FAQ Overview


How do I request a TRACKS account for a visitor or guest of the university?

Current university faculty and staff members can request TRACKS accounts for visiting faculty, visiting staff, visiting students, and other guests of the university by logging in with their TRACKS account and filling out the following forms:

For Human Resources: Guest's University Role 

For Information Technology: TRACKS Account Request

The visitor or guest cannot request their own accounts. All requests for account creation must be submitted by the sponsoring faculty, staff, or department.

A 900 number must be issued for any visitor or guest before a TRACKS account can be generated for them.

Guest Roles are good for up to one year from the date submitted to Human Resources. A new form will need to be filled out once that year is up if the account needs to remain active.

Author: Tech Support
Last update: 2020-04-08 10:47

I'm an alumni, a current student, or a prospective student. Should I have a TRACKS account?

Alumni and Former Students

Former Students (Alumni and Students who have previously attended Florida Tech) who need to access PAWS (Panther Access Web System) and remember their TRACKS Username and Password can proceed to directly login at the link Here.

However if you do not remember their password they will need proceed to reset your Tracks Password. Please click Here for instructions on how to proceed.

If you DO NOT remember your TRACKS account name and Password please contact Technology Support Center by phone at 321-674-7284 or by email at techsupport@fit.edu, or by web at https://support.fit.edu/tsc

If you attended the School BEFORE 2000, you will likely need to call in and request for a PAWS account creation. Please contact Technology Support Center by phone at 321-674-7284 or by email at techsupport@fit.edu, or by web at https://support.fit.edu/tsc

NOTE: PAWS is ONLY used for On-Campus Students and Online Students undertaking BISK/UA courses. If you are a Continuing Education/RBT/BCBA/ABA Student, you will use a similar website that can be accessed Here.

If you are having issues accessing your account at the above linked page please contact CE/ABA support at the following:
Number: 321-674-8382
Email: abasupport@fit.edu


All students should be assigned a TRACKS account upon acceptance into the university. If you know your TRACKS username, then proceed to Reset Your TRACKS Account. For Melbourne Campus students, if you have not obtained your account information, please contact Technology Support Center by phone at 321-674-7284, by email at techsupport@fit.edu, or by web at https://support.fit.edu/tsc.

Extended Campus and Virtual Campus Students,

You should contact your site administrator if you have not yet received your account. The Extended Studies departments directory can be reached by going to http://es.fit.edu/ or by calling 321-674-8263.

Prospective Students

Prospective Students will receive a TRACKS account with limited capabilities, primarily for accessing PAWS (Panther Access Web System) and Panther Pass. To activate your TRACKS account, go here: Activate TRACKS Account

Author: Tech Support
Last update: 2020-04-06 15:13

How do I create a personal web page?

Personal Web Pages


The TRACKS account enables faculty, staff, and students to post personal web pages. The pages can be found on the web at http://my.fit.edu/~[Your TRACKS username].

Types of web pages supported on my.fit.edu: HTML (static pages) and PHP (dynamic pages). Information for making HTML and PHP pages can be found below:

These pages should be academic or research in nature. Commercial use is prohibited. This section outlines the steps you will need to take to post your pages.

Posting Web Pages

Step 1: Accessing Your Udrive

  • If you are designing and posting web pages from an on-campus computer, map your Udrive as described in the How can I access my UDrive?
  • If you are designing and posting web pages from an off-campus computer, use SFTP (Secure FTP) to access your Udrive

Step 2: Verifying Your Web Page Folder is setup properly.

  • After you have successfully connected to your Udrive in Step 1 above, verify that a directory called public_html exists. If the directory does not exist, create it.
    • For unix users type mkdir public_html
    • Windows and Mac users should create a new folder as normally performed in your operating system.
  • Verify that the directory has the correct permissions. Permissions should be set to allow others and group to read and execute, and user to read, write and execute (unix 755). 
  1. Verify that public_html exists on your U: Drive
  2. If this folder exists, skip to step 4. If it doesn’t exist, create it. To do this, right-click in the window, and select New -> Folder.

  3. Type in ‘public_html’ without the quotes and hit enter.
  4. Now we need to fix the permissions on the folder. Open up an SSH client session (i.e.: Putty). For Mac OS X: Open Terminal Application.

  5. Enter ‘code01.fit.edu’ in the ‘Host Name’ box (without the quotes), and enter your tracks username in the ‘User Name’ box. Do not enter an email address here. For Mac OS X: Enter 'ssh username@code01.fit.edu' where username is your Tracks ID. 

  6. Click ’Connect’, and enter your tracks password on the window that appears, and hit enter. If you enter your password incorrectly, the ‘Enter Password’ box will appear again. For Mac OS X: type 'yes' and enter your tracks password. 

  7. Once connceted, type ‘chmod 755 public_html’ without the quotes and hit enter.
  8. Now type ‘exit’ without the quotes and hit enter. You may now close the window.
  9. Now place a file in the public_html folder under your U: drive.
  10. Try accessing this file from a web browser. To do this, point your web browser to:
    where ‘tracksusername’ is your tracks user name, and ‘filename’ is the name of the file you want to access. Be sure to remember the ~

  11. That’s it! You should be able to put up your own website by placing files in the public_html folder on your U: drive.

Step 3: Posting your Pages.

  • After you have gained access to your Udrive (Step 1) and have a properly setup public_html directory (Step 2), you are ready to post pages.
  • Simply save your html files in the public_html directory. The default page should be named index.html.
  • To view the default page, simply type the URL http://my.fit.edu/~[Your TRACKS username], and the file index.html should appear in your browser.

