval and have completed training.

You may use the form at http://webservices.fit.edu to submit your request and schedule training.

Author: Tech Support
Last update: 2017-08-16 12:34


Do you support website integration for social media and networking tools?

Yes! We often find that we need tools and services that are available for use outside the university. Social networking and Web 2.0 have made Facebook, MySpace, DIGG, Twitter, Google, and a myriad of other services necessary.

Web services is dedicated to providing integration to these services for the benefit of all our users of the Florida Tech web. Here are just a few examples of how we can assist you in integrating your externally hosted services with your university web presence.

Google Calendars - We can integrate your Google Calendar with your web site

Google Analytics - Content Managers can register to receive monthly Google Analytics reports

Facebook - You can also get dynamic content fed from your approved Facebook page or account.

Blogspot - Get integrated RSS feeds from your blog

Twitter

Flickr - Have images stored on Flickr? We can help you to set up a dynamic feed on your Florida Tech website

Gadgets and Widgets - We love to hear new ideas for widgets and gadgets that can enhance our web presence. Let us hear your ideas!

Author: Tech Support
Last update: 2012-09-12 21:24


Are there any fees or costs associated with web design services provided by Web Services?

No. All our standard services are provided free of charge to all university departments.

Author: Tech Support
Last update: 2012-06-18 20:08


How do I edit my faculty profile?

Faculty can request to edit and create their profile at:
https://www.fit.edu/faculty-profiles/

On the Right hand side Underneath Faculty Resources there are 2 options Requesting Editing access or Request new profile. Clicking on Editing Access will redirect you to page where you have to login using your TRACKS Username.


Once you have logged in you will be redirected to new page where in top right hand side corner you will have the ability to "Add Request".



After clicking on this please follow the instructions to complete and submit your request form.

If you click on request New Profile, it will redirect to a page where you will be required to fill out a form. Once this form is filled out with the relevant information and submitted you will be contacted after a few days on how to proceed with editing and completing your new Faculty Profile.

Training materials are available by visiting: https://it-faq.fit.edu/it_faq/content/42/381/en/what-is-terminalfour.html

Author: Tech Support
Last update: 2020-04-14 17:13


What should our department do if we cannot edit our own site for a short time due to staff changes?

Florida Tech Web Services believes that only through cooperation, communication, dedication, and a strong sense of shared purpose across the university is a consistent, high quality web presence made possible.

We are dedicated to supporting and enabling all areas of the university as we work together to achieve our objectives.

Staff Changes

All departments are required to notify Web Services of any staff turnover, extended leaves of absence or other circumstances that lead to the absence of your Content Manager.

Under such extenuating circumstances, Content Support Services may be requested and obtained - temporarily - from the Web Services editorial staff until the extenuating circumstances have been dealt with and the department can allocate a suitable replacement. Please use our online request form at http://webservices.fit.edu/ to request support.

Vacations

Content Managers are required to notify Web Services in advance of any extended leaves or planned vacations so that we can provide the needed supplemental assistance and coverage to ensure continued site quality.

Author: Tech Support
Last update: 2020-04-09 08:50


How to create a personal database?

The TRACKS account enables students to create personal database. The database can be created on the web at https://apps.fit.edu/mysqlrequest/.

These databases should be for academic or research use. Commercial use is prohibited. This section outlines the steps you will need to take to create your database and maintain it.

 

1: Create the database

  • Visit https://apps.fit.edu/mysqlrequest/ and login using your TRACKS account.
  • Click on the button which says create a database.
  • Select a new password for your database.

2: Access database via the web.

3: How to reset the password?

  • Visit https://apps.fit.edu/mysqlrequest/ and login using your TRACKS account.
  • Type in a new password which satisfies the requirements stated on the page.
  • Click "Submit" to set the password.

Author: Curtis Robinson
Last update: 2018-09-11 08:53


How to create an additional MySQL database?

The TRACKS account enables  students to create personal databases. The inital database can be created using the instructions found here.

These databases should be for academic or research use. Commercial use is prohibited. This section outlines the steps you will need to take to create additional databases after your primary one has been created using the insructions above..

 

Access database panel.

How to reset the password?

  • Using the "Request for MySql Database" page again will reset the password of your old database if you already have one (without deleting your data).
  • Visit https://apps.fit.edu/mysqlrequest. and login using your TRACKS account.
  • Type in a new password which satisfies the requirements stated on the page.
  • Click "Submit" to set the password.

Creating another database.

  1. Log into PHPMyAdmin as explained above.
  2. Click on the "Home" button in the upper left.





  3. Click on "Databases" of the central window.





  4. Under the "Create Database" section, you should see "udb_tracks" where tracks is your TRACKS username.





  5. APPEAND "_name" to the end where name is the unique name of the additional database.





  6. The final entry needs to be of the format "udb_tracks_name". The format is very important so that your user account has the correct permissions to the database.
  7. Click the "Create" button.

Author: Tech Support
Last update: 2018-09-11 10:52


What web hosting services are available?

Author: Curtis Robinson
Last update: 2020-10-27 12:18


What my.fit.edu personal website replacement options are available?

Replacement options listed by use case

Sharing files and folders with people

  1. Google Drive
    1. https://my.fit.edu for Students
    2. https://go.fit.edu for Faculty and Staff
  2. Microsoft OneDrive (https://portal.office.com)
  3. Canvas Learning Management System (https://canvas.fit.edu)

Storing personal files and folders

  1. Google Drive
    1. https://my.fit.edu for Students 
    2. https://go.fit.edu for Faculty and Staff
  2. Microsoft OneDrive (https://portal.office.com)

Public and Research web site(s)

  1. Faculty Profiles (Only for Faculty)
    1. Request Editing Access
    2. Request New Profile
  2. TerminalFour (T4) CMS Websites (Only for Faculty and Staff)
    1. Request Website by visiting https://fit.ignite.inmotionnow.com/
  3. Google Sites
    1. https://my.fit.edu for Students 
    2. https://go.fit.edu for Faculty and Staff
  4. GitHub Pages
    1. https://github.fit.edu

Team collaboration

  1. Microsoft Teams https://teams.microsoft.com
  2. SharePoint Online (Only for Staff and Faculty)
    1. https://fltech.sharepoint.com
  3. Canvas Learning Management System (https://canvas.fit.edu)

Classroom assignment materials

  1. Canvas Learning Management System (https://canvas.fit.edu)
  2. Google Drive
    1. https://my.fit.edu for Students 
    2. https://go.fit.edu for Faculty and Staff
  3. Microsoft OneDrive (https://portal.office.com)

Classroom coding assignments

  1. GitHub Classroom (https://classroom.github.com) and Travis CI (https://education.travis-ci.com)
  2. GitHub (https://github.fit.edu and https://github.com/FloridaTech)
  3. Canvas Learning Management System (https://canvas.fit.edu)

Web, programming and database servers for assignments

  1. Amazon Web Services (AWS) Educate
  2. Microsoft Azure for Students

Author: Curtis Robinson
Last update: 2020-10-22 09:24


Classrooms and Labs » Computer Labs

What/Where is OEC128?

Access denied

Author: Tech Support
Last update: 2022-10-05 12:15


Applied Computing Center

Applied Computing Center Lab

 The ACC is located on the third floor of the Evans Library. The lab consists of 70 computers running on Windows 10. There are also two printers avaiblabe on the floor.