Password Protecting Web Pages

The following instructions provide users the ability to create password protected web pages their Udrive on my.fit.edu. You can create a single username and password, or have multiple username and password pairs.

  1. Use secure shell to connect to code01.fit.edu (Instructions on using SSH).
  2. Connect using your TRACKS username and password.
  3. Change to the directory (under public_html) you want to secure with a password.
  4. Type the following command securedir.sh to copy a template (.htaccess) into the current directory.
  5. Type pico .htaccess to edit the template
  6. (Optional) On the line labled AuthUserFile, verify that the path entered is where you want your passwords to be stored (Defaults to current directory).
  7. On the line labled require user, add the usernames you want to use seperated by a single space after the word user.
  8. Press CTRL-X to exit pico and confirm to save the file.
  9. To create the passwords, type the command htpasswd .htpasswd (username you want to set the password for). You will be prompted to confirm the password twice.
  10. Repeat for each additional user.
  11. (Optional) If you did not accept the default password location in step 6, move the file to the directory you specified.
  12. Test your website.

Example: A faculty member with a user name of jsmith wants to secure a directory on his website on my.fit.edu. This directory is named CSE2001 for the course he is teaching. He wants only the students taking the course to be able to read the material in that directory. Actual commands are in bold.

  1. Dr. Smith uses SSH to log into code01.fit.edu.
  2. He changes to the CSE2001 directory: cd public_html/CSE2001.
  3. He executes the script by typing at the command linet: securedir.sh and the template files are moved into the directory /udrive/faculty/jsmith/public_html/CSE2001 (the current directory)
  4. He opens the .htaccess file by typing at the command line: pico .htaccess.

    The htaccess file before modification:

    AuthUserFile /udrive/faculty/jsmith/public_html/CSE2001/.htpasswd
    AuthName EnterPassword
    AuthType Basic
    require user
  5. The user decides to keep the passwords in the local directory so he does not modify the first line (AuthUserFile).
  6. The user wants to add two users to authenticate one called gsa, and another called csstudent. He does this by addiing each name after user on the line with require.

    The htaccess file after modification:
    AuthUserFile /udrive/faculty/jsmith/public_html/CSE2001/.htpasswd
    AuthName EnterPassword
    AuthType Basic
    require user gsa csstudent
  7. He then creates the passwords for each user by using the htpasswd command and confirming the passwords.

    htpasswd .htpasswd gsa
    htpasswd .htpasswd csstudent
  8. He then checks the website at http://my.fit.edu/~jsmith/CSE2001 to see if he is prompted for a username and password and if the passwords he entered are correct.

Author: Tech Support
Last update: 2020-04-06 11:36

How do I create a good (strong) password?

The single most important component of any computer security scheme is the password assigned to users' accounts. Since it is not practical for the system administrators of the university's networked computers to assign and maintain passwords for everyone, users must be responsible for selecting strong passwords (i.e., difficult to guess). Failure to do so can compromise the security of an entire computer system. When selecting a password do not use the following:

  • Any type of name - This includes but is not limited to your real name or your username; anyone else's username; your spouse's, parent's, boyfriend's, girlfriend's, or pet's name; the names of any friends or coworkers; your boss's name; the names of any fantasy characters; the name of an operating system; the host name of a computer, etc.
  • Your or your friend's/spouse's home or work phone number Any part of your or your friend's/spouse's social security number Anybody's birthdate
  • Any word in the English or any foreign dictionary.
  • A place or a proper noun.
  • Any "word" that consists of the same letters (e.g., xxxx´), or any pattern of letters that might appear on a keyboard (e.g., qwerty)
  • Any of the above spelled backwards, or either beginning or ending with a single digit.

Passwords that are difficult to guess include a mix of uppercase and lowercase letters, digits, punctuation symbols, and special characters (e.g., --), and are usually seven or eight characters in length. Three suggestions for creating strong passwords are as follows:

  • Intermix the first letters of an easy to remember (short) phrase with digits, punctuation symbols, or special characters. For example, if the phrase "It was twenty years ago today" is used, then the following would be considered a strong password: Iw$ty^aT
  • Combine two relatively short words with a special character, digit, or punctuation symbol For example, the words buzz and off could be combined with the tilde character to generate the password: BuzZ~OfF
  • Use letters, special characters, and punctuation symbols to represent an English (or foreign) sentence. For example, the statement, You are so lazy! can be used to generate the password: UrSoLaz!

Users should also refrain from writing down their passwords. A password that is committed to memory is more secure than one that is written down since it reduces the number of people that might have an opportunity to see it.

If it is necessary to write down a password then (1) do not identify what was written as a password; (2) do not include the corresponding username with the password; (3) never post the password on any part of your computer; (4) do not maintain an electronic version of your password; and (5) try to make the written version different, yet still discernible to you, from the real password by scrambling the characters or including additional nonsense characters.

Remember: A single user with a weak password can compromise the security of an entire system and thus jeopardize the accounts of all users on the system. You are therefore encouraged to change your password and use the guidelines given above to create a new password as soon as possible. Do not wait until the next time you need to log into the system to do work. Make it a point to log into the system now to change your password.

If you need to reset your password please click Here. Further if you feel as though your account has been compromised please click Here and follow the instructions on that page.

Author: Tech Support
Last update: 2020-04-13 20:04

What are the TRACKS password complexity requirements?