ACC

 

Standard Software

 

Support requests can be forwarded to the Technology Support Center for processing by visiting their homepage at http://www.it.fit.edu

Author: Tech Support
Last update: 2020-04-30 13:15


Virtual Labs FAQ

  1. Click on this link to access CAD Engineering applications: CAD Engineering Apps
    1. or Click on this link to access Engineering Sciences applications: Non-CAD Engineering and Sciences Apps
    2. or Click on this link to access CSE4285 applications: Game Design Virtual Lab
  2. Log in using the same credentials you would use to log into Office 365: samplestudent@fit.edu
    1. Note: You must change the domain name to fit.edu by removing the "my" and dot in front of f-i-t.
  3. Entering your credentials takes you to the virtual computer portal. You have two options:
    1. You can double-click on the desktop icon, which takes you to a virtual Windows desktop. You will be able to access the applications from the desktop as well as use other tools. This option works best if you have multiple applications you'd like to run at the same time.
    2. You can directly open any application by double-clicking on it.
  4. Log in to the virtual system. The first time you do this will take some time, since your profile must be accessed and loaded. A circular progress bar will appear to let you know how much time is remaining in the process.
  5. Log in with TRACKS ID and Password.
  6. Once you are fully logged-in, you will be in a Virtual Windows desktop environment.
    1. You may get a pop up regarding screen resolution. For some apps, you may need to adjust your screen resolution. You can adjust your screen resolution according to your display or you can just ignore the pop up message.
  7. You will see a toolbar in the top-left corner of the screen with the following menu options:
  8. Click on the My Files icon (see step 8.1 icon 3) to connect to your OneDrive.
  9. Click: Add File Storage.
  10. You can also save your work to your U-drive. To open U-drive, click on the file explorer on the task bar at the bottom of the screen. When it opens you will see your U-drive. Click on U-drive to open and drag and drop files you would like to save.
  11. IMPORTANT: Save all files before ending your session. If you do not save your files to U-drive or OneDrive, you will lose your work after you end your session.

Author: Curtis Robinson
Last update: 2020-04-17 12:13


Classrooms and Labs » Lab Software

What is the campus MATLAB license?

MATLAB (matrix laboratory) is a numerical computing environment and fourth-generation programming language. Developed by MathWorks, MATLAB allows matrix manipulations, plotting of functions and data, implementation of algorithms, creation of user interfaces, and interfacing with programs written in other languages, including C, C++, Java, and Fortran.

 

Licensing

Florida Institute of Technology offers a Classroom License, which allows network concurrent licensing for computer systems tagged in our Information Technology controlled open computer labs, multimedia classrooms, and mutlimedia computer labs. Faculty who require the software for academic teaching purposes can request the Research License, which allows four concurrent uses at any time. Requests for the research license can be made by contacting the Technology Support Center. Students and Staff can have MATLAB installations by creating a Mathworks account. (Instructions here) Alternatively, anyone may use one of the many computer labs controlled by Lab Support Services.

Classroom Concurrent License

The Classroom license is used only in Information Technology controlled open computer labs, multimedia classrooms, and multimedia computer labs through Service Level Agreements (SLA's). The Classroom License is not permitted for research use. The license is solely intended for classroom instruction and lectures. The Classroom License offers the following toolboxes (in addition to MATLAB core):

  • SIMULINK
  • Bioinformatics_Toolbox
  • Control_Toolbox
  • Image_Toolbox
  • Neural_Network_Toolbox
  • Signal_Toolbox
  • Power_System_Blocks 
  • Simscape
  • Simulink_Control_Design
  • Statistics_Toolbox
  • Symbolic_Toolbox
  • Identification_Toolbox

Any research that is generated through this license will violate the Terms of Service (ToS) with MathWorks and Florida Tech. Patrons looking to use MATLAB for research purposes should use our SSH Server, code.fit.edu, or request the research license to be installed.

Research Conccurent License

Due to the limit of licenses for MATALB, Lab Support Services, Information Technology cannot offer to have the main Classroom License installed on any computer systems outside of the computer labs and classrooms controlled by I.T. through Service Level Agreements (SLA's).  Information Technology can offer the MATLAB Campus Research License for faculty and staff users, which offers the following toolboxes (in addition to MATLAB core):

  • SIMULINK
  • Control_Toolbox
  • Optimization_Toolbox
  • Signal_Toolbox
  • Simulink_Control_Design
  • Symbolic_Toolbox

The Campus Research license offers up to four concurrent users access to the license file at any given time. Staff and Faculty looking to acquire the MATLAB Research License must have a Florida Tech tagged computer system.

Alternatively, it is recommended that a long-term solution be drafted in which the department (of the faculty member) purchases a single-user MATLAB license Core and toolboxes. This recommendation is suggested as the research license tends to always have four simultaneous users consuming the licenses. The recommendation of purchasing your own single-user core license and toolboxes also is valid if the research license's toolboxes do not offer your specific toolbox requests.

To purchase additional toolboxes or single-installation MATLAB licenses, please contact the Lab Support Services manager Thomas Couperthwaite at tcoupert@fit.edu.

 

Maintaining of Software 

The Lab Support Services, Information Technology department is primary responsible for all licenses and software maintainance. They can be contacted through the Technology Support Center.

 

Locatation of Software

The software can be found in all Lab Support Services, Information Technology supported multimedia classrooms, open-computer labs, and instructor workstations. For a complete list of these specific locations, please click here: Computing Labs


Support requests can be forwarded to the Technology Support Center for processing by visiting their hompage at http://www.it.fit.edu.


Author: Tech Support
Last update: 2020-04-17 12:26


What is PTC Creo?

PTC Creo is the new name for the Computer Aided Design (CAD for short) software ProENGINEER. It is used to model and design mechanical parts in a 3D graphical user interface. It is the primary CAD software used by the University for Engineering courses.

 

Licensing 

Florida Institute of Technology offers a network concurrent licensing for computer systems tagged with FIT Property stickers. Faculty and Staff who require the software for academic teaching purposes can request the software installation by contacting the Technology Support Center. Students are not permitted to have Creo installations, they may use one of the many computer labs controlled by Lab Support Services.

 A seperate student version does however exist and is provided directly by PTC. This is available for free on the discretion of PTC once the form linked below has been filled out. Florida Institute of Technology has no control over the availablity of this version.

If you wish to download this free student version of PTC Creo, please click Here.

Available Toolboxes and Seats

To request additional toolboxes or an increase to the number of seats per toolbox, please contact the Technology Support Center. Seats are the amount of users that can checkout a specific license component at a given time. As each toolbox is checked out, a seat is consumed until the user exits out of the toolbox or software to free their seat. These however are subject to change and are dependant on the University's current contract with PTC.