In order to maintain the integrity and safety of the information on our network, password complexity requirements have been established by Information Technology. This means that when you reset the password for your TRACKS account, it must meet these requirements in order to be acceptable. These requirements are as follows:

  • The password must be at least 8 characters in length.
  • The password must not repeat any of your last 7 passwords.
  • The password must be comparatively different from your previous passwords (ie - you must change more than a few letters and numbers)
  • The password must not contain any part of your name or TRACKS Username
  • The password must contain at least 3 character classes:
    • Upper Case Characters [A-Z]
    • Lower Case Characters [a-z]
    • Numeric Characters [0-9]
    • Symbols

Author: Tech Support
Last update: 2020-04-07 20:09

What resources can my TRACKS account access?

Current students, staff, and faculty can use their TRACKS accounts to access many services at Florida Tech. Your TRACKS account and password are used for Florida Tech Google Applications, Florida Tech email (@fit.edu/@my.fit.edu), Computer Labs in the Olin Engineering and Olin Life Sciences buildings, the Computer Sciences open lab (EC272), and all desktops using the FLTECH domain to log on to the campus network.

The following table indicates which systems the TRACKS account is used to access and where these systems are located. (As new systems are integrated with TRACKS all the time, this list does not intend to be exhaustive.)

If you are having issues logging into your TRACKS account because you do not remember your Password or your TRACKS Username please click Here and follow the instructions.

Services for TRACKS Accounts



Canvas LMS https://canvas.fit.edu
Career Services Handshake https://www.fit.edu/career/handshake/
Campus Calendar https://www.fit.edu/calendar
Google Applications https://my.fit.edu
Panther Pass https://pantherpass.fit.edu
Access Florida Tech https://access.fit.edu
TerminalFour (T4) CMS https://t4.fit.edu
Office 365 https://portal.office.com
Sharepoint Online https://fltech.sharepoint.com
Outlook Web Access https://portal.office.com/
SSH on code01.fit.edu How to use SSH on olin.fit.edu or code.fit.edu.
UDrive File Share How can I access my UDrive?
Personal Web Pages How to create a personal web page.
GitHub Enterprise https://github.fit.edu
Florida Tech Online Classes https://bisk-edu-community.force.com/lmpfit/s/landing-page
Licensed Databases and Indexes https://lib.fit.edu

On-Campus Only Services for TRACKS Accounts



Door Access https://apps.fit.edu/doors/

Multimedia Classrooms

140PS, 144PS, A110, P133, EC118, EC127, EC128, EC130, EC132, EC137, EC228, EC229, LS129, LS130, S210, S220, S230, S401, S402, S403, S404, Q14, Q16, Q17, Q18, E250, IT Training Room
Computing Labs
EC127, EC128, EC130, EC132, EC228, EC229, Q14, IT Training Room
CyberDen Computers Rathskeller in Evans Hall
Library Public Computers Evans Library
Open Computer Lab (ACC) Evans Library
Network Registration System https://gatekeeper.fit.edu/clientreg
Open Computer Lab EC132


Author: Tech Support
Last update: 2020-04-06 16:39

How do I reset my TRACKS password?

Resetting your TRACKS password may be necessary for several reasons. You may wish to change your password for security or personal reasons. You may have forgotten your password after not using TRACKS for an extended period of time. Your password may not be working when typing into a resource. Or, you may need to reset a password that is about to expire. Whatever the reason may be, you can reset your password using one of the methods below:

1. You wish to reset your password:

If your password has not expired, and you remember your old password, you can reset the password by going to it.fit.edu, clicking the "Password Tools" link, then clicking "Change your Password." Alternatively, you can click here (Please Ensure that you have your TRACKS Username for this step).

2. You have forgotten your password, or your password is not working: 

You can reset a forgotten or malfunctioning password by going to it.fit.edu, clicking the "Password Tools" link, then clicking "Reset a Forgotten Password." Alternatively, you can click here (Please Ensure that you have your TRACKS Username for this step).

You will be prompted to answer your account security questions. The default questions are the ones you provided on your application, unless you have already changed them. Please be aware that your home country may be set to United States. If you cannot answer these questions you must call the Technology Support Center at (321) 674-7284.

3. Your password is about to expire:

TRACKS passwords are set to expire every 180 days (or about 6 months) for account security. If your password is about to expire, or if it has expired, you will get email notifications to your Florida Tech email address. You can reset an expired password by going to it.fit.edu, clicking the "Password Tools" link, then clicking "Reset an Expired Password." Alternatively, you can click here if you remember your old password OR here if you do not recall it any longer (Please Ensure that you have your TRACKS Username for this step).

4. If you are still having issues or DO NOT remember your TRACKS Username

If you have tried these methods and are still unable to reset your password or do not remember your TRACKS Username, it will be necessary for you to contact the Technology Support Center via email at techsupport@fit.edu or by calling (321) 674-7284.

Author: Tech Support
Last update: 2020-04-06 16:37

What is TRACKS?

TRACKS is Florida Institute of Technology's account system that provides a single username and password for access to all university services granted to a user.

If you are having issues logging into your TRACKS account and do not recall your password please click Here for further instructions. If you are still having issues please contact Technology Support Center by phone at 321-674-7284 or by email at techsupport@fit.edu, or by web at https://support.fit.edu/tsc

Current Students, Faculty and Staff

Your TRACKS account and password is used for:

  • Email: Outlook (for faculty/staff) or Gmail (for students)
  • Access Florida Tech
  • Canvas (Learning Management System for students and faculty)
  • Computer Labs
  • Instructor Workstations
  • All university computers joined to the FLTECH domain
  • Evans Library resources on campus and remotely (lib.fit.edu)
  • Printing, scanning, copying
Prospective Students

Your TRACKS account and password is used only for PantherPass (Online Check-in) and PAWS (Panther Access Web System).

Former Students (Alumni and Students who have previously attended Florida Tech)

Your TRACKS account and password is used only for PAWS (Panther Access Web System) and @my.fit.edu email provided by Google Applications. For former students who do not have a TRACKS account, please contact the Technology Support Center at (321) 674-7284.