For more information regarding these licences please contact Lab Support Services at:
Email: labsupport@fit.edu
Number: 321-674-7284 Option 1

 

  • University Plus Site License [500 seats]
  • Educational-Commercial Convert License [20 seats]
  • Pro/MECHANICA Fatigue Advisor UI Module [500 seats]
  • Pro/MECHANICA Fatigue Advisor Engine Mod [500 seats]
  • Pro/MECHANICA Advanced UI [500 seats]
  • Pro/MECHANICA Advanced ENG [500 seats]
  • Pro/MECHANICA CUSTOM LOADS [500 seats]
  • Pro/MECHANICA Fatigue Advisor UI Module [500 seats]
  • Pro/MECHANICA Fatigue Advisor Engine Mod [500 seats]
  • Pro/MECHANICA Advanced UI [500 seats]
  • Pro/MECHANICA Advanced ENG [500 seats]
  • Pro/MECHANICA CUSTOM LOADS [500 seats]
  • Pro/INTRALINK Multi Site [500 seats]
  • Pro/MECHANICA Basic ENG [500 seats]
  • Pro/MECHANICA Basic UI [500 seats]
  • Creo Schematics [500 seats]
  • Vericut [500 seats] 

 

Maintaining of Software 

The Lab Support Services, Information Technology department is primary responsible for all licenses and software maintainance. They can be contacted through the Technology Support Center.

 

Locatation of Software

The software can be found in all Lab Support Services, Information Technology supported multimedia classrooms, open-computer labs, and instructor workstations. For a complete list of these specific locations, please click here: Computing Labs


Support requests can be forwarded to the Technology Support Center for processing by visiting their hompage at http://www.it.fit.edu


Author: Tech Support
Last update: 2020-04-17 01:22


What is ANSYS?

ANSYS is a Computer Aided Design (CAD for short) software for modeling and testing engineering designs in a virtual instance. This software allows across a user's design through user defined specific presets (Stress, Time, Temperature, ect..). for the user to view stresses, strains, heat flow and many other options.

 

Licensing

Florida Institute of Technology offers a network concurrent licensing for computer systems tagged with FIT Property stickers. Faculty and Staff who require the software for academic teaching purposes can request the software installation by contacting the Technology Support Center. Students are not permitted to have ANSYS installations, they may use one of the many computer labs controlled by Lab Support Services.

 

Available Toolboxes and Seats

To request additional toolboxes or an increase to the number of seats per toolbox, please contact the Technology Support Center (When contacting please press Option 1 to contact Lab Support Services as they manage the license directly and will be able to provide information regarding the available Toolboxes).

Seats are the amount of users that can checkout a specific license component at a given time. As each toolbox is checked out, a seat is consumed until the user exits out of the toolbox or software to free their seat.

 

Maintaining of Software 

The Lab Support Services, Information Technology department is primary responsible for all licenses and software maintainance. They can be contacted through the Technology Support Center.

 

Locatation of Software

The software can be found in all Lab Support Services, Information Technology supported multimedia classrooms, open-computer labs, and instructor workstations. For a complete list of these specific locations, please click here: Computing Labs


Support requests can be forwarded to the Technology Support Center for processing by visiting their hompage at http://www.it.fit.edu.


 

Author: Tech Support
Last update: 2020-04-17 01:23


What is Fluent?

Fluent is a fluid dynamics branch of ANSYS software (a CAD/Simulation software) that allows the user to model flow, turbulence, and heat transfer. For example, creating a model of the airflow over an aircraft wing. This is used mostly by Mechanical/Aerospace/Ocean Engineers.

 

Licensing 

Florida Institute of Technology offers a network concurrent licensing for computer systems tagged with FIT Property stickers. Faculty and Staff who require the software for academic teaching purposes can request the software installation by contacting the Technology Support Center. Students are not permitted to have ANSYS installations, they may use one of the many computer labs controlled by Lab Support Services.

 

Available Toolboxes and Seats

To request additional toolboxes or an increase to the number of seats per toolbox, please contact the Technology Support Center (When contacting please press Option 1 to contact Lab Support Services as they manage the license directly and will be able to provide information regarding the available Toolboxes).

Seats are the amount of users that can checkout a specific license component at a given time. As each toolbox is checked out, a seat is consumed until the user exits out of the toolbox or software to free their seat. 

 

Olin.fit.edu Availibity

This software is availible through secure shell and the 

server through the command "fluent" in the user prompt. More information about connecting to Olin.fit.edu server can be made through the Technology Support Center.

 

Maintaining of Software 

The Lab Support Services, Information Technology department is primary responsible for all licenses and software maintainance. They can be contacted through the Technology Support Center.

 

Locatation of Software

The software can be found in all Lab Support Services, Information Technology supported multimedia classrooms, open-computer labs, and instructor workstations. For a complete list of these specific locations, please click here: Computing Labs. Any compuater that has Ansys installed on it will come with Fluent installed on it as well as it is part of the standard installation package.

 

Support requests can be forwarded to the Technology Support Center for processing by visiting their hompage at http://www.it.fit.edu.


 

Author: Tech Support
Last update: 2020-04-17 01:23


What is Polymath?

Polymath is a mathmatical computation software that allows the user to solve problems using numerical analyses. It can provide the solutions to the problems graphically for ease of use and understanding. This program can also be used in partner with Microsoft Excel to solve problems. 

 

Licensing 

Florida Institute of Technology offers a network concurrent licensing for computer systems tagged with FIT Property stickers. Faculty and Staff who require the software for academic teaching purposes can request the software installation by contacting the Technology Support Center. Students are not permitted to have Polymath installations, they may use one of the many computer labs controlled by Lab Support Services.

 

Available Toolboxes and Seats

To request additional toolboxes or an increase to the number of seats per toolbox, please contact the Technology Support Center. Seats are the amount of users that can checkout a specific license component at a given time. As each toolbox is checked out, a seat is consumed until the user exits out of the toolbox or software to free their seat. 

 

 

 

Support requests can be forwarded to the Technology Support Center for processing by visiting their hompage at http://www.it.fit.edu

Author: Tech Support
Last update: 2020-04-17 01:23


What is Alice?

Access denied

Author: Tech Support
Last update: 2022-10-03 14:19


What is ArcGIS?

esri symbol

ArcGIS is a mapping software published by the ESRI company. This software allows the user to create maps for analysis of data, workforce routes, weather awareness and many other functions requiring mapping software. 

 

Licensing 

Florida Institute of Technology offers a network concurrent licensing for computer systems tagged with FIT Property stickers. Faculty and Staff who require the software for academic teaching purposes can request the software installation by contacting the Technology Support Center. Students are not permitted to have ArcGIS installations, they may use one of the many computer labs controlled by Lab Support Services.

 

Available Toolboxes and Seats

To request additional toolboxes or an increase to the number of seats, please contact the Technology Support Center. Seats are the amount of users that can checkout a specific license component at a given time. As each toolbox is checked out, a seat is consumed until the user exits out of the toolbox or software to free their seat. 

 

Maintaining of Software 

The Lab Support Services, Information Technology department is primary responsible for all licenses and software maintainance. They can be contacted through the Technology Support Center.

 

Locatation of Software

The software can be found in all Lab Support Services, Information Technology supported multimedia classrooms, open-computer labs, and instructor workstations. For a complete list of these specific locations, please click here: Computing Labs


Support requests can be forwarded to the Technology Support Center for processing by visiting their hompage at http://www.it.fit.edu


Author: Tech Support
Last update: 2020-04-17 12:36


IBM SPSS Statistics

SPSS Logo

IBM SPSS Statistics is an integrated family of products that addresses the entire analytical process, from planning to data collection to analysis, reporting and deployment. With more than a dozen fully integrated modules to choose from, you can find the specialized capabilities you need to increase revenue, outperform competitors, conduct research and make better decisions.