Author: Tech Support
Last update: 2020-04-06 15:43

What should I do if I believe my account has been hacked?

If you believe that someone has gained unauthorized access to your account (i.e.: email, PAWS, Canvas, etc.), you should report this immediately to the Technology Support Center by going to https://support.fit.edu/tsc/ or by phone (321) 674-7284.

Next you should reset your TRACKS password and update your security questions to ensure that no one is able to get into your account again. Please follow the instructions Here to reset your account.

Author: Tech Support
Last update: 2020-04-13 19:57

What do I do if I have a problem with my TRACKS account?

Determine which scenario below best matches the issue you are experiencing:

  • I am a newly admitted Continuing Education, Extended Studies or Online Learning Student and I have not received my account information nor have I activated my account. Proceed to reset your password to activate your account. (Do not click "Activation Form.") If this link does not work, activate your TRACKS account if you used a personal email.

  • I do NOT know my TRACKS username or I am not sure. Submit a support request or email techsupport@fit.edu.
    It will usually be in the form of first initial - last name - year of admittance or last name - first initial - year of admittance. (ex. Pete Panther: ppanther1958)

  • I KNOW my TRACKS username but my password does not work. Reset your TRACKS Account

  • I have a TRACKS account but my password has expired. Proceed to Change your Expired TRACKS Account Password.
  • I know both my TRACKS username and password. I want to change my password.

  • I am an Alumnus or a former Student requiring access to PAWS (t.fit.edu/ssb) and I do not have a TRACKS account. Please submit a request for assistance or call the Technology Support Center at (321) 674-7284.

  • I am a Florida Tech Staff or Faculty member and I would like to request a new TRACKS account for a guest, volunteer, or temporary employee who does not currently have an account. Proceed to TRACKS Account Request System.

  • I am a newly admitted Melbourne campus Student at Florida Tech and need access to pay fees or access registration information. Proceed to PantherPass and select the Start button.

  • None of the above descriptions describe my problem. Please submit a by calling the Technology Support Center at (321) 674-7284.

Author: Tech Support
Last update: 2020-04-03 10:48

What is PAWS and how do I access it?

PAWS Student Information

PAWS enables students to register, add/drop classes, and access and print academic and personal information via the web. The PAWS home page may be accessed via http://t.fit.edu/ssb. While on the PAWS home page, you will be able to select for viewing Active Course Descriptions (by term), the Class Schedule and the current Final Examination Schedule, without logging in to the secure area of the system. Prospective students can view general financial aid information and access a process to inquire about or apply for admission to Florida Tech.

To log into your PAWS account please use your TRACKS Username and Password. If you do not remember these please click Here.

To access your personal, academic, and financial records you must log in from the PAWS home page. Log in using your TRACKS username and password. For more information about PAWS visit the Registrar's page about it.

PAWS Staff and Faculty Information

PAWS enables faculty and staff to enter hours on time sheets, view personal information, benefits, leave history and balances, job information, pay stubs, and W-2 forms. Faculty members can grade online, display student information and class lists, and process a student's registration. Log in using your TRACKS username and password.

NOTE: PAWS is ONLY used for On-Campus Students and Online Students undertaking BISK/UA courses. If you are a Continuing Education/RBT/BCBA/ABA Student, you will use a similar website that can be accessed Here.

If you are having issues accessing your account at the above linked page please contact CE/ABA support at the following:
Number: 321-674-8382
Email: abasupport@fit.edu

Author: Tech Support
Last update: 2020-04-06 16:52

How do I access my courses online?

The way in which you access your courses online depends on what program of study you are enrolled in. See below to confirm which Learning Management System (LMS) is the one you should use.


The Canvas LMS can be accessed by going to either canvas.fit.edu or by going to fit.instructure.com with your TRACKS username and password. Please not this is NOT your Florida Institute of Technology Email as this will NOT be accepted and instead will give an error Invalid Credentials when attempting to sign in.

Canvas is used by the students in the following programs of study:

  • Main Campus - Melbourne Undergraduate
  • Main Campus - Melbourne Graduate
  • Continuing Education (Applied Behavioral Analysis/Professional Development Program)
  • Extended Studies
  • Flight
  • Virtual Graduate

Florida Tech Online (Bisk)

Florida Tech Online has a proprietary LMS which only Bisk (UA) students can use. Bisk students can go to https://bisk-edu-community.force.com/lmpfit/s/landing-page and sign in with either their Bisk username and password or their TRACKS username and password.

If you are having issues accessing Canvas with your TRACKS username it is most likely due to an incorrect Username or Password. Please click Here and follow the appropriate steps.

Author: Tech Support
Last update: 2020-04-08 17:39

As a new employee, how do I obtain a TRACKS account?

TRACKS accounts are automatically created for new employees based on the paperwork filed to the Human Resources department.

When the account is created, an activation email will be sent to the email address on file for the employee. New employees can obtain their TRACKS accounts via this email. This will involve setting up security questions and a password which they will use to login to TRACKS.

If you do not receive an email, visit the Technology Support Center (building 544BUS, next to the parking Garage) or call by phone 321-674-7284. https://map.fit.edu/?location=544BUS

Author: Tech Support
Last update: 2020-04-13 18:36

If I leave Florida Tech, what happens to my TRACKS account?

Faculty and Staff

Faculty and Staff TRACKS accounts are disabled and eventually deleted upon separation from the university. 


TRACKS accounts for students who have left or graduated are restricted to PAWS and e-mail only. This occurs after the beginning of the academic term following their graduation date. These accounts are limited to Google Apps email and PAWS access only.