 

Licensing

Florida Institute of Technology offers a IBM SPSS Statistics Standard Campus Edition Campus Value Unit, which allows network concurrent licensing for computer systems tagged in our Information Technology controlled open computer labs, multimedia classrooms, and mutlimedia computer labs. Faculty and staff who require the software can make such requests by contacting the Technology Support Center. Students are not permitted to have MATLAB installations. Such patrons may use one of the many computer labs controlled by Lab Support Services.

The Psychology Department offers their staff and faculty an external work-at-home installations of SPSS licenses. This specific licensing model allows their employees to use the software on non-FIT tagged computer systems. To purchase additional extensions licenses, such as AMOS, or work-at-home licenses for your department, please contact the Lab Support Services manager Thomas Couperthwaite at tcoupert@fit.edu.

 

IBM SPSS Statistics Standard Campus Edition Campus Value Unit includes the following capabilities:

  • Linear models offer a variety of regression and advanced statistical procedures designed to fit the inherent characteristics of data describing complex relationships.
  • Nonlinear models provide the ability to apply more sophisticated models to data.
  • Simulation capabilities help analysts automatically model many possible outcomes when inputs are uncertain, improving risk analysis and decision making.
  • Customized tables enable users to easily understand their data and quickly summarize results in different styles for different audiences.
  • Data preparation streamlines the data preparation stage of the analytical process.
  • Data validity and missing values increase the chance of receiving statistically significant results.
  • Categorical and numeric data can be used to predict outcomes and reveal relationships graphically.
  • Decision trees make it easier to identify groups, discover relationships between groups and predict future events.
  • Forecasting features enable you to analyze historical data and predict trends faster.
  • Structural equation modeling tools let you build structural equation models with more accuracy than standard multivariate statistics models using intuitive drag-and-drop functionality.
  • Bootstrapping makes it simple to test the stability and reliability of models so that they produce accurate, reliable results.
  • Advanced sampling assessment and testing helps make more statistically valid inferences by incorporating the sample design into survey analysis.
  • Direct marketing and product decision-making tools help marketers identify the right customers easily and improve campaign results.
  • High-end charts and graphs make it easy to create and share compelling visualizations that better communicate analytic results.

 

Maintaining of Software 

The Lab Support Services, Information Technology department is primary responsible for all licenses and software maintainance. They can be contacted through the Technology Support Center.

 

Locatation of Software

The software can be found in all Lab Support Services, Information Technology supported multimedia classrooms, open-computer labs, and instructor workstations. For a complete list of these specific locations, please click here: Computing Labs


Support requests can be forwarded to the Technology Support Center for processing by visiting their hompage at http://www.it.fit.edu.


Author: Tech Support
Last update: 2020-04-17 01:23


Ricardo WAVE

Access denied

Author: Tech Support
Last update: 2022-10-03 01:40


Workshops & Training

How do I log on and use the Classroom Instructor Workstation?

Our multimedia classrooms feature special Instructor Workstations (IWS). By default Staff and Faculty are able to log into these systems while anyone else will need to request access.While it is recommended to attend a short (30 minute) workshop on Multimedia classrooms, it is not required. Those who need to request access are, however, required to do this step.

Overview
Many classrooms are outfitted with multimedia presentation equipment that allows instructors to deliver media-rich course content and record presentations as well. This seminar ensures optimal use instructional equipment for lecture delivery. Seminar participants receive a combination to the instructors™ workstation equipment drawer.

Specific Objectives
This seminar exposes instructors to new methods of delivering course content as well as introductory use of content capture (encapsulation) tools. Specific instruction is provided to:

  • Encourage the use of technology in the classroom experience to improve student understanding and retention of course content
  • Demonstrate the operation of the touchpanel, instructor™s station, projector, document camera, Sympodium/Smartboard, wireless microphone, wireless mouse, personal laptop and media player connections
  • Provide instructors with technical support information and further training opportunities

Prerequisites

  • Experience in the use of Microsoft Windows 10 operating system
  • A university TRACKS account (can be requested through the Technology Support Center at https://it.fit.edu/accounts/tracks-account-request/ - If you are unable to login with your TRACKS account please click Here.

Use this following link for more information:https://it.fit.edu/training/instructor-workstation-training/

Author: Tech Support
Last update: 2022-09-22 11:40


How do I access my courses online?

The way in which you access your courses online depends on what program of study you are enrolled in. See below to confirm which Learning Management System (LMS) is the one you should use.

Canvas

The Canvas LMS can be accessed by going to either canvas.fit.edu or by going to fit.instructure.com with your TRACKS username and password. Please note, this is NOT your Florida Institute of Technology Email as this will NOT be accepted and instead will give an error Invalid Credentials when attempting to sign in.

Canvas is used by the students in the following programs of study:

  • Main Campus - Melbourne Undergraduate
  • Main Campus - Melbourne Graduate
  • Continuing Education (Applied Behavioral Analysis/Professional Development Program)
  • Extended Studies
  • Flight
  • Virtual Graduate

Florida Tech Online (Bisk)

Florida Tech Online has a proprietary LMS which only Bisk (UA) students can use. Bisk students can go to https://bisk-edu-community.force.com/lmpfit/s/landing-page and sign in with either their Bisk username and password or their TRACKS username and password.

If you are having issues accessing Canvas with your TRACKS username it is most likely due to an incorrect Username or Password. Please click Here and follow the appropriate steps.

Author: Tech Support
Last update: 2022-09-22 01:02


Research Computing » Blueshark Cluster

What is the Blueshark Cluster?

The Blueshark Cluster is comprised of IBM iDataplex Systems with

  • 50 compute nodes
  • 13 big memory nodes
  • 11 GPU nodes
  • 1 head node

totalling 1720 cores and 4,397 GB of RAM. It was funded by the National Science Foundation (NSF) through the Major Research Intrumentation Grant.

The configuration of each of the 50 compute nodes is:

  • IBM System x iDataPlex dx360 M3
  • 2 x Hexa-Core Intel Xeon X5650 @ 2.67GHz CPUs
  • 24GB of RAM
  • 250GB SATA HDD
  • 1 GbE Ethernet Interconnect

The head node configuration is:

  • IBM System x iDataPlex dx360 M3
  • 2 x 4 Core Intel Xeon X5550 @ 2.67GHz
  • 24GB of RAM
  • LSI MegaRAID SAS Controller
  • Storage Expansion Unit
  • 8 x 1 TB 7200RPM SAS Hot-Swap HDD
  • 10 GbE link to compute nodes via Chelsio T310 10GbE Adapter
  • Redundant Hot-swap Power Supplies

There are 11 GPU compute nodes with this configuration:

  • Dell PowerEdge C4130
  • 2 x 10 core Intel Xeon E5-2650 @ 2.30GHz
  • 131GB of RAM
  • 1TB SATA HDD
  • 4 x Nvidia Tesla K40m
  • 1 Gb Ethernet Interconnect
  • Mellanox InfiniBand Interconnect

The 13 big memory compute nodes are configuration:

  • SuperMicro 1u Servers
  • 2 x 10 core Intel Xeon E5-2650 @ 2.30GHz
  • 131GB of RAM
  • 120GB SATA HDD
  • 1 Gb Ethernet Interconnect

The storage node configuration:

  • Dell PowerEdge R630
  • Dell PowerVault MD3060
  • 60 x 4TB HDD
  • 240TB raw capacity

Other hardware resources:

  • 2 x BNT 48port 1GbE switches with dual 10GbE

The HPC software environment is implemented in CentOS 7 Linux.