As your TRACKS account password expires every 180 days, if you are trying to get access to your Florida Tech email or to PAWS the first step is usually to reset your password. For steps on how to do this or if you no longer remember your TRACKS username, please click Here.

Accounts that do not already include an entry year are renamed to include the year they first attended classes.

Accounts of students who have been academically dismissed are disabled immediately. Students who are not actively taking classes may lose their full account status if they do not request exemption. Notices of the change in account status are sent to all graduating and inactive students two weeks prior to the change.

Author: Tech Support
Last update: 2020-04-08 20:08

What should I do if someone asks for my TRACKS password?

The Office of Information Technology will never ask you for your TRACKS password over the phone, though email, or in person.

You should never share your TRACKS password with anyone regardless of the situation as doing so is a violation of the Acceptable Use Policy for Campus Information Technology Services.

If anyone asks for your password or you mistakenly give it out, please report the incident so we can take action to protect your account. Furthe please ensure that you reset your password and update your security questions. Instructions for this can be found Here.

The Technology Support Center may be contacted online at https://support.fit.edu/tsc/ or via email at techsupport@fit.edu and on the phone at (321) 674-7284.

Author: Tech Support
Last update: 2020-04-13 20:10

How to access unofficial transcripts in PAWS

When trying to access unofficial transcripts, students will need to log into PAWS.

For official transcripts, please visit: https://www.fit.edu/registrar/transcripts--enrollment-verification/


  • Please login using your TRACKS username and password into field.

    PAWS login

  • After logging in, at the top of the screen, select the Student tab. 
  • Now you will be brought to the Student Records page where you can select to view an unofficial transcript by clicking on Unofficial Transcript.
  • On the next page leave the defaults and select Submit
  • Note you cannot use Internet Explorer 11

Author: Tech Support
Last update: 2020-04-10 11:09

How to setup Duo Two-Factor Authentication?

Florida Tech is transitioning to Duo Security for two-factor authentication.

Watch a quick overview video about Duo: Introduction to Duo Security

Read the complete guide to Duo two-factor authentication: https://guide.duo.com/

These steps will walk through the set up and process for using Duo.

The set up must be completed on a computer and you will need to have access to the smartphone and
other devices* you will be using to complete your authentication.

*Office of Information Technology (OIT) recommends using a smart phone as the primary device and the office landline as your secondary device.

Step One: Welcome Screen

When you first attempt to activate Banner 9 or Workflow, you will be presented with a Welcome and start Set Up screen for enrolling in Duo.  Click on the green Start set up button to begin the enrollment process.

Step Two: Choose Primary Device for Authentication

Select the type of device you’d like to enroll and click Continue. (Mobile phone is recommended for your primary device, with landline as a backup.)

Step 3: Enter Your Phone Number

1. Select your country from the drop down menu (U.S. is default)
2. Use the number of the smartphone, landline or cell phone you will most likely have with you when you’re logging into the Florida Tech CAS system.
3. Verify that you have entered the number correctly, check the box and click Continue.

Step 4: Choose Device Platform

Choose your device’s operating system and click Continue.

Step 5: Install Duo Mobile

1. Launch the App Store on your mobile phone.
2. Get the Duo Mobile App and install it.
3. Tap "OK" when asked if Duo Mobile should be able to send push notifications.

Step 6: Activate Duo Mobile

Activating the app links it to your account so you can use it for authentication.  Follow the platform specific instructions on the screen

Activation Success!

The Continue button will be clickable and have a green check on it after you scan the barcode successfully.  Click Continue to go on. Then follow the prompts on your smart phone and computer to complete the process of linking your smartphone to your account.

Step 7: (Optional) Set up Your Device Name and Select Notification Method

  1. Click on My Settings and Devices.
  2. You can enter a name for your device here.
  3. You can also select how you would like authentication notifications to be sent by choosing your preference from the drop down
    menu next to “When I log in:”
  4. Click Save to save your settings.

Congratulations! Your smart phone is ready to approve Duo authentication requests.

  1. Click on Send Me a Push.
  2. A “Login Request” notification will be sent to your phone.
  3. Follow the normal process to access notifications on your phone (e.g. tap, swipe left, or swipe right), then tap Approve/Confirm to allow the login.

Step 8: Add a Second Device.

OIT recommends that you add your office landline in case you lose or do not have your smart phone with you.

  1. Click on “Add a new device.”
  2. You may need to confirm that you are requesting a new device. Duo will send a notification to your smartphone (primary) device). Once you confirm, you will be prompted to the next step.
  3. Choose “Landline” (recommended) and click Continue.

Step 9: Enter the Phone Number for Second Device

  1. Choose your country (U.S. is default).
  2. Enter your office phone number.
  3. Verify you have entered the correct number by checking the box.
  4. Click Continue.

Step 10: Finish Enrolling Landline

  1. Follow the prompts to finish enrolling your office phone.
  2. To have Duo authenticate via your landline, click on the Call Me button.
  3. Duo will call your office phone. Pick up the line then tap any key on the phone. Your computer screen will then open to the page you tried to log into.

Author: Curtis Robinson
Last update: 2020-02-11 14:45

How to update the Duo devices settings after enabling the remember me option?

Use a different web browser to gain access to the Duo settings during login.

Author: Curtis Robinson
Last update: 2019-10-25 22:00

How do I map Banner Jobs?

The Banner Jobs shared drive contains user folders and needs to be mapped to your particular folder. You will need to be connected to the VPN in order access this folder off-campus.

Open File Explorer.

Left-click "This PC" on the left side of the window, then right-click "Map network drive..."