Software Installed:

  • ATLAS - Automatically Tuned Linear Algebra Software
  • BLAS - Basic Linear Algebra Subprograms
  • Boost C++
  • CUDA - Nvidia CUDA Programming
  • DMTCP - Distributed MultiThreaded CheckPointing
  • Environmental Modeling System - http://strc.comet.ucar.edu/
  • Fluent
  • Gaussian - http://www.gaussian.com
  • GNU Compilers - C/C++/Fortran
  • Java
  • LAPACK - Linear Algebra Package
  • MPI - Message Passing Interface - MPICH and OpenMPI
  • NetCDF - Network Common Data Form
  • Octave - GNU Octave
  • Paraview - Data Analysis and Visualization
  • PETSc - Portable, Extensible Toolkit for
    Scientific Computation
  • Portland Group Compiler - C/C++/Fortran/MPICH
  • Python
  • SAGE Math - http://www.sagemath.org

Author: Tech Support
Last update: 2020-04-10 01:00


How to request access to the Blueshark Cluster

Faculty can request access to the Blueshark cluster by entering a call ticket at https://support.fit.edu/tsc/.

For an entire course to get access, the course instructor has to request access and provide all the TRACKS accounts needing access by entering a call ticket at https://support.fit.edu/tsc/.

For a guest, visitor, or student to get access, they must have a faculty sponser to get access to the cluster. The sponsoring professor should enter a call ticket requesting access for the respective individual.

Author: Tech Support
Last update: 1969-12-31 19:00


What software and libraries are available on Blueshark?

The cluster environment is implemented on CentOS 7 Linux.

The following compiler suites, libraries, and software are installed and can be updated by request. Some are OS-level packages while others use the environment module system (See this FAQ for more information on using environment modules). Additional packages can be added upon request and after a review for suitability. This list is subject to change as software is added or updated. NOTE: Users cannot install system-level packages.

  • ANSYS
  • ATLAS
  • Berkley Lab Checkpoint Restart (BLCR)
  • Apache Cassandra
    • 2.1.5
    • 2.1.9 (stable)
    • 2.2.1 (latest)
  • Cuda Development Kit 
  • Environmental Modelling System (EMS) 
  • Fluent
  • Gaussian
  • GCC by GNU
    • 5.1.0
    • 5.2.0
  • HDF5
  • Java Development Kit
    • 1.7.0_u79
    • 1.8.0_u60
  • LAPACK
  • MPICH
    • 3.1.3
    • 3.1.4
  • NETCDF
  • OPENMPI
  • Portland Group Compiler (PGI) For C/C++/FORTRAN/MPICH
  • PYTHON
    • 2.7.10
    • 3.4.3
  • SAGE Math

 

Author: Tech Support
Last update: 2021-03-08 09:57


How To Run Code On Blueshark

NOTE 1: This FAQ is about using the scheduling manager to submit jobs to blueshark nodes. For information on using installed packages on blueshark, please see this FAQ for more information on using environment modules.

NOTE 2: To access the blueshark HPC cluster, you must have an SSH client and use it to connect to blueshark.fit.edu. Authentication is performed using your TRACKS username and password. Please be aware that your TRACKS username is not your email address. It is only the part before the '@' symbol. Please see this SSH FAQ for more information on using SSH.

NOTE 3: All code of processes must be run on a compute node using the SLURM scheduler. Blueshark is a shared resource; therefore, if a user runs code on the login node, i.e., blueshark.fit.edu itself, it will cause login and performance issues for others. Users who run code or processes on the login node will have their code terminated, and continued disregard will result in the user being blocked from using blueshark.

Introduction

To run a job on blueshark, you must submit it through blueshark's scheduler, SLURM. This differs from how you'd normally run a command, as you need to prepare a submission script and optionally make your program MPI capable.

Blueshark Resource Management

Blueshark uses SLURM (Simple Linux Utility for Resource Management) to manage available resources and to distribute jobs to free nodes. Slurm also provides a queuing system; if not enough resources are available, it will hold your job until it can run it. 

SLURM Example Submission Script

In order to submit a job to SLURM, a job submission script must be created. An example submission script is provided below.

#!/bin/bash

#SBATCH --job-name TestJob
#SBATCH --nodes 2 #SBATCH --ntasks 2 #SBATCH --mem=50MB #SBATCH --time=00:15:00
#SBATCH --partition=short #SBATCH --error=testjob.%J.err #SBATCH --output=testjob.%J.out module load mpich echo "Starting at date" echo "Running on hosts: $SLURM_NODELIST" echo "Running on $SLURM_NNODES nodes." echo "Running on $SLURM_NPROCS processors." echo "Current working directory is pwd"

 

The only options you absolutely need are:

  • --job-name   — a unique name for your job. This can be set to anything.
  • --nodes      — the number of nodes to request.
  • --ntasks     — the number of tasks in total across all nodes. Note that this differs from torque's PPN, which assigns this number of tasks to every node.
  • --mem        — amount of memory to request on each node. This is a hard limit and you will run into out-of-memory errors if you fail to provide the correct amount.
  • --partition  — the partition for your job. Valid partitions can be found by using sinfo.

If you need MPICH to run your jobs, set it to load at login using:

module initadd mpich

or by placing

module load mpich

in your submission script like above. Many more options are available for Slurm's submission scripts, and more information can be found here.

Submitting a Job

Like Torque, SLURE has its own set of commands for job management. To submit your submission script, use 

sbatch script.sh

Some other commands you may want to use are listed below.

  • squeue      — similar to showq for torque; lists the jobs that are currently running for everyone.
  • sinfo       — show node status.
  • scancel     — cancel a currently running job. 
  • sstat       — show statistics for a job.

For a more in-depth look into Slurm and its respective commands, check out their quick start guide.

 

Partitions

SLURM's partitions are very similar to Torque's queue system. Jobs that only need a short amount of time to run, but a large number of processors, will have their jobs categorized differently than jobs that may need to run for days and require fewer processors. In addition, partitions can be used to group together nodes that have general hardware that others don't (ex, GPU partition has GPUs in its nodes). Currently, these partitions exist:

Partition Name Max Compute Time Max Nodes Allowed Groups
short
45 minutes N/A

blueshark users

med
4 hours N/A

blueshark users

long
7 days N/A

blueshark users

eternity
infinite 20 blueshark users
class
10 minutes 6 Parallel Programming class
gpu
infinite 10 blueshark GPU users

 

To set a partition, use:

#SBATCH --partition=[partition]

in your submission script, or specify it on the command line using --partition.

 

Running GPU Jobs

Running GPU jobs is very similar to running regular jobs. An extra parameter has to be passed (--gres) and the partition must be set to gpu.

#SBATCH --partition=gpu

will set your partition.

#SBATCH --gres=gpu:[#] 

will set the number of GPUs you want per node. Note that this differs from ntask, specified earlier. --gres will request n number of GPUs from each node. Thus, if you request 4 nodes with --gres=gpu:2, you will have [4 nodes] * [2 GPU/node] = 8 GPUs in total. This option will not exceed 4, as we only have 4 GPUs per node.

GPUs can also be selected based on whether or not they support GPUDirect technology. Each GPU node has 2 standard GPUs and 2 GPUDirect enabled GPUs. To select between the two, you can use: 

#SBATCH --gres=gpu:[type]:[#] 

where [type] is either gpudirect or standard.

 

Optimizing your Submission Script

SLURM will attempt to run your job wherever it can place it, however, this is hugely dependent on how your submission script specifies its resources. Thus, if you can reduce your submission script requirements, your job has a much higher chance of being scheduled faster.

Memory Requirements

--mem is most often used to specify the amount of memory your job will take per node. However, this is largely dependent on how many tasks you can fit in a node or the number of nodes you'll require. If you don't specify the number of nodes you need, slurm won't balance out the tasks, often leading to out-of-memory errors on nodes where more jobs were placed than expected. Another issue arises when the cluster is under heavy use. Small pockets of resources are scattered through the cluster, and won't be easy to acquire when your job needs a fixed amount of memory per node. 

To prevent this, we can use --mem-per-cpu instead. If each task only requires a certain amount of memory, you can specify this amount instead. This way, the scheduler can better allocate resources -- if tasks require more memory than what's available on a node, they'll be split, and if there are pockets of resources a single task can fit in, it will allocate that spot.

 

Common Errors and Solutions

slurmstepd: error: Exceeded job memory limit at some point.

The job you ran tried using more memory than what was defined in your submission script. As a result, slurm automatically killed your job. A simple fix is to increase the amount of memory dedicated to your job, using --mem at the command line or "#SBATCH --mem" in your submission script.

error: Batch job submission failed: Requested time limit is invalid (missing or exceeds some limit)

You attempted to submit a job to a partition that didn't support your --time option. The solution is to move your job to a partition with a longer execution time (med, long, etc.). By default, jobs are sent to the short queue, which only permits at most 45 minutes. Specify a partition in your submission script, or reduce your --time option.

SSH: Access denied: user [username] (uid=[uid]) has no active jobs.

This error comes up when you attempt to ssh into a node that you're not currently running a job on. Under normal circumstances, you should not run jobs directly on the nodes as this can confuse the scheduler and prevent other users from submitting jobs. If you're unable to use the scheduler to submit your job, and you absolutely need to ssh in (for example, X11 forwarding), see this section of SLURM's FAQ.

SFTP: Received message too long [random number]

This error comes up when you attempt to use SFTP and you have a message printed via a *profile config in your directory (.bash_profile, etc.) To correct the issue, remove the printing message and try again.

sbatch: error: Batch script contains DOS[MAC] line breaks (\r\n)
sbatch: error: instead of expected UNIX line breaks (\n).

Sometimes, if you download a SLURM submission script to a Windows or Mac computer and re-upload to Blueshark, you may get this error when attempting to submit the script using sbatch. The solution is to run "dos2unix" on the file.

Author: Tech Support
Last update: 1969-12-31 19:00


Research Computing » Code01

How to use SSH and SFTP

1. Introduction

NOTE: All usernames are case sensitive and must be in a lower case format.

This article gives instructions on how to remotely access computer resources at Florida Tech, such as code01.fit.edu, using SSH and SFTP.

For general information on applications available on code01.fit.edu, please visit this FAQ: Tech Support Self Help - Assistance with installed software on Code01 (fit.edu)

SSH, which stands for Secure SHell, allows remote users to access servers over an encrypted communication session. SFTP is a Secure File Transfer Protocol and allows files to be downloaded from and uploaded to remote servers. SSH is the secure method to access files and run remote sessions. SSH encrypts all information between the client and the server. Additional information about SSH can be found by visiting: http://kb.iu.edu/data/aelc.html.

In addition to applications available on code01.fit.edu via SSH, your UDrive is accessible using an SFTP client application. Files saved in your home directory will be immediately available on the "U:" drive on the Microsoft Windows computers and vice versa. The "U:" drive and your home directory are the same folder.

2. What do I need to access SSH or SFTP on code01.fit.edu or another server?

Apple, Linux, and newer versions of Windows 10 have an SSH/SFTP application built-in and they are accessible by the terminal/command prompt.

For older Windows operating systems, or if you wish to use an application with a GUI, an SSH/SFTP application needs to be installed:

3. How to SSH into code01.fit.edu with Putty SSH Client on Windows?

  1. Download and install the Putty SSH Client
  2. Open the Putty SSH Client
  3. Enter these connection settings:
    1. Host Name: code01.fit.edu
    2. Port: 22
    3. Connection Type: SSH
  4. Click Open to start the SSH session.
  5. If this is your first time connecting to the server from this computer, accept the connection by clicking Yes.
  6. Once the SSH Connection is open, you should see a terminal prompt asking for your username:
    1. login as:
  7. Type your Tracks username in lower-case letters and press enter.
  8. Next, enter your password. Please note that you will NOT see your cursor moving, or any characters typed (such as ******) when typing your password. This is a standard PuTTY security feature. Press enter.
    1. Using keyboard-interactive authentication.
    2. Password:
  9. You are now logged into code01.fit.edu with SSH.

Reference: https://mediatemple.net/community/products/dv/204404604/using-ssh-in-putty-(windows)

4. How to SFTP into code01.fit.edu server with FileZilla SFTP Client?

  1. Download and install FileZilla Client.
  2. Open FileZilla Client.
  3. Click on the Site Manager button.
  4. Click on the "New Site" button.
  5. Type a name for the connection.
  6. Enter the following connection information via SFTP
    1. Host: code01.fit.edu
    2. Port: 22
    3. Protocol: SFTP - SSH File Transfer Protocol
    4. Login Type: Normal
    5. User: Enter your Tracks username using lower case letters
    6. Password: Enter your Tracks password
  7. Click on the "Connect" button to connect to code01.fit.edu over SFTP.

Reference: https://support.ftptoday.com/hc/en-us/articles/226905168-How-to-connect-with-SFTP-using-Filezilla

5. How do I use an Apple, Linux, or Windows command line SSH client?

  1. Open a terminal or command prompt, type "ssh code01.fit.edu".
  2. If this is your first time connecting to the server from this computer, accept the connection by typing Yes and press enter.
  3. Once the SSH Connection is open, you should see a terminal prompt asking for your username:
    1. login as:
  4. Type your Tracks username in lower case letters and press the ENTER or RETURN key.
  5. Next, enter your password. Please note that you will NOT see your cursor moving, or any characters typed—such as ******—when typing your password. Press enter.
    1. Using keyboard-interactive authentication.
    2. Password:
  6. You are now logged into code01.fit.edu with SSH.

6. What are some common problems, and who do I ask for help?

Enter a support request at https://myfootprints.fit.edu.  You can fill out a support request with any questions you may have. 

Below are the two most common issues encountered when attempting to connect to code01.fit.edu:

  • Using an upper case letter in the username. Usernames are case sensitive on Unix and Linux systems, such as code01. Therefore, there is a difference between 'johndoe1234' and 'JohnDoe1234', with the latter not being a valid username. Entering an invalid username too many times will cause your IP to be blocked, as described in the next issue.
  • Entering a bad username and/or password too many times. After 10 failed login attempts (for any reason), if you are connecting from an off-campus computer, your public IP will be blocked. If this happens, you will need to create a support request to have it unblocked.

7. Where can I find help with Unix or Linux commands?

For general information on applications available on code01, please visit this FAQ: Tech Support Self Help - Assistance with installed software on Code01 (fit.edu)

Additionally, there are lots of Unix and Linux help sites on the web, try a search on Google.