In the Map Network Drive window, select the drive letter from the dropdown list adjacent to Drive. Note: The selected letter is a personal choice and will not impact the ability to map a shared folder. Many users select P for Banner Jobs.


For Banner Jobs select the folder  \\sdrive.fit.edu\bannerjobs\YOURUSERNAME

Check the checkbox for "Connect using different credentials"

Click Finish button in the Map Network Drive window

When a dialog box appears, enter your username as FLTECH\[TRACKS USERNAME] and your TRACKS account password in the password field.

You can now see the mapped network drive on the Computer window.

Mac OS X 10.7

From the Apple Menu, select the "Go' menu.

Map Mac Network Drive

Type smb://sdrive.fit.edu/bannerjobs/yourTRACKS in the server address box, click the + to add the server to the list

The home directory will now be available on your desktop and the finder. You may have to browse to your specific folder with your username to open it.

Author: Nancy Brenes
Last update: 2020-03-23 15:16

How do I connect to my U-drive with an FTP client (WinSCP)

Connecting to U-drive with (WinSCP)

This FAQ will walk you through connecting to your U drive with the FTP client WinSCP. There are other free FTP clients available such as FileZilla and FuGuFTP for Mac that will also work if you wish to use them.

1. Download and run the WinSCP client from https://winscp.net/eng/index.php.

2. If prompted choose "Install for all users (recommended)" and choose "Yes" on the security prompt.

3. Accept the License Agreement, then choose "Typical installation" on the next screen.

4. Choose "Explorer" for the interface layout.

5. Finish the install and open WinSCP.

6. You will be prompted to set up your first connection. Fill out the information as seen in the image below and log in with your tracks username and password.

-- File Protocol: SFTP

-- Host name: code01.fit.edu

--port: 22

User Name: & Password: Tracks Login

7. Click "Save" then type "U Drive" for the Site Name and check "Create desktop shortcut" leave the rest as default.

8. Once saved you can click login when the U Drive is selected. 

9. Click "Yes" When prompted with the warning about the host key.

10. You should now have a "U Drive" icon on your desktop. When you connect you will have to re-enter your Tracks Password each time.

You should now have access to your U drive. If you have any questions or run into issues please contact Tech Support.

Author: Bradley Aldrich
Last update: 2020-03-23 19:37

What is Florida Tech's federal school code?

The Florida Tech federal school code used in FAFSA is: 001469

Author: Tech Support
Last update: 2020-04-08 09:23

Classrooms and Labs

What software is available in the Multimedia Classrooms & Labs?

Windows 10

Adobe Acrobat Reader
Adobe Flash Player
Adobe Shockwave Player
Autodesk Civil 3D
Autodesk Revit
Bigloo Scheme Compiler
Corona Labs Version
GNU Clisp
Google Chrome
Google Earth
Java JDK / JRE
Microsoft Internet Explorer
Microsoft Office Pro
(Excel, Powerpoint, Publisher, Word, Access, Outlook)
Microsoft Visio Professional
Microsoft Visual Studio
Mozilla Firefox
OpenOffice Suite
Oracle NetBeans
R for Windows GUI front-end
SSH Secure Shell Client with SecureFTP Client
Tortoise SVN
VideoLAN - VLC media player

NOTE: Not all of these software are present in every Lab and classroom on campus, as a student it is best to ask your respective professors regarding which rooms the relevant software is installed in. If you are a Faculty/Staff member and need a specific software installed on a computer or in a classroom/laboratory please contact the Technology Support Center at:

Author: Tech Support
Last update: 2020-04-30 13:13

Room Specific Software

This entry is in revision and can not be displayed.

Author: Tech Support
Last update: 2020-04-16 12:33

How do I log on and use the Classroom Instructor Workstation?

Our multimedia classrooms feature special Instructor Workstations (IWS). By default Staff and Faculty are able to log into these systems while anyone else will need to request access.While it is recommended to attend a short (30 minute) workshop on Multimedia classrooms, it is not required. Those who need to request access are, however, required to do this step.

Many classrooms are outfitted with multimedia presentation equipment that allows instructors to deliver media-rich course content and record presentations as well. This seminar ensures optimal use instructional equipment for lecture delivery. Seminar participants receive a combination to the instructors™ workstation equipment drawer.

Specific Objectives
This seminar exposes instructors to new methods of delivering course content as well as introductory use of content capture (encapsulation) tools. Specific instruction is provided to:

  • Encourage the use of technology in the classroom experience to improve student understanding and retention of course content
  • Demonstrate the operation of the touchpanel, instructor™s station, projector, document camera, Sympodium/Smartboard, wireless microphone, wireless mouse, personal laptop and media player connections
  • Provide instructors with technical support information and further training opportunities


  • Experience in the use of Microsoft Windows 10 operating system
  • A university TRACKS account (can be requested through the Technology Support Center at x7284 or https://it.fit.edu/accounts/tracks-account-request/ - If you are unable to login with your TRACKS account please click Here.

Use this following link for more information:https://it.fit.edu/training/instructor-workstation-training/

Author: Tech Support
Last update: 2020-04-16 12:45

Open Computing Labs Software List

Go to the Applied Computing Center main site.

The following software is available in the Applied Computing Center and other open computing labs:

Windows 10

DARcorporation Advanced Aircraft Analysis
Adobe Acrobat Reader DC
Autodesk Civil 3D
Autodesk Revit
Cameo Systems Modeler
COMSOL Multiphysics
Corona SDK
ERDAS Produts
Google Earth Pro
IBM SPSS Statistics
Integrated Data Viewer
Java JDK / JRE
Microsoft Office 365
Microsoft Visio Professional
Microsoft Visual Studio
Microsoft Project
PTC Creo
Rocscience Software Suite
S-FRAME Product Suite
Visual Analysis

Go to the Applied Computing Center main site.