8. How can I run remote graphic applications on my computer?

Graphical applications on code01.fit.edu can be run locally on your computer by running an X window server. Apple, and Linux systems with an installed GUI (Graphical User Interface), normally have this installed. However, on Windows, this is achieved through the use of an application such as Xming or MobaXterm.

Xming is a free X window server for Windows operating systems. It allows the user to run Linux graphical applications remotely on a Windows computer. For example, if you were to ssh into code01.fit.edu, through one of the applications listed above, and type gedit or eclipse while Xming is running on your local machine, a new window will popup on your local computer displaying the program. The application would still be running on code01.fit.edu, and just the User Interface window would display on your computer.

For more information please visit the following site Getting Starting With Xming

MobaXterm is a proprietary application that combines the functions of many separate applications, such as SSH and SFTP clients and X window server, into one application. There is a free version, called the 'Home Edition' that is available, with some limitations.

For more information, please see https://mobaxterm.mobatek.net/. For a comparison of the free and paid versions, please visit https://mobaxterm.mobatek.net/download.html.

Author: Curtis Robinson
Last update: 2021-02-09 00:11


Assistance with installed software on Code01 and Blueshark HPC

If you need information on connecting to code01.fit.edu or blueshark.fit.edu using SSH, please visit this FAQ: Tech Support Self Help - How to use SSH and SFTP (fit.edu).

NOTE: Access to the blueshark.fit.edu HPC is restricted to authorized users. To request access, please visit this FAQ: Tech Support Self Help - How to request access to the Blueshark Cluster? (fit.edu).

Package help

Most software has a man(ual) page associated with it. Type man <package name> at the shell prompt.

Environment Modules

Environment Modules is a software environment management system which allows multiple versions of packages to be available to users.

Common commands

  • module avail - to list available modules. Modules with (default) will be loaded if a version is not specified.
  • module load <module name> - to load a module.
  • module help <module name> - to view module specific help.
  • module unload <module name> - to unload a module.
  • module list - to list loaded modules.
  • module --help | -H - display module command help.

Examples - Using Python and Pip with Environment Modules

Python

Several versions of Python are available using Environment Modules, in addition to the default package versions. You can determine what version is available by appending the --version switch to your python command.

NOTE: By default the command "python" runs the Python 2.x interpreter and the command "python3" runs the Python 3.x interpreter.

Python example:

  • List current modules.
    ~ $ module list
    
    No Modulefiles Currently Loaded.
  • Show current Python and Python3 versions. Since no Python modules are loaded, they are the OS provided versions.
     ~ $ python --version
    
     Python 2.7.5
    
     ~ $
    
     ~ $ python3 --version
    
     Python 3.4.5 
  • List available Python modules. Default module is indicated with (default).
     ~ $ module avail python
    
     ------------------------- /opt/software/modules/ --------------------------
    
     python/2.7.9 python/3.4.2 python/3.5.1(default) 
  • Load default Python module.
     ~ $ module load python
  • Show Python and Python3 versions. Since only the Python 3.5.1 module was loaded, it was the only version that changed.
     ~ $ python --version
    
     Python 2.7.5
    
     ~ $
    
     ~ $ python3 --version
    
     Python 3.5.1 
  • Unload Python module.
     ~ $ module unload python

Pip and Virtualenv

Pip can also be used with python to install python packages. Virtualenv is available to isolate your packages.

As with Python, pip has different commands for different versions:

  • pip, pip2, and pip2.7 - to install OS maintained Python 2.7 pip packages, or a Python 2.7.x module if loaded.
  • pip3 - to install OS maintained Python 3.4 pip packages.
  • pip3.4 - to install OS maintained Python 3.4 pip packages, or a Python 3.4 version python module is loaded.
  • pip3.5 - to install Python 3.5 pip packages, if a Python 3.5.x module has been loaded.

Pip examples

  • List current modules.
     ~ $ module list
    
     No Modulefiles Currently Loaded. 
  • Display pip3 and pip3.4 versions. With no Python modules loaded, they use the OS provided version.
     ~ $ pip3 --version
    
     pip 9.0.1 from /usr/lib/python3.4/site-packages (python 3.4)
    
     ~ $
    
     ~ $ pip3.4 --version
    
     pip 9.0.1 from /usr/lib/python3.4/site-packages (python 3.4) 
  • Load Python 3.4.2 specific module.
     ~ $ module load python/3.4.2
  • Display pip3 and pip3.4 versions. Now they show the version from the loaded Python 3.4.2 module.
     ~ $ pip3 --version
    
     pip 9.0.1 from /opt/software/python/python-3.4.2/lib/python3.4/site-packages (python 3.4)
    
     ~ $
    
     ~ $ pip3.4 --version
    
     pip 9.0.1 from /opt/software/python/python-3.4.2/lib/python3.4/site-packages (python 3.4)
  • Display the pip3.5 version. Since a Python 3.5 module is not loaded, the command fails.
     ~ $ pip3.5 --version
    
     -bash: pip3.5: command not found 
  • Unload Python 3.4.2
     ~ $ module unload python/3.4.2
  • Load the default python module, which currently is Python 3.5.1.
     ~ $ module load python
  • Display the pip3 and pip3.5 versions. Now they show the version from the loaded 3.5.1 Python module.
     ~ $ pip3 --version
    
     pip 9.0.1 from /opt/software/python/python-3.5.1/lib/python3.5/site-packages (python 3.5)
    
     ~ $
    
     ~ $ pip3.5 --version
    
     pip 9.0.1 from /opt/software/python/python-3.5.1/lib/python3.5/site-packages (python 3.5) 

Installing a pip module into your userspace

NOTE: Be sure to specify the version of Pip you want to use.

 ~ $ pip3.5 install --user <pip_module>

 Collecting <pip_module>

   Downloading <pip_module>.whl (43.1MB)

     100% |████████████████████████████████| 43.1MB 12kB/s 

For more information, please see the official web page for Environment Modules or Wikipedia article.

Author: James Cicak
Last update: 1969-12-31 19:00


Web » TerminalFour (T4)

What is TerminalFour?

Introduction

TerminalFour (T4) is a digital marketing & web content management platform for Higher Education.  The content management platform handles the university web sites and pages.  It is maintained by the Web Services and Information Technology departments.

Get Started

Contact Web Services to be granted permissions to edit your site.

Supported Features

Training Materials

To enroll to T4 Training course: https://fit.instructure.com/enroll/3LMYHA

After enrolling, you can go directly to the T4 Training course: https://fit.instructure.com/courses/513702

Author: Curtis Robinson
Last update: 2018-03-30 01:24


What is the Publish Schedule for TerminalFour (T4) web pages?

TerminalFour publishes web pages every 4 hours.  The publish times occur at 2:00 am, 6:00 am, 10:00 am, 2:00 pm, 6:00 pm and 10:00 pm.

Author: Curtis Robinson
Last update: 2018-10-18 01:12


Telecom

How do I check my voicemail from off campus?

Checking Voicemail Remotely

The Jabber Application provides easy access to voicemail and other FL Tech Phone services. Information about the jabber application can be found in the FAQ "How do I use Jabber".

 

You can also access voicemail using any of the following links:

Server 1: https://unitycnx01.fit.edu/inbox

Server 2: https://unitycnx02.fit.edu/inbox

 

Login using your TRACKS username and password.

 

Once logged in, your voicemail will appear as a list: 

 

Messages can be played via computers speakers or by having the system call a specified phone number. This is set at the bottom right of the screen. By selecting computer or phone. If selecting phone, the phone number needs to be entered in the field to the left of the Phone selection button. The number needs to be in 10 digit format.

 

After verifying the desired message play option press the play button located at the right of each message entry to listen to the message.

 

After playing a message it will be flagged as Read. You can choose to re-flag it as a new message or delete the message using the selection buttons which appear under the message entry.

Author: Nancy Brenes
Last update: 2020-03-19 02:23


How do I forward my calls from my work phone to a different phone?

Forwarding your Desk Phone

CISCO Phones

 

If you have a Cisco phone like the one above, press the button below the “Forward all” in the display.

 

If you do not see “Forward All”, press the button bellow the dots to cycle through the button options.

 

Enter 10-digit destination number should be in 10-digit format such as 321-555-1212

When Forwarding is active the “Forward All” button automatically changes to “Forward Off”. Selecting “Forward Off” will deactivate forwarding.

 

Note: Cisco call forwarding can also be modified remotely using the Jabber application.

How do I use Jabber

 

HiPath Phones

 

Dial #91 + 9 + “destination number”

The “destination number” should be in 10-digit format such as 321-555-1212

 

To deactivate call forwarding Dial ##91

 

Note: HiPath call forwarding modification requires physical access to the desk phone, however once the calls route to voicemail (after four rings) you can use the Jabber application to remotely change the destination from voicemail to an external number.

How do I use Jabber

Author: Nancy Brenes
Last update: 2020-03-19 00:31


Telecom » Jabber

How do I install Jabber?

Access denied

Author: Nancy Brenes
Last update: 2021-01-21 14:12


How do I use Jabber?

Using Jabber

NOTE: Jabber will function, on and off-campus, as well as over the VPN. However, when activating or deactivating a VPN connection, Jabber will drop any active calls while it reconnects.

To log into Jabber use your Florida Tech email address and TRACKS Password.

Author: Nancy Brenes
Last update: 2021-02-18 23:04


How do I navigate jabber?

Navigating Jabber

Familiarizing yourself with some of the Jabber basics will help you better understand some of the terminology in the feature instructions and get the most out of the tool.

Search

  • Searches the Florida Tech Directory and personal Contacts for placing calls and initiating Chat sessions.

Contacts

  • Stores quick access links for FL Tech Directory Entries and Custom Contacts.

Chat

  • Initiates a Chat Session.

Placing Calls

  • Facilitates calls internal and external to FL Tech.

Voicemail

  • Accesses Voicemail.

Phone Controls

  • Activate and Deactivate Call Forwarding.

Hunt/Pickup Group

  • Sign-In and Out of Departmental Hunt and Pickup Groups if Assigned.

 

How do I use Jabber?

Author: Hilary Schrey
Last update: 2020-03-19 03:24


How do I create a new contact in Jabber?

New Contacts in Jabber

From the Search menu, type the name of the person you want to add as a contact.

Search results will appear. (It is best to type the name as completely as possible since Jabber will only display the first 15 matches.)

Hover over the contact you wish to add and click on .

This opens the Add Contacts Window.

From the "Add to:" drop down menu, select the Group to which you'ld like to add the contact.

If your desired Group does not appear you can easily create a group by clicking on New Group .

Assign a Group name and click Create.

Once back at the Add Contacts screen Click .

 

How do I use Jabber?

Author: Hilary Schrey
Last update: 2020-03-19 03:25


How do I organize contacts in Jabber?

Organizing Contacts in Jabber

You can create customized contact groups under which you can organize your contacts. Contacts can appear in multiple contact groups.

To create a new contact group click , at the top right of the Jabber application and select File > New > Group.

This opens the Create New Group window.

Type the name you want to use for the contact group and click Create.

 

To assign contacts to additional groups, move them between groups, or remove them:

Right click the contact record you wish to modify in jabber and select:

  • Copy to group copies the contact into the specified group. this creates a duplicate record so the contact can appear in two or more groups.
  • Move to group moves the contact into the specified group and removes it from its previous group.
  • Remove removes the selected contact records.

 

How do I use Jabber?

Author: Hilary Schrey
Last update: 2020-03-19 03:25


How do I make a call using Jabber?

Making Calls in Jabber

There are multiple ways to make calls using Jabber.

  • To call a saved contact, hover over the desired contact, click the green phone button, then from the drop down, click on the number you wish to call.
  • To call an unsaved contact from the directory, begin typing the name in the search bar, hover over the person you wish to call, and click the green phone button.
  • To call an external number, type the 10-digit number in the search bar and click the green phone button.

Green phone button 

Once the call is active, you can click on the ellipses button for call control options.

Once the call is complete, click on the red X to disconnect.

 

How do I use Jabber?

Author: Hilary Schrey
Last update: 2020-03-19 03:21


How do I forward my calls with Jabber?

Forwarding Calls with Jabber

Click the call settings button, located to the bottom right of the contacts list.

Select the Dropdown menu under Forward Calls.

Select the desired destination:

  • None will allow calls to ring on Cisco Desk Phones and within Jabber.
  • Voicemail sends calls directly to voicemail without ringing a Cisco Desk Phone or Jabber.
  • New Number allows an external phone number to be specified.

New Number window:

Enter the desired destination in 10-digit format (3212221212) and Click Forward.

 

To deactivate Call Forwarding simply repeat the process and choose None as the desired destination.

Note: Choosing None does not prevent unanswered calls from going to voicemail.

 

How do I use Jabber?

Author: Hilary Schrey
Last update: 2020-03-19 03:39


How do I check my voicemail through Jabber?

Checking Voicemail with Jabber

To access voice messages, click on the voicemail button .

From the list, click on a message you wish to listen to and it will display to the right, along with play and stop controls.

The message will play through your computer speakers.

You can delete a message by right clicking the message and then clicking delete.

 

Note: deleting a message from Jabber will also delete message from your email and the voicemail system

 

How do I use Jabber?

Author: Hilary Schrey
Last update: 2020-03-19 04:05


How do I chat in Jabber?

Using Chat in Jabber

To initiate a chat with an existing saved contact, hover over contact and click on the chat button.

To initiate a chat with an unsaved contact from the directory, in the search bar begin typing the person’s name, find name in the list, then click on the blue chat button.

Once you click on the blue chat button , a chat window will appear in the right side pane. Type your message in the bottom of the chat window and press enter on your keyboard to send.

 

How do I use Jabber?

Author: Hilary Schrey
Last update: 2020-03-19 04:09


How do I switch between controlling my Desk Phone and using Jabber as a Softphone?

Switching Jabber Between Phone Control Modes

 

Jabber is able to function as a softphone allowing you to make and recieve calls via your computer and as a remote control for your deskphone.

 

To change modes click the phone control button:

 

In the Phone Control menu:

 

Select the drop down for "Device for calls".

  • If you have a dedicated Cisco desk phone it will be listed here and typically displays as "Cisco 8811" or "Cisco 8851"
  • The "Use my computer" option will make Jabber function as a Softphone, allowing you to make calls via your computer.

 

How do I use Jabber?

Author: Hilary Schrey
Last update: 2020-03-20 23:33