Author: Tech Support
Last update: 2020-05-05 15:18

What software is available in university computer labs?

This entry is in revision and can not be displayed.

Author: Tech Support
Last update: 2020-04-16 12:51

Open Computing Labs and Multimedia Clasrooms

This entry is in revision and can not be displayed.

Author: Tech Support
Last update: 2017-07-10 16:19

Classroom & Lab Support-Who to Call?

Classroom & Lab Support

Who to call?


For Classroom Emergencies please call the Tech Support Line @ 321-674-7284 and press option 1.

  • Choose option 1 if you are experiencing audio & video issues (projector, crestron, audio in classroom).
  • Choose option 2 if you are having issues with the computer (software/hardware).
  • Classroom Emergencies are for Professors experiencing problems DURING a SCHEDULED CLASS.
  • Lab Support Services will respond promptly to these situations.

For other issues such as software installation requests, submit your request through the ticketing system here.



Author: Tech Support
Last update: 2020-03-30 15:33

What software is available through student RDS and how do I find it?

Click here for information on how to connect to Student RDS.

OS: Windows Server 2012 R2

Acrobat Reader DC
Business Plan Pro
7-Zip File Manager
Office Professional 2013
Office Professional 2016
Project 2016
Project 2013
POM-QM for Windows
Quartus Prime
Visio 2016
Visio 2013
Visual Studio 2013

How to find software:

  1. Go to the start menu
  2. Find the "All Apps" icon in the bottom left
  3. Use the search box to find the program you're looking for

Author: Erika Ambrioso
Last update: 2020-04-10 12:50

Getting Software

Can I use university-owned software once I leave Florida Tech?

The software license agreements that the college purchases to make licensed software available to the community indicates that software may be used only by current students, faculty, and staff.

Following the terms of site licenses, when students, faculty, or staff members leave the university, they are required to remove the licensed software from their computers. Further any software that you previosuly had access to belonging to the University will be disabled automatically upon graduation this includes software like Microsoft Office, Matlab, PTC Creo etc.

Author: Tech Support
Last update: 2020-04-06 16:45

Free and Discounted Software for Students, Staff, and Faculty

Students, Faculty and Staff can use this software on their personally owned computers.

Recommended Free Software

Site-Wide Licensed Software

Vendor-Discounted Software


  • Vendor offers discounts on Microsoft software
  • Requires a valid TRACKS login
  • Included software:
    • Students: Windows 10 Education, Adobe Creative Cloud, IBM Code, VMware and more.
    • Faculty/Staff: Windows 8.1, Windows 8, Windows 7, Office 2013, , Office 365 University, Office 2010 (PC)/2011 (MAC) Suites, Adobe Creative Cloud. Note: The non subscription Microsoft Software is "Work At Home" meaning that after you leave the Univeristy you will no longer have access to it.
  • For more information please see our supplemental information page.


    • Software discounts provided by the Bookstore
    • Included software:
      • Students: Windows 8.1 pro Student, Office 365 University, AutoCAD Design Suite Ultimate 2014 Student, Adobe Creative Cloud, SolidWorks Student Edition, Adobe Photoshop CS6, Rosetta Stone Spanish Level 1.


    • Faculty/Staff: Office 2013 Home & Student, Office 365 University, Adobe Photoshop CS6, Adobe Creative Cloud, Rosetta Stone Spanish Level 1.

Author: Tech Support
Last update: 2020-04-08 17:46

Campus-Licensed Software for University-Owned PCs

University-Licensed Software

University-Licensed Software

The following list of software is licensed for use on university-owned computers. This software is NOT for personally-owned computers. A Faculty or Staff TRACKS Account is required to install site-licensed software. All Operating System upgrades must be requested through the Technology Support Center or your departmental technology assistant.


  • EMS Campus Client
  • Microsoft Office for PC/Mac - Office365
  • Microsoft Project 2016
  • Microsoft Visio 2016
  • Microsoft Virtual PC for Mac OS X (Not available for download)
  • Microsoft Visual Studio Pro Edition 2015
  • Core Client Access Licenses (Windows Servers, Exchange Server, SMS Server, Sharepoint Server)
  • Microsoft Operating System Upgrades (Windows 10 Enterprise)

Most of this software can be obtained through the Software Center application on your computer. For MAC users, you may contact our Technology Support Center for further assistance on obtaining software.

To install Office 365 please follow these instructions


Computer Lab and Multimedia Classroom software requests should be direct to Lab Support Services at the following link: Computing Labs

Author: Tech Support
Last update: 2020-04-08 11:08

How do I purchase Adobe software from CDW-G?

Note: This document is for purchasing software for use on university-owned computers.

Florida Tech has entered into a contractual agreement with Adobe Systems Inc. and the Florida Community College Distance Learning Consortium (FCCDLC). Adobe's Adobe Contractual License Program (CLP) is a flexible licensing program that enables FCCDLC members to purchase Adobe software products and receive the discounts and benefits of a large-volume purchase. This agreement is facilitated through CDW-G.

Sample Products

  • Acrobat Product Family
  • Illustrator
  • Dreamweaver
  • Photoshop
  • InDesign


  • Purchase software online at www.CDWG.com/FLIT
  • Or contact Patrick O Neill at CDW-G 1-866-224-4940

Author: Tech Support
Last update: 2018-12-12 09:41

How do I purchase software for university-owned computers?

Note: This document is for purchasing software for university-owned computers.

Obtaining software discounts for on-campus use

The software listed on this page is discounted for use on university-owned computers. The university has purchased several site licenses that do not require an additional purchase. If the software you need is not on the licensed software list, it may be discounted using the purchasing procedures below.

Purchasing Other Microsoft Software Products

Additional Microsoft software, not covered under the Microsoft Agreement or Site Licenses, may be purchased through the following preferred vendors.

Preferred Vendor 1: Software House International

Purchasing Adobe Software Products

Adobe software is discounted through its Contractual License Program. This agreement is facilitated through CDW-G.

Preferred Vendor: CDW-G

Purchasing Other Software Products

Please contact the Technology Support Center for assistance in purchasing a software product to fit your requirements.

Author: Tech Support
Last update: 2016-06-16 17:56

Purchasing Discounted Software for Faculty and Staff

Obtaining Software for Home Use

Microsoft Software for Home use by Faculty and Staff

Florida Tech Faculty and staff can aquire Microsoft Products for use on their personal computers. Under our Campus Agreement Work at Home software can be purchased through select vendors. Only one copy of an item may be purchased. All purchased software is available via download. (Backup media may be available for select items)

Software Available 

    • Office 365 University
    • Microsoft Office Professional 2010
    • Microsoft Office Professional 2013
    • Microsoft Office Professional 2016 for PC and Macintosh
    • Windows 10 Pro Upgrade (Must have an original operating system for the PC)
    • Windows 8.1 Pro Upgrade (Must have an original operating system for the PC)
    • Windows 7 Pro Upgrade (Must have an original operating system for the PC)


Work At Home Software

Faculty/Staff Only. Fully featured version, available through the Microsoft Work At Home program. This product must be used for work-related purposes only. Only a staff or faculty member - who is the primary user of a work computer on which a copy of this software is installed - may install this product on a home or portable computer via this purchase. Use of any such secondary copy shall be subject to the terms and conditions of the Microsoft licensing agreement under which the original copy is licensed to your academic institution.


Software is to be used for University Business only
Software must be removed from personal computer if you are no longer employed by the University
Cafeteria, grounds, and other non-computer based positions are not eligible to use software under this agreement.


Significantly cheaper purchase price. 

For the latest versions, please purchase online through Kivuto

Some of the links provided will require you to verify who you are by logging in with your TRACKS user name and password or will require you to send a copy of your academic id to the vendor before your item will be shipped to you. Please read all information very carefully before you proceed the first time through. It will save you a lot of time later in the purchasing process.

Some sites will have tabs for students and others for faculty/staff. Choose the tab that corresponds to you and only work within that area. If you cross tabs and add items in your cart that require a staff login but you are a student, you will not be able to complete the checkout process.

NOTE: Some of these discounts can apply for students wishing to purchase software from this website. You will be required to sign in with your TRACKS account after which you can click on a given software. Below each software will be a button which says Check eligibility. Clicking this will let you now if you are able to purchase the software at a discounted price. 

The list of available of software is always subject to change alongside their eligibility to different groups for discounts.

Author: Tech Support
Last update: 2020-04-14 16:07

What software is available in university computer labs?

This entry is in revision and can not be displayed.

Author: Tech Support
Last update: 2020-04-16 12:51

How do I install software through Software Center (SCCM)?

For Windows Machines on the Florida Tech Domain (fit.edu)

Software Center, part of Microsoft's Software Center Configuration Manager (SCCM), allows users to install the latest versions of software applications on university-owned computers accross campus.

Computers on the Florida Tech domain (fit.edu) are those which require you to sign in with your TRACKS username and password.

For Windows 7, Windows 8.1, or Windows 10:

1. Press the Windows key or choose the Start Button. 

 or Win8 Windows Key

2. Type "Software Center" into the search bar.


3. Click the Software Center executable file that appears in the menu.

4. Software Center will open. Choose the software application you wish to install, and click the install button in the bottom right-hand corner.

Software Center

 If you choose the "Installation Status" tab, you can confirm that the software is installing and also confirm if/when it finishes.

If you experience any problems installing software through Software Center, please contact the Technology Support Center at techsupport@fit.edu or by calling (321) 674-7284.

Author: Tech Support
Last update: 2016-06-16 18:29

Installing Fortinet SSL VPN Client

This entry is in revision and can not be displayed.

Author: Tech Support
Last update: 2020-03-18 20:44

How to Install FortiClient VPN and Configure it for Off-Campus Computers

This entry is in revision and can not be displayed.

Author: Tech Support
Last update: 2020-03-18 20:44

How do I install Office 365 on my Windows / MAC device?

Getting Started: Minimum
System Requirements


Operating System: Windows 10, Windows 8.1, Windows 8, Windows 7 Service Pack 1, Windows 10 Server, Windows Server 2012 R2, Windows Server 2012, or Windows Server 2008 R2
Processor: 1 gigahertz (GHz) or faster x86-bit or x64-bit processor with SSE2 instruction set
Memory: 2 GB RAM
Hard Disk: 3.0 GB of available disk space
Display: 1024 x 768 screen resolution
Graphics: Graphics hardware acceleration requires a DirectX 10 graphics card.
.NET Version: NET 3.5 required. Some features may require .NET 4.0, 4.5, or 4.6 CLR to also be installed.


Operating System: Mac OS X 10.10 or later
Processor: Intel processor
Memory: 4 GB RAM
Hard Disk: 6 GB of available disk space. HFS+ hard disk format (also known as Mac OS Extended or HFS Plus)
Display: 1280 x 800 screen resolution

Product functionality and graphics may vary based on your system configuration. Some features may require additional or advanced hardware or server connectivity. 


Downloading Office

1.) Open your web browser and navigate to

The page will look like this: