FAQ Overview

Accounts

How do I request a TRACKS account for a visitor or guest of the university?

Current university faculty and staff members can request TRACKS accounts for visiting faculty, visiting staff, visiting students, and other guests of the university by logging in with their TRACKS account and filling out the following forms:

For Human Resources: Guest's University Role 

For Information Technology: TRACKS Account Request

The visitor or guest cannot request their own accounts. All requests for account creation must be submitted by the sponsoring faculty, staff, or department.

A 900 number must be issued for any visitor or guest before a TRACKS account can be generated for them.

Guest Roles are good for up to one year from the date submitted to Human Resources. A new form will need to be filled out once that year is up if the account needs to remain active.

Author: Tech Support
Last update: 2019-01-17 09:25


I'm an alumni, a current student, or a prospective student. Should I have a TRACKS account?

Alumni and Former Students

Former Students (Alumni and Students who have previously attended Florida Tech) who need to access PAWS (Panther Access Web System) and know their PAWS ID and PIN will have to perform a PAWS Account Conversion. To convert your PAWS ID, go here:

PAWS Account Conversion 

If you do not know your PAWS ID or do not have one, please contact Technology Support Center by phone at 321-674-7284 or by email at techsupport@fit.edu, or by web at https://support.fit.edu/tsc

Students

All students should be assigned a TRACKS account upon acceptance into the university. If you know your TRACKS username, then proceed to Reset Your TRACKS Account. For Melbourne Campus students, if you have not obtained your account information, please contact Technology Support Center by phone at 321-674-7284, by email at techsupport@fit.edu, or by web at https://support.fit.edu/tsc.

Extended Campus and Virtual Campus Students,

You should contact your site administrator if you have not yet received your account. The Extended Studies departments directory can be reached by going to http://es.fit.edu/ or by calling 321-674-8263.

Prospective Students

Prospective Students will receive a TRACKS account with limited capabilities, primarily for accessing PAWS (Panther Access Web System) and Panther Pass. To activate your TRACKS account, go here: Activate TRACKS Account

Author: Tech Support
Last update: 2018-05-04 21:55


How do I create a personal web page?

Personal Web Pages

The TRACKS account enables faculty, staff, and students to post personal web pages. The pages can be found on the web at http://my.fit.edu/~[Your TRACKS username].

Types of web pages supported on my.fit.edu: HTML (static pages) and PHP (dynamic pages). Information for making HTML and PHP pages can be found below:

These pages should be academic or research in nature. Commercial use is prohibited. This section outlines the steps you will need to take to post your pages.

Posting Web Pages

Step 1: Accessing Your Udrive

  • If you are designing and posting web pages from an on-campus computer, map your Udrive as described in the How can I access my UDrive?
  • If you are designing and posting web pages from an off-campus computer, use SFTP (Secure FTP) to access your Udrive

Step 2: Verifying Your Web Page Folder is setup properly.

  • After you have successfully connected to your Udrive in Step 1 above, verify that a directory called public_html exists. If the directory does not exist, create it.
    • For unix users type mkdir public_html
    • Windows and Mac users should create a new folder as normally performed in your operating system.
  • Verify that the directory has the correct permissions. Permissions should be set to allow others and group to read and execute, and user to read, write and execute (unix 755). 
  1. Verify that public_html exists on your U: Drive
  2. If this folder exists, skip to step 4. If it doesn’t exist, create it. To do this, right-click in the window, and select New -> Folder.

  3. Type in ‘public_html’ without the quotes and hit enter.
  4. Now we need to fix the permissions on the folder. Open up an SSH client session (i.e.: Putty). For Mac OS X: Open Terminal Application.

  5. Enter ‘code01.fit.edu’ in the ‘Host Name’ box (without the quotes), and enter your tracks username in the ‘User Name’ box. Do not enter an email address here. For Mac OS X: Enter 'ssh username@code01.fit.edu' where username is your Tracks ID. 

  6. Click ’Connect’, and enter your tracks password on the window that appears, and hit enter. If you enter your password incorrectly, the ‘Enter Password’ box will appear again. For Mac OS X: type 'yes' and enter your tracks password. 

  7. Once connceted, type ‘chmod 755 public_html’ without the quotes and hit enter.
  8. Now type ‘exit’ without the quotes and hit enter. You may now close the window.
  9. Now place a file in the public_html folder under your U: drive.
  10. Try accessing this file from a web browser. To do this, point your web browser to:
    http://my.fit.edu/~tracksusername/filename
    where ‘tracksusername’ is your tracks user name, and ‘filename’ is the name of the file you want to access. Be sure to remember the ~

  11. That’s it! You should be able to put up your own website by placing files in the public_html folder on your U: drive.

Step 3: Posting your Pages.

  • After you have gained access to your Udrive (Step 1) and have a properly setup public_html directory (Step 2), you are ready to post pages.
  • Simply save your html files in the public_html directory. The default page should be named index.html.
  • To view the default page, simply type the URL http://my.fit.edu/~[Your TRACKS username], and the file index.html should appear in your browser.

Password Protecting Web Pages

The following instructions provide users the ability to create password protected web pages their Udrive on my.fit.edu. You can create a single username and password, or have multiple username and password pairs.

  1. Use secure shell to connect to code01.fit.edu (Instructions on using SSH).
  2. Connect using your TRACKS username and password.
  3. Change to the directory (under public_html) you want to secure with a password.
  4. Type the following command securedir.sh to copy a template (.htaccess) into the current directory.
  5. Type pico .htaccess to edit the template
  6. (Optional) On the line labled AuthUserFile, verify that the path entered is where you want your passwords to be stored (Defaults to current directory).
  7. On the line labled require user, add the usernames you want to use seperated by a single space after the word user.
  8. Press CTRL-X to exit pico and confirm to save the file.
  9. To create the passwords, type the command htpasswd .htpasswd (username you want to set the password for). You will be prompted to confirm the password twice.
  10. Repeat for each additional user.
  11. (Optional) If you did not accept the default password location in step 6, move the file to the directory you specified.
  12. Test your website.

Example: A faculty member with a user name of jsmith wants to secure a directory on his website on my.fit.edu. This directory is named CSE2001 for the course he is teaching. He wants only the students taking the course to be able to read the material in that directory. Actual commands are in bold.

  1. Dr. Smith uses SSH to log into code01.fit.edu.
  2. He changes to the CSE2001 directory: cd public_html/CSE2001.
  3. He executes the script by typing at the command linet: securedir.sh and the template files are moved into the directory /udrive/faculty/jsmith/public_html/CSE2001 (the current directory)
  4. He opens the .htaccess file by typing at the command line: pico .htaccess.

    The htaccess file before modification:

    AuthUserFile /udrive/faculty/jsmith/public_html/CSE2001/.htpasswd
    AuthName EnterPassword
    AuthType Basic
    require user
  5. The user decides to keep the passwords in the local directory so he does not modify the first line (AuthUserFile).
  6. The user wants to add two users to authenticate one called gsa, and another called csstudent. He does this by addiing each name after user on the line with require.

    The htaccess file after modification:
    AuthUserFile /udrive/faculty/jsmith/public_html/CSE2001/.htpasswd
    AuthName EnterPassword
    AuthType Basic
    require user gsa csstudent
  7. He then creates the passwords for each user by using the htpasswd command and confirming the passwords.

    htpasswd .htpasswd gsa
    htpasswd .htpasswd csstudent
  8. He then checks the website at http://my.fit.edu/~jsmith/CSE2001 to see if he is prompted for a username and password and if the passwords he entered are correct.

Author: Tech Support
Last update: 2017-08-23 16:33


How do I create a good (strong) password?

The single most important component of any computer security scheme is the password assigned to users' accounts. Since it is not practical for the system administrators of the university's networked computers to assign and maintain passwords for everyone, users must be responsible for selecting strong passwords (i.e., difficult to guess). Failure to do so can compromise the security of an entire computer system. When selecting a password do not use the following:

  • Any type of name - This includes but is not limited to your real name or your username; anyone else's username; your spouse's, parent's, boyfriend's, girlfriend's, or pet's name; the names of any friends or coworkers; your boss's name; the names of any fantasy characters; the name of an operating system; the host name of a computer, etc.
  • Your or your friend's/spouse's home or work phone number Any part of your or your friend's/spouse's social security number Anybody's birthdate
  • Any word in the English or any foreign dictionary.
  • A place or a proper noun.
  • Any "word" that consists of the same letters (e.g., xxxx´), or any pattern of letters that might appear on a keyboard (e.g., qwerty)
  • Any of the above spelled backwards, or either beginning or ending with a single digit.

Passwords that are difficult to guess include a mix of uppercase and lowercase letters, digits, punctuation symbols, and special characters (e.g., --), and are usually seven or eight characters in length. Three suggestions for creating strong passwords are as follows:

  • Intermix the first letters of an easy to remember (short) phrase with digits, punctuation symbols, or special characters. For example, if the phrase "It was twenty years ago today" is used, then the following would be considered a strong password: Iw$ty^aT
  • Combine two relatively short words with a special character, digit, or punctuation symbol For example, the words buzz and off could be combined with the tilde character to generate the password: BuzZ~OfF
  • Use letters, special characters, and punctuation symbols to represent an English (or foreign) sentence. For example, the statement, You are so lazy! can be used to generate the password: UrSoLaz!

Users should also refrain from writing down their passwords. A password that is committed to memory is more secure than one that is written down since it reduces the number of people that might have an opportunity to see it.

If it is necessary to write down a password then (1) do not identify what was written as a password; (2) do not include the corresponding username with the password; (3) never post the password on any part of your computer; (4) do not maintain an electronic version of your password; and (5) try to make the written version different, yet still discernible to you, from the real password by scrambling the characters or including additional nonsense characters.

Remember: A single user with a weak password can compromise the security of an entire system and thus jeopardize the accounts of all users on the system. You are therefore encouraged to change your password and use the guidelines given above to create a new password as soon as possible. Do not wait until the next time you need to log into the system to do work. Make it a point to log into the system now to change your password.

Author: Tech Support
Last update: 2016-06-14 18:23


What are the TRACKS password complexity requirements?

In order to maintain the integrity and safety of the information on our network, password complexity requirements have been established by Information Technology. This means that when you reset the password for your TRACKS account, it must meet these requirements in order to be acceptable. These requirements are as follows:

  • The password must be at least 8 characters in length.
  • The password must not repeat any of your last 7 passwords.
  • The password must be comparatively different from your previous passwords (ie - you can't just change a letter.)
  • The password must contain at least 3 character classes:
    • Upper Case Characters [A-Z]
    • Lower Case Characters [a-z]
    • Numeric Characters [0-9]
    • Symbols

Author: Tech Support
Last update: 2015-10-19 21:12


What resources can my TRACKS account access?

Current students, staff, and faculty can use their TRACKS accounts to access many services at Florida Tech. Your TRACKS account and password are used for Florida Tech Google Applications, Florida Tech email (@fit.edu/@my.fit.edu), Computer Labs in the Olin Engineering and Olin Life Sciences buildings, the Computer Sciences open lab (EC272), and all desktops using the FLTECH domain to log on to the campus network.

The following table indicates which systems the TRACKS account is used to access and where these systems are located. (As new systems are integrated with TRACKS all the time, this list does not intend to be exhaustive.)

Services for TRACKS Accounts

Service

Location

Canvas LMS https://canvas.fit.edu
Career Services Handshake https://www.fit.edu/career/handshake/
Campus Calendar https://www.fit.edu/calendar
Google Applications https://my.fit.edu
Panther Pass https://pantherpass.fit.edu
Access Florida Tech https://access.fit.edu
TerminalFour (T4) CMS https://t4.fit.edu
Office 365 https://portal.office.com
Sharepoint Online https://fltech.sharepoint.com
Outlook Web Access https://portal.office.com/
SSH on code01.fit.edu How to use SSH on olin.fit.edu or code.fit.edu.
UDrive File Share How can I access my UDrive?
Personal Web Pages How to create a personal web page.
GitHub Enterprise https://github.fit.edu
Florida Tech Online Classes https://bisk-edu-community.force.com/lmpfit/s/landing-page
Licensed Databases and Indexes https://lib.fit.edu

On-Campus Only Services for TRACKS Accounts

Service

Location

Door Access https://apps.fit.edu/doors/

Multimedia Classrooms

140PS, 144PS, A110, P133, EC118, EC127, EC128, EC130, EC132, EC137, EC228, EC229, LS129, LS130, S210, S220, S230, S401, S402, S403, S404, Q14, Q16, Q17, Q18, E250, IT Training Room
Computing Labs
EC127, EC128, EC130, EC132, EC228, EC229, Q14, IT Training Room
CyberDen Computers Rathskeller in Evans Hall
Library Public Computers Evans Library
Open Computer Lab (ACC) Evans Library
Network Registration System https://gatekeeper.fit.edu/clientreg
Open Computer Lab EC132

 

Author: Tech Support
Last update: 2019-06-17 16:35


How do I reset my TRACKS password?

Resetting your TRACKS password may be necessary for several reasons. You may wish to change your password for security or personal reasons. You may have forgotten your password after not using TRACKS for an extended period of time. Your password may not be working when typing into a resource. Or, you may need to reset a password that is about to expire. Whatever the reason may be, you can reset your password using one of the methods below:

1. You wish to reset your password:

If your password has not expired, and you remember your old password, you can reset the password by going to it.fit.edu, clicking the "Password Tools" link, then clicking "Change your Password." Alternatively, you can click here.

2. You have forgotten your password, or your password is not working: 

You can reset a forgotten or malfunctioning password by going to it.fit.edu, clicking the "Password Tools" link, then clicking "Reset a Forgotten Password." Alternatively, you can click here.

You will be prompted to answer your account security questions. The default questions are the ones you provided on your application, unless you have already changed them. Please be aware that your home country may be set to United States. If you cannot answer these questions you must call the Technology Support Center at (321) 674-7284.

3. Your password is about to expire:

TRACKS passwords are set to expire every 180 days (or about 6 months) for account security. If your password is about to expire, or if it has expired, you will get email notifications to your Florida Tech email address. You can reset an expired password by going to it.fit.edu, clicking the "Password Tools" link, then clicking "Reset an Expired Password." Alternatively, you can click here.

If you have tried these methods and are still unable to reset your password, it will be necessary for you to contact the Technology Support Center via email at techsupport@fit.edu or by calling (321) 674-7284.

Author: Tech Support
Last update: 2017-07-03 13:30


What is TRACKS?

TRACKS is Florida Institute of Technology's account system that provides a single username and password for access to all university services granted to a user.

Current Students, Faculty and Staff

Your TRACKS account and password is used for:

  • Email: Exchange (for faculty/staff) or Gmail (for students)
  • Access Florida Tech
  • Canvas (Learning Management System for students and faculty)
  • Computer Labs
  • Instructor Workstations
  • All university computers joined to the FLTECH domain
  • Evans Library resources on campus and remotely (lib.fit.edu)
  • Printing, scanning, copying
Prospective Students

Your TRACKS account and password is used only for PantherPass (Online Check-in) and PAWS (Panther Access Web System).

Former Students (Alumni and Students who have previously attended Florida Tech)

Your TRACKS account and password is used only for PAWS (Panther Access Web System) and @my.fit.edu email provided by Google Applications. For former students who do not have a TRACKS account, please contact the Technology Support Center at (321) 674-7284.

Author: Tech Support
Last update: 2019-07-18 16:53


What should I do if I believe my account has been hacked?

If you believe that someone has gained unauthorized access to your account (i.e.: email, PAWS, Canvas, etc.), you should report this immediately to the Technology Support Center by going to https://support.fit.edu/tsc/ or by phone (321) 674-7284.

Author: Tech Support
Last update: 2016-06-14 15:20


What do I do if I have a problem with my TRACKS account?

Determine which scenario below best matches the issue you are experiencing:

  • I am a newly admitted Continuing Education, Extended Studies or Online Learning Student and I have not received my account information nor have I activated my account. Proceed to reset your password to activate your account. (Do not click "Activation Form.") If this link does not work, activate your TRACKS account if you used a personal email.

  • I do NOT know my TRACKS username or I am not sure. Submit a support request or email techsupport@fit.edu.
    It will usually be in the form of first initial - last name - year of admittance or last name - first initial - year of admittance. (ex. Pete Panther: ppanther1958)

  • I KNOW my TRACKS username but my password does not work. Reset your TRACKS Account

  • I have a TRACKS account but my password has expired. Proceed to Change your Expired TRACKS Account Password.
  • I know both my TRACKS username and password. I want to change my password.

  • I am an Alumnus or a former Student requiring access to PAWS (t.fit.edu/ssb) and I do not have a TRACKS account. Please submit a request for assistance or call the Technology Support Center at (321) 674-7284.

  • I am a Florida Tech Staff or Faculty member and I would like to request a new TRACKS account for a guest, volunteer, or temporary employee who does not currently have an account. Proceed to TRACKS Account Request System.

  • I am a newly admitted Melbourne campus Student at Florida Tech and need access to pay fees or access registration information. Proceed to PantherPass and select the Start button.

  • None of the above descriptions describe my problem. Please submit a by calling the Technology Support Center at (321) 674-7284.

Author: Tech Support
Last update: 2020-04-03 10:48


What is PAWS and how do I access it?

PAWS Student Information

PAWS enables students to register, add/drop classes, and access and print academic and personal information via the web. The PAWS home page may be accessed via http://t.fit.edu/ssb. While on the PAWS home page, you will be able to select for viewing Active Course Descriptions (by term), the Class Schedule and the current Final Examination Schedule, without logging in to the secure area of the system. Prospective students can view general financial aid information and access a process to inquire about or apply for admission to Florida Tech.

To access your personal, academic, and financial records you must log in from the PAWS home page. Log in using your TRACKS username and password. For more information about PAWS visit the Registrar's page about it.

PAWS Staff and Faculty Information

PAWS enables faculty and staff to enter hours on time sheets, view personal information, benefits, leave history and balances, job information, pay stubs, and W-2 forms. Faculty members can grade online, display student information and class lists, and process a student's registration. Log in using your TRACKS username and password.

Author: Tech Support
Last update: 2016-06-14 18:57


How do I access my courses online?

The way in which you access your courses online depends on what program of study you are enrolled in. See below to confirm which Learning Management System (LMS) is the one you should use.

Canvas

The Canvas LMS can be accessed by going to either canvas.fit.edu or by going to fit.instructure.com with your TRACKS username and password. Canvas is used by the students in the following programs of study:

  • Main Campus - Melbourne Undergraduate
  • Main Campus - Melbourne Graduate
  • Continuing Education (Applied Behavioral Analysis/Professional Development Program)
  • Extended Studies
  • Flight
  • Virtual Graduate

Florida Tech Online (Bisk)

Florida Tech Online has a proprietary LMS which only Bisk (UA) students can use. Bisk students can go to https://bisk-edu-community.force.com/lmpfit/s/landing-page and sign in with either their Bisk username and password or their TRACKS username and password.

Author: Tech Support
Last update: 2019-02-25 21:37


As a new employee, how do I obtain a TRACKS account?

TRACKS accounts are automatically created for new employees based on the paperwork filed to the Human Resources department.

When the account is created, an activation email will be sent to the email address on file for the employee. New employees can obtain their TRACKS accounts via this email.

If you do not receive an email, visit the Technology Support Center (building 401, next to the president's office) or call by phone 321-674-7284.

Author: Tech Support
Last update: 2014-01-15 22:39


If I leave Florida Tech, what happens to my TRACKS account?

Faculty and Staff

Faculty and Staff TRACKS accounts are disabled and eventually deleted upon separation from the university. 

Students

TRACKS accounts for students who have left or graduated are restricted to PAWS and e-mail only. This occurs after the beginning of the academic term following their graduation date. These accounts are limited to Google Apps email and PAWS access only.

Accounts that do not already include an entry year are renamed to include the year they first attended classes.

Accounts of students who have been academically dismissed are disabled immediately. Students who are not actively taking classes may lose their full account status if they do not request exemption. Notices of the change in account status are sent to all graduating and inactive students two weeks prior to the change.

Author: Tech Support
Last update: 2016-06-14 19:07


What should I do if someone asks for my TRACKS password?

The Office of Information Technology will never ask you for your TRACKS password over the phone, though email, or in person.

You should never share your TRACKS password with anyone regardless of the situation as doing so is a violation of the Acceptable Use Policy for Campus Information Technology Services.

If anyone asks for your password or you mistakenly give it out, please report the incident so we can take action to protect your account.

The Technology Support Center may be contacted online at https://support.fit.edu/tsc/ or via email at techsupport@fit.edu and on the phone at (321) 674-7284.

Author: Tech Support
Last update: 2016-06-14 19:10


How to access unofficial transcripts in PAWS

When trying to access unofficial transcripts, students will need to log into PAWS.

For official transcripts, please visit: https://www.fit.edu/registrar/transcripts--enrollment-verification/

 

  • Please login using your TRACKS username and password into field.

    PAWS login

  • After logging in, at the top of the screen, select the Student tab. Tabs available in PAWS
  • Now you will be brought to the Student Records page where you can select to view an unofficial transcript by clicking on Acedemic Transcript
  • Note you cannot use Internet Explorer 11

Author: Tech Support
Last update: 2019-02-25 21:40


How to setup Duo Two-Factor Authentication?

Florida Tech is transitioning to Duo Security for two-factor authentication.

Watch a quick overview video about Duo: Introduction to Duo Security

Read the complete guide to Duo two-factor authentication: https://guide.duo.com/

These steps will walk through the set up and process for using Duo.

The set up must be completed on a computer and you will need to have access to the smartphone and
other devices* you will be using to complete your authentication.

*Office of Information Technology (OIT) recommends using a smart phone as the primary device and the office landline as your secondary device.

Step One: Welcome Screen

When you first attempt to activate Banner 9 or Workflow, you will be presented with a Welcome and start Set Up screen for enrolling in Duo.  Click on the green Start set up button to begin the enrollment process.

Step Two: Choose Primary Device for Authentication

Select the type of device you’d like to enroll and click Continue. (Mobile phone is recommended for your primary device, with landline as a backup.)

Step 3: Enter Your Phone Number

1. Select your country from the drop down menu (U.S. is default)
2. Use the number of the smartphone, landline or cell phone you will most likely have with you when you’re logging into the Florida Tech CAS system.
3. Verify that you have entered the number correctly, check the box and click Continue.

Step 4: Choose Device Platform

Choose your device’s operating system and click Continue.

Step 5: Install Duo Mobile

1. Launch the App Store on your mobile phone.
2. Get the Duo Mobile App and install it.
3. Tap "OK" when asked if Duo Mobile should be able to send push notifications.

Step 6: Activate Duo Mobile

Activating the app links it to your account so you can use it for authentication.  Follow the platform specific instructions on the screen

Activation Success!

The Continue button will be clickable and have a green check on it after you scan the barcode successfully.  Click Continue to go on. Then follow the prompts on your smart phone and computer to complete the process of linking your smartphone to your account.

Step 7: (Optional) Set up Your Device Name and Select Notification Method

  1. Click on My Settings and Devices.
  2. You can enter a name for your device here.
  3. You can also select how you would like authentication notifications to be sent by choosing your preference from the drop down
    menu next to “When I log in:”
  4. Click Save to save your settings.

Congratulations! Your smart phone is ready to approve Duo authentication requests.

  1. Click on Send Me a Push.
  2. A “Login Request” notification will be sent to your phone.
  3. Follow the normal process to access notifications on your phone (e.g. tap, swipe left, or swipe right), then tap Approve/Confirm to allow the login.

Step 8: Add a Second Device.

OIT recommends that you add your office landline in case you lose or do not have your smart phone with you.

  1. Click on “Add a new device.”
  2. You may need to confirm that you are requesting a new device. Duo will send a notification to your smartphone (primary) device). Once you confirm, you will be prompted to the next step.
  3. Choose “Landline” (recommended) and click Continue.

Step 9: Enter the Phone Number for Second Device

  1. Choose your country (U.S. is default).
  2. Enter your office phone number.
  3. Verify you have entered the correct number by checking the box.
  4. Click Continue.

Step 10: Finish Enrolling Landline

  1. Follow the prompts to finish enrolling your office phone.
  2. To have Duo authenticate via your landline, click on the Call Me button.
  3. Duo will call your office phone. Pick up the line then tap any key on the phone. Your computer screen will then open to the page you tried to log into.

Author: Curtis Robinson
Last update: 2020-02-11 14:45


How to update the Duo devices settings after enabling the remember me option?

Use a different web browser to gain access to the Duo settings during login.

Author: Curtis Robinson
Last update: 2019-10-25 22:00


How do I map Banner Jobs?

The Banner Jobs shared drive contains user folders and needs to be mapped to your particular folder. You will need to be connected to the VPN in order access this folder off-campus.

Open File Explorer.

Left-click "This PC" on the left side of the window, then right-click "Map network drive..."

In the Map Network Drive window, select the drive letter from the dropdown list adjacent to Drive. Note: The selected letter is a personal choice and will not impact the ability to map a shared folder. Many users select P for Banner Jobs.

MapNetworkDrive2

For Banner Jobs select the folder  \\sdrive.fit.edu\bannerjobs\YOURUSERNAME

Check the checkbox for "Connect using different credentials"

Click Finish button in the Map Network Drive window

When a dialog box appears, enter your username as FLTECH\[TRACKS USERNAME] and your TRACKS account password in the password field.

You can now see the mapped network drive on the Computer window.

Mac OS X 10.7

From the Apple Menu, select the "Go' menu.

Map Mac Network Drive

Type smb://sdrive.fit.edu/bannerjobs/yourTRACKS in the server address box, click the + to add the server to the list

The home directory will now be available on your desktop and the finder. You may have to browse to your specific folder with your username to open it.

Author: Nancy Brenes
Last update: 2020-03-23 15:16


How do I connect to my U-drive with an FTP client (WinSCP)

Connecting to U-drive with (WinSCP)

This FAQ will walk you through connecting to your U drive with the FTP client WinSCP. There are other free FTP clients available such as FileZilla and FuGuFTP for Mac that will also work if you wish to use them.

1. Download and run the WinSCP client from https://winscp.net/eng/index.php.

2. If prompted choose "Install for all users (recommended)" and choose "Yes" on the security prompt.

3. Accept the License Agreement, then choose "Typical installation" on the next screen.

4. Choose "Explorer" for the interface layout.

5. Finish the install and open WinSCP.

6. You will be prompted to set up your first connection. Fill out the information as seen in the image below and log in with your tracks username and password.

-- File Protocol: SFTP

-- Host name: code01.fit.edu

--port: 22

User Name: & Password: Tracks Login

7. Click "Save" then type "U Drive" for the Site Name and check "Create desktop shortcut" leave the rest as default.

8. Once saved you can click login when the U Drive is selected. 

9. Click "Yes" When prompted with the warning about the host key.

10. You should now have a "U Drive" icon on your desktop. When you connect you will have to re-enter your Tracks Password each time.

You should now have access to your U drive. If you have any questions or run into issues please contact Tech Support.

Author: Bradley Aldrich
Last update: 2020-03-23 19:37


Classrooms and Labs

What software is available in the Multimedia Classrooms & Labs?

Windows 10

7-Zip
Adobe Acrobat Reader
Adobe Flash Player
Adobe Shockwave Player
Alice
ANSYS
Arduino
Arena
AspenTech
Autodesk
Bigloo Scheme Compiler
BlueJ
Cadence
COMSOL
Corona Labs Version
Creo
DataFIT
Dropbox
Eclipse
Ghostscript
Gimp
GNU Clisp
Google Chrome
Google Earth
IBM SPSS
Java JDK / JRE
JMP Pro
Labview
LaTex
MATLAB
Microsoft Internet Explorer
Microsoft Office Pro
(Excel, Powerpoint, Publisher, Word, Access, Outlook)
Microsoft Visio Professional
Microsoft Visual Studio
Mozilla Firefox
Notepad++
OpenOffice Suite
Oracle NetBeans
Polymath
PuTTY
Python
Quicktime
R for Windows GUI front-end
Rocscience
RStudio
Ruby
Silverlight
SolidWorks eDrawings
SSH Secure Shell Client with SecureFTP Client
Teamviewer
Tortoise SVN
VideoLAN - VLC media player
Webroot
WinBUGS
XMING

Author: Tech Support
Last update: 2020-03-30 16:01


Room Specific Software

This entry is in revision and can not be displayed.

Author: Tech Support
Last update: 2020-04-03 09:53


How do I log on and use the Classroom Instructor Workstation?

Our multimedia classrooms feature special Instructor Workstations (IWS). By default Staff and Faculty are able to log into these systems while anyone else will need to request access.While it is recommended to attended a short (30 minute) workshop on Multimedia classrooms, it is not required. Those who need to request access are, however, required to do this step.

Overview
Many classrooms are outfitted with multimedia presentation equipment that allows instructors to deliver media-rich course content and record presentations as well. This seminar ensures optimal use instructional equipment for lecture delivery. Seminar participants receive a combination to the instructors™ workstation equipment drawer.

Specific Objectives
This seminar exposes instructors to new methods of delivering course content as well as introductory use of content capture (encapsulation) tools. Specific instruction is provided to:

  • Encourage the use of technology in the classroom experience to improve student understanding and retention of course content
  • Demonstrate the operation of the touchpanel, instructor™s station, projector, document camera, Sympodium/Smartboard, wireless microphone, wireless mouse, personal laptop and media player connections
  • Provide instructors with technical support information and further training opportunities

Prerequisites

  • Experience in the use of Microsoft Windows 10 operating system
  • A university TRACKS account (can be requested through the Technology Support Center at x7284 or http://www.it.fit.edu/support

Use this following link for more information:http://it.fit.edu/training/documents/IWS%20Training%20Tech%20Tip.pdf

Author: Tech Support
Last update: 2018-07-23 16:22


Applied Computing Center Software List

This entry is in revision and can not be displayed.

Author: Tech Support
Last update: 2020-03-30 16:09


What software is available in university computer labs?

Software Availability

Lab Support Services, Information Technology, actively maintains the computer systems and software located in the labs listed below. Software requests are done through e-mail twice a year (July/December) for the Fall and Spring academic semesters. All requests must be submited to the Lab Support Manager (Thomas Couperthwaite) via email. For more information, please visit the Software Installation policy.

Definitions

Multimedia Classrooms

These classrooms feature a single Instructor computer Workstation (IWS) and multiple seating for instruction. These facilities are open to any Florida Tech faculty, staff, or students when classes are not reserved through the Campus EMS booking system.

Multimedia Labs

Computer Systems located in these facilities are open to any Florida Tech faculty, staff, or students when classes are not reserved through the Campus EMS booking system. Typically these type of labs contain many computer systems for intructional use only.

Open Computing Labs

These labs are open to any Florida Tech faculty, staff, or students. These labs are cannot be reserved and will never have classes held in their corresponding rooms.

Department Specific Labs

Such labs are restricted to the individual department in charge of operating these rooms. Such facilities are only used for the sole purpose of the department and do not grant anyone outside of the specific department access to the rooms. Access is granted only through the Department Head of the specific academic unit.

Multimedia Classrooms and Open Computing Labs

If you are unfamiliar with Florida Tech's main campus, please visit the Campus Map.

Multimedia Classroom & Computer Lab Software

Restricted Software Information and Locations

Building Room Type
ACC
215
Open Computing Lab
CRF
112, 210, 220, 230, 401, 402, 403, 404,
524, 525, 526, 527, 609, 610, 620
Multimedia Classroom
EVH* 202 Multimedia Classroom
EVH* 205 Open Computing Lab
FTC
219, 229, 244, 245, 258
Multimedia Classroom
LIB 133 Multimedia Classroom
LINK
255, 256
Multimedia Classroom
LINK
309
Multimedia Lab+
OEC
118, 137*
Multimedia Classroom+
OEC*
127, 128
Multimedia Lab+
OEC* 132
Open Computing Lab+
OEC* 130, 228, 229
Multimedia Lab+
OLS* 120
Multimedia Lab+
OLS* 129, 130 Multimedia Classroom
OPS* 140, 144 Multimedia Classroom
Skurla 102, 106, 110, 116, 120, 121 Multimedia Classroom

+ rooms with additional restricted software. See Link above.

* designates rooms which have electronic key-card access. To request access, please visit: https://itservices.fit.edu/keyrequest

Author: Tech Support
Last update: 2020-04-02 21:37


Open Computing Labs and Multimedia Clasrooms

This entry is in revision and can not be displayed.

Author: Tech Support
Last update: 2017-07-10 16:19


Classroom & Lab Support-Who to Call?

Classroom & Lab Support

Who to call?

 

For Classroom Emergencies please call the Tech Support Line @ 321-674-7284 and press option 1.

  • Choose option 1 if you are experiencing audio & video issues (projector, crestron, audio in classroom).
  • Choose option 2 if you are having issues with the computer (software/hardware).
  • Classroom Emergencies are for Professors experiencing problems DURING a SCHEDULED CLASS.
  • Lab Support Services will respond promptly to these situations.

For other issues such as software installation requests, submit your request through the ticketing system here.

 

 

Author: Tech Support
Last update: 2020-03-30 15:33


Getting Software

Can I use university-owned software once I leave Florida Tech?

The software license agreements that the college purchases to make licensed software available to the community indicates that software may be used only by current students, faculty, and staff.

Following the terms of site licenses, when students, faculty, or staff members leave the university, they are required to remove the licensed software from their computers.

Author: Tech Support
Last update: 2016-06-14 19:29


Free and Discounted Software for Students, Staff, and Faculty

Students, Faculty and Staff can use this software on their personally owned computers.

Recommended Free Software

Site-Wide Licensed Software

Vendor-Discounted Software

Kivuto

  • Vendor offers discounts on Microsoft software
  • Requires a valid TRACKS login
  • Included software:
    • Students: Windows 10 Education, Adobe Creative Cloud, IBM Code, VMware and more.
    • Faculty/Staff: Windows 8.1, Windows 8, Windows 7, Office 2013, , Office 365 University, Office 2010 (PC)/2011 (MAC) Suites, Adobe Creative Cloud. Note: The non subscription Microsoft Software is "Work At Home" meaning that after you leave the Univeristy you will no longer have access to it.
  • For more information please see our supplemental information page.

JourneyEd.com

    • Software discounts provided by the Bookstore
    • Included software:
      • Students: Windows 8.1 pro Student, Office 365 University, AutoCAD Design Suite Ultimate 2014 Student, Adobe Creative Cloud, SolidWorks Student Edition, Adobe Photoshop CS6, Rosetta Stone Spanish Level 1.

 

    • Faculty/Staff: Office 2013 Home & Student, Office 365 University, Adobe Photoshop CS6, Adobe Creative Cloud, Rosetta Stone Spanish Level 1.

Author: Tech Support
Last update: 2018-08-31 15:45


Campus-Licensed Software for University-Owned PCs

University-Licensed Software

University-Licensed Software

The following list of software is licensed for use on university-owned computers. This software is NOT for personally-owned computers. A Faculty or Staff TRACKS Account is required to install site-licensed software. All Operating System upgrades must be requested through the Technology Support Center or your departmental technology assistant.

 

  • EMS Campus Client
  • Microsoft One Note 2013 (Comes with Office 2013 Plus Complete Install)
  • Microsoft Project 2013
  • Microsoft Publisher 2013 (Comes with Office 2013 Plus Complete Install)
  • Microsoft Visio 2013
  • Microsoft Office for PC - 2010, 2013, 2016
  • Microsoft Office for Mac OS X - 2011, 2016
  • Microsoft Virtual PC for Mac OS X (Not available for download)
  • Microsoft Visual Studio Pro Edition 2013
  • Core Client Access Licenses (Windows Servers, Exchange Server, SMS Server, Sharepoint Server)
  • Microsoft Operating System Upgrades (Windows 7 Ent, Windows 8.1 Ent, Windows 10 Ent)

Most of this software can be obtained through the Software Center application on your computer. For MAC users, you may contact our Technology Support Center for further assistance on obtaining software.

To install Office 365 please follow these instructions

 

Computer Lab and Multimedia Classroom software requests should be direct to Lab Support Services at the following link: Computing Labs

Author: Tech Support
Last update: 2018-07-10 12:51


How do I purchase Adobe software from CDW-G?

Note: This document is for purchasing software for use on university-owned computers.

Florida Tech has entered into a contractual agreement with Adobe Systems Inc. and the Florida Community College Distance Learning Consortium (FCCDLC). Adobe's Adobe Contractual License Program (CLP) is a flexible licensing program that enables FCCDLC members to purchase Adobe software products and receive the discounts and benefits of a large-volume purchase. This agreement is facilitated through CDW-G.

Sample Products

  • Acrobat Product Family
  • Illustrator
  • Dreamweaver
  • Photoshop
  • InDesign

Contact

  • Purchase software online at www.CDWG.com/FLIT
  • Or contact Patrick O Neill at CDW-G 1-866-224-4940

Author: Tech Support
Last update: 2018-12-12 09:41


How do I purchase software for university-owned computers?

Note: This document is for purchasing software for university-owned computers.

Obtaining software discounts for on-campus use

The software listed on this page is discounted for use on university-owned computers. The university has purchased several site licenses that do not require an additional purchase. If the software you need is not on the licensed software list, it may be discounted using the purchasing procedures below.

Purchasing Other Microsoft Software Products

Additional Microsoft software, not covered under the Microsoft Agreement or Site Licenses, may be purchased through the following preferred vendors.

Preferred Vendor 1: Software House International

Purchasing Adobe Software Products

Adobe software is discounted through its Contractual License Program. This agreement is facilitated through CDW-G.

Preferred Vendor: CDW-G


Purchasing Other Software Products

Please contact the Technology Support Center for assistance in purchasing a software product to fit your requirements.

Author: Tech Support
Last update: 2016-06-16 17:56


Purchasing Discounted Software for Faculty and Staff

Obtaining Software for Home Use

Microsoft Software for Home use by Faculty and Staff

Florida Tech Faculty and staff can aquire Microsoft Products for use on their personal computers. Under our Campus Agreement Work at Home software can be purchased through select vendors. Only one copy of an item may be purchased. All purchased software is available via download. (Backup media may be available for select items)

Software Available 

    • Office 365 University
    • Microsoft Office Professional 2010
    • Microsoft Office Professional 2013
    • Microsoft Office Professional 2016 for PC and Macintosh
    • Windows 10 Pro Upgrade (Must have an original operating system for the PC)
    • Windows 8.1 Pro Upgrade (Must have an original operating system for the PC)
    • Windows 7 Pro Upgrade (Must have an original operating system for the PC)

 

Work At Home Software

Faculty/Staff Only. Fully featured version, available through the Microsoft Work At Home program. This product must be used for work-related purposes only. Only a staff or faculty member - who is the primary user of a work computer on which a copy of this software is installed - may install this product on a home or portable computer via this purchase. Use of any such secondary copy shall be subject to the terms and conditions of the Microsoft licensing agreement under which the original copy is licensed to your academic institution.

Limitations

Software is to be used for University Business only
Software must be removed from personal computer if you are no longer employed by the University
Cafeteria, grounds, and other non-computer based positions are not eligible to use software under this agreement.

Advantages

Significantly cheaper purchase price. 

For the latest versions, please purchase online through Kivuto

Some of the links provided will require you to verify who you are by logging in with your TRACKS user name and password or will require you to send a copy of your academic id to the vendor before your item will be shipped to you. Please read all information very carefully before you proceed the first time through. It will save you a lot of time later in the purchasing process.

Some sites will have tabs for students and others for faculty/staff. Choose the tab that corresponds to you and only work within that area. If you cross tabs and add items in your cart that require a staff login but you are a student, you will not be able to complete the checkout process.

Author: Tech Support
Last update: 2016-06-16 18:02


What software is available in university computer labs?

Software Availability

Lab Support Services, Information Technology, actively maintains the computer systems and software located in the labs listed below. Software requests are done through e-mail twice a year (July/December) for the Fall and Spring academic semesters. All requests must be submited to the Lab Support Manager (Thomas Couperthwaite) via email. For more information, please visit the Software Installation policy.

Definitions

Multimedia Classrooms

These classrooms feature a single Instructor computer Workstation (IWS) and multiple seating for instruction. These facilities are open to any Florida Tech faculty, staff, or students when classes are not reserved through the Campus EMS booking system.

Multimedia Labs

Computer Systems located in these facilities are open to any Florida Tech faculty, staff, or students when classes are not reserved through the Campus EMS booking system. Typically these type of labs contain many computer systems for intructional use only.

Open Computing Labs

These labs are open to any Florida Tech faculty, staff, or students. These labs are cannot be reserved and will never have classes held in their corresponding rooms.

Department Specific Labs

Such labs are restricted to the individual department in charge of operating these rooms. Such facilities are only used for the sole purpose of the department and do not grant anyone outside of the specific department access to the rooms. Access is granted only through the Department Head of the specific academic unit.

Multimedia Classrooms and Open Computing Labs

If you are unfamiliar with Florida Tech's main campus, please visit the Campus Map.

Multimedia Classroom & Computer Lab Software

Restricted Software Information and Locations

Building Room Type
ACC
215
Open Computing Lab
CRF
112, 210, 220, 230, 401, 402, 403, 404,
524, 525, 526, 527, 609, 610, 620
Multimedia Classroom
EVH* 202 Multimedia Classroom
EVH* 205 Open Computing Lab
FTC
219, 229, 244, 245, 258
Multimedia Classroom
LIB 133 Multimedia Classroom
LINK
255, 256
Multimedia Classroom
LINK
309
Multimedia Lab+
OEC
118, 137*
Multimedia Classroom+
OEC*
127, 128
Multimedia Lab+
OEC* 132
Open Computing Lab+
OEC* 130, 228, 229
Multimedia Lab+
OLS* 120
Multimedia Lab+
OLS* 129, 130 Multimedia Classroom
OPS* 140, 144 Multimedia Classroom
Skurla 102, 106, 110, 116, 120, 121 Multimedia Classroom

+ rooms with additional restricted software. See Link above.

* designates rooms which have electronic key-card access. To request access, please visit: https://itservices.fit.edu/keyrequest

Author: Tech Support
Last update: 2020-04-02 21:37


How do I install software through Software Center (SCCM)?

For Windows Machines on the Florida Tech Domain (fit.edu)

Software Center, part of Microsoft's Software Center Configuration Manager (SCCM), allows users to install the latest versions of software applications on university-owned computers accross campus.

Computers on the Florida Tech domain (fit.edu) are those which require you to sign in with your TRACKS username and password.

For Windows 7, Windows 8.1, or Windows 10:

1. Press the Windows key or choose the Start Button. 

 or Win8 Windows Key

2. Type "Software Center" into the search bar.

   or 

3. Click the Software Center executable file that appears in the menu.

4. Software Center will open. Choose the software application you wish to install, and click the install button in the bottom right-hand corner.

Software Center

 If you choose the "Installation Status" tab, you can confirm that the software is installing and also confirm if/when it finishes.

If you experience any problems installing software through Software Center, please contact the Technology Support Center at techsupport@fit.edu or by calling (321) 674-7284.

Author: Tech Support
Last update: 2016-06-16 18:29


Installing Fortinet SSL VPN Client

This entry is in revision and can not be displayed.

Author: Tech Support
Last update: 2020-03-18 20:44


How to Install FortiClient VPN and Configure it for Off-Campus Computers

This entry is in revision and can not be displayed.

Author: Tech Support
Last update: 2020-03-18 20:44


How do I install Office 365 on my Windows / MAC device?

Getting Started: Minimum
System Requirements


WINDOWS

Operating System: Windows 10, Windows 8.1, Windows 8, Windows 7 Service Pack 1, Windows 10 Server, Windows Server 2012 R2, Windows Server 2012, or Windows Server 2008 R2
Processor: 1 gigahertz (GHz) or faster x86-bit or x64-bit processor with SSE2 instruction set
Memory: 2 GB RAM
Hard Disk: 3.0 GB of available disk space
Display: 1024 x 768 screen resolution
Graphics: Graphics hardware acceleration requires a DirectX 10 graphics card.
.NET Version: NET 3.5 required. Some features may require .NET 4.0, 4.5, or 4.6 CLR to also be installed.

MAC

Operating System: Mac OS X 10.10 or later
Processor: Intel processor
Memory: 4 GB RAM
Hard Disk: 6 GB of available disk space. HFS+ hard disk format (also known as Mac OS Extended or HFS Plus)
Display: 1280 x 800 screen resolution

NOTE*
Product functionality and graphics may vary based on your system configuration. Some features may require additional or advanced hardware or server connectivity. 

 

Downloading Office


1.) Open your web browser and navigate to
https://login.microsoftonline.com/
2.) In the field labeled Email or Phone, enter your TracksID followed by @fit.edu.
                          Example: Student2011@fit.edu
                          Example: StaffID@fit.edu
3.) Next click in the password field. At this point you will be redirected to the FIT Portal for Office 365.
4.) Enter your tracks password and click Sign in.
5.) After you successfully login near the top of the page will be a link to “Install Office 2016”. Click the link to download the necessary setup files.
6.) Your file should begin downloading if it does not refresh the page and try again.

 

Installing Office 365: Windows


1.) To install office run the executable that was downloaded in the previous section (Downloading Office).
2.) Follow the onscreen prompts.
3.) Open any of the newly installed office applications. Once opened it may prompt for activation. To Activate enter your TracksID@fit.edu followed by your tracks password.

 

Installing Office 365: MAC


1.) To install office run the Microsoft.pkg that was downloaded in the previous section (Downloading Office).
2.) Follow the onscreen prompts.
3.) Once installed, navigate to applications and open any of the newly installed office applications. Once opened it may prompt for activation. To Activate enter your TracksID@fit.edu followed by your tracks password.

 

Installation: Office 365 Preinstalled But Not Activated


1.) If  Office is already installed and needs activation, open any Office 365 application.
2.) When prompted for activation, select sign in as another user.
3.) When the credentials box appears, enter your TracksID@fit.edu followed by your tracks password.
4.) Close all Office 365 applications and open them. The license should have applied.
5.) If office fails to activate, please save your current opened documents and files, then restart the system. After the restart, try to activate again.

 

 

Author: Tech Support
Last update: 2017-01-26 18:06


How do I install Office 365 on my Windows / MAC device?

This entry is in revision and can not be displayed.

Author: Tech Support
Last update: 2017-01-25 16:06


MATLAB for Students and Faculty

About MATLAB and Simulink

MATLAB, the language of technical computing, is a programming environment for algorithm development, data analysis, visualization, and numeric computation. Simulink is a graphical environment for simulation and Model-Based Design of multidomain dynamic and embedded systems. MathWorks produces nearly 100 additional products for specialized tasks such as data analysis and image processing.


 

Products Available on Campus

MATLAB, Simulink, and add-on products are available through our TAH campus-wide license. Application areas include:

  • MATLAB
  • Simulink
  • Aerospace Blockset
  • Aerospace Toolbox
  • Bioinformatics Toolbox
  • Communications System Toolbox
  • Computer Vision System Toolbox
  • Control System Toolbox
  • Curve Fitting Toolbox
  • DSP System Toolbox
  • Data Acquisition Toolbox
  • Embedded Coder
  • Filter Design HDL Coder
  • Financial Toolbox
  • Fixed-Point Designer
  • Fuzzy Logic Toolbox
  • Global Optimization Toolbox
  • HDL Coder
  • HDL Verifier
  • Image Acquisition Toolbox
  • Image Processing Toolbox
  • RF Toolbox
  • Robotics System Toolbox
  • Signal Processing Toolbox
  • SimEvents
  • SimRF
  • Simscape
  • Simscape Electronics
  • Simscape Multibody
  • Simscape Power Systems
  • Simulink 3D Animation
  • Simulink Coder
  • Simulink Control Design
  • Simulink Design Optimization
  • Simulink_Desktop Real Time
  • Simulink Real Time
  • Spreadsheet Link
  • Stateflow
  • Statistics and Machine Learning Toolbox
  • Symbolic Math Toolbox
  • System Identification Toolbox
  • Vehicle Network Toolbox
  • Vision HDL Toolbox
  • WLAN System Toolbox
  • Wavelet Toolbox
  • Parallel Computing Toolbox
  • Partial Differential Equation Toolbox
  • Instrument Control Toolbox
  • LTE System Toolbox
  • MATLAB Coder
  • MATLAB Compiler
  • MATLAB Compiler SDK
  • Mapping Toolbox
  • Neural Network Toolbox
  • OPC Toolbox
  • Optimization Toolbox
  • Phased Array System Toolbox

Author: Tech Support
Last update: 2019-01-14 09:19


Email

Do I have to check my Florida Tech email address?

In short, yes.

Once students are issued a Florida Tech email address, all official communication from the university will go to that mailbox as a matter of university policy. As a result of this policy, it is important that all students check their mailbox at https://my.fit.edu on a regular basis.

We recommend checking your Florida Tech email address at least once every 24 hours.

What if I have another email address that I check more regularly than my Florida Tech email address?

Although it is not a service the Technology Support Center supports or provides, you can configure your Florida Tech mailbox to forward your emails to another address.

Follow the instructions on this FAQ article to learn how.

Author: Tech Support
Last update: 2020-03-05 15:33


List of file attachments types that are blocked by the incoming/outgoing mail server.

Files with the following extensions will be stripped from attachments by the email server.

Note: This applies for Exchange users sending or receiving email from my.fit.edu and external email addresses.

Archive Files: ZIP, TAR, GZ, and RAR containing files with the extensions below will be blocked.

Extension Reason
.bat Batch files are often malicious
.chm Compiled help files are very dangerous in email
.cmd Batch files are often malicious
.cnf SpeedDials are very dangerous in email
.com Executable DOS/Windows programs are dangerous in email
.cpl Control panel items are often used to hide viruses
.exe Executable DOS/Windows programs are dangerous in email
.hta HTML archives are very dangerous in email
.ins Windows Internet Settings are dangerous in email
.lnk Eudora *.lnk security hole attack
.mhtml MHTML files can be used in an attack against Eudora
.pif Shortcuts to MS-Dos programs are very dangerous in email
.scf Windows Explorer Commands are dangerous in email
.scr Windows Screensavers are often used to hide viruses
.vb? Visual Basic Scripts are dangerous in email
.ws Windows Script Host files are dangerous in email
.xnk Microsoft Exchange Shortcuts are dangerous in email

Author: Tech Support
Last update: 2014-01-03 12:06


How do I forward emails from my Florida Tech email address to another email address?

Students are responsible for all mail sent to their @my.fit.edu address. If you want to forward your email to another account, you can do so via web based email client. The instructions below do not apply to Exchange (@fit.edu) users.

Student @my.fit.edu users:

  1. Sign in to https://my.fit.edu.
  2. Click this link to get to the settings page: https://mail.google.com/mail/?shva=1#settings/fwdandpop
  3. If the step 2 link DID work, skip to step 8. If step 2 DID NOT work, continue to step 4.
  4. Click your Account name at the top of the Mail page.
  5. Click on Account Settings.
  6. Click on Settings to the right of Gmail.
  7. Click on the Forwarding and POP/IMAP tab.
  8. Click on the Add a forwarding address button.
  9. Enter the email address to which you'd like your messages forwarded.
  10. It will send a verification email to the forwarding email address.  Follow the instructions in the email.
  11. Reload the Forwarding and POP/IMAP tab.
  12. Select the action you'd like your messages to take from the drop-down menu. You can choose to keep Gmail's copy of the message in your inbox, or you can send it automatically to All Mail or Trash.
  13. Click on Save Changes.

Please note: While email forwarding may work after following these instructions, it is not a service that is provided and therefore is not supported.

Author: Curtis Robinson
Last update: 2020-03-05 15:36


What are my options for accessing my Google Applications email account? (Students/Guests)

Table of Contents

About Student/Guest Email Accounts
Accessing Your Email Online
Set Up to Use Applications:

Set Up Google Applications Password
Enable IMAP or POP
Allow "Less Secure" Applications

Steps for Outlook 2013/2016 on PC
Steps for Outlook 2016 on Mac
Steps for Mac Mail
Steps for Apple iPhone, iPad, or iPod
Steps for Android Mobile Devices
Need Assistance?

About Student/Guest Email Accounts

Florida Tech is partnered with Google to provide personalized Google Applications accounts to our students and guests of the university. As such, all Florida Tech students and guests have a Gmail mailbox with the domain suffix "@my.fit.edu" at the end their usernames. This means that your email address is: username@my.fit.edu

For example, if your TRACKS username was jsmith2017, your email address would be:

jsmith2017@my.fit.edu

Accessing Your Email Online

Whether you are using a Mac or a PC, you can open any web browser and go to the website http://mail.my.fit.edu/. You will be prompted to sign in with your TRACKS username and passwordas the CAS authentication page.

cas login page my.fit.edu

Once you enter your TRACKS username and password, click "LOGIN." 

Alternatively, you can go to the website http://my.fit.edu/, enter your TRACKS username and password, then click on the "Email" icon. 

my.fit.edu email icon

Your login credentials will be authenticated and you will be redirected to your Gmail mailbox. It should look something like this:

gmail mailbox image

You now have the ability to read and send emails as you would with any other mailbox service. This should work in any internet browser such as Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc.

Set Up to Use Applications

1. Set Up Google Applications Password

First things first. In addition to your TRACKS password, there is another password used sometimes that is specifically for configuring your email account on different email applications. This password is known as your Google Applications password.

This article will specify when it is necessary to use your Google Applications password instead of TRACKS in the email setup process.

In order to set up your Google Applications password, go to the website: https://tracks.fit.edu/tracks/passwd/

From the drop-down menu, select "Google Applications."

Enter a password and confirm that password, ensuring that it meets the requirements listed at the bottom of that page.

2. Enable IMAP or POP

Next, you should enable IMAP or POP. This gives you the ability to configure your mailbox in email clients such as Outlook, Mac Mail, and Thunderbird.

What is the difference between IMAP and POP?

IMAP and POP are both ways to read your Gmail messages in other email clients.

IMAP can be used across multiple devices. Emails are synced in real time.

POP can only be used for a single computer. Emails aren't synced in real time. Instead, they're downloaded and you decide how often you want to download new emails.

Enable IMAP

  1. On your computer, go to the website mail.my.fit.edu.
  2. In the top right, click "SettingsSettings.
  3. Click the Forwarding and POP/IMAP tab.
  4. In the "IMAP Access" section, select Enable IMAP.
  5. Click Save Changes.

You can find advanced configuration settings for IMAP here.

Enable POP

  1. On your computer, go to the website mail.my.fit.edu.
  2. In the top right, click "SettingsSettings.
  3. Click the Forwarding and POP/IMAP tab.
  4. In the "POP Download" section, select Enable POP for all mail or Enable POP for mail that arrives from now on.
  5. At the bottom of the page, click Save Changes.

You can find advanced configuration settings for POP here.

3. Allow "Less Secure" Applications

Finally, in order to be able to configure your email on certain applications Google has deemed "less secure," you need to enable that setting. This enables the ability to configure IMAP and POP on various applications.

To do this, go to the following website: https://myaccount.google.com/lesssecureapps

You will notice the option is set to "OFF."

Click the switch to the right of "Allow less secure apps" to turn it "ON."

You can now configure your mailbox on other applications.

Steps for Outlook 2013/2016 on PC

  1. If this is your first time setting up an account in Outlook, the Account Setup window will come up automatically. If you are already using Outlook for another account, continue to step 2.
  2. From inside Outlook, go to "File" > "Add Account"
  3. In the Auto Account Setup window, select the "Manual setup or additional server types" radio button.
  4. Select "POP or IMAP" and then click "Next."
  5. To configure IMAP, use the settings indicated below. For POP settings, continue to step 12. Note: You will need to use your Google Applications password.
  6. Click "More Settings" as shown the image shown above.
  7. Under the "Outgoing Server" tab, check the "requires authentication" option:
  8. Under the "Advanced" tab, ensure the server ports are configured as indicated:
  9. Click "OK," then click "Next."
  10. The account settings will be tested. You should see the following window appear:
  11. Click "Close," and then click "Finish."
  12. To configure POP, use the settings indicated below:
    Note: You will need to use your Google Applications password.
  13. Click "More Settings" as shown in the image above.
  14. Under the "Outgoing Server" tab, check the "requires authentication" option:
  15. Under the "Advanced" tab, ensure the server ports are configured as indicated:
  16. Click "OK," then click "Next."
  17. The account settings will be tested. You should see the following window appear:
  18. Your mailbox is now configured with Outlook.

Steps for Outlook 2016 on Mac

  1. Open Outlook, and then go to "Outlook" on the menu bar and select "Preferences."
  2. In the Preferences menu, select "Accounts."
  3. Select "New account" from the drop-down menu in the bottom-left.
  4. Enter your Florida Tech email address:
  5. Click "Continue," then enter your Google Applications password in the window as shown:
  6. Click "Add Account." Your mailbox should automatically configure and then appear as shown below:

Steps for Mac Mail

  1. Open the Mac Mail application, then go to the menu bar an select "Mail" > "Accounts."
  2. From the Accounts window, select the " + " icon in the bottom left-hand corner to add a new mailbox.

    Select "Add Other Account..." as shown in the image above.
  3. Then, select "Mail account" as shown below:
  4. Enter your first and last name, your full email address, and your Google Applications password:

    Then, click "Sign In."
  5. If you want to set up the mailbox as IMAP, enter the settings as indicated below. For POP, skip to step 7.
  6. Click "Sign In."
  7. To setup the mailbox as POP, enter the settings as indicated below:

    Your should now be able to use your mailbox in Mac Mail.

Steps for Apple iPhone, iPad, iPod

  1. Tap the "Settings" gear icon.
  2. Go to "Mail, Contacts, Calendars," and tap "Add Account."
    mcc
  3. Tap the "Google" option.
    google
  4. You will be redirected to the Gmail Sign in page. Enter your full @my.fit.edu email address:
    gmail sign on
    Tap "NEXT."
  5. You should be redirected to the CAS authentication page:
    cas 1
  6. Enter your TRACKS username and password. Do not enter your email address.
    ios2
  7. If you entered your username and password correctly, the application should authenticate you find the mailbox:
    ios7
    Tap "Save."
  8. Tap on the "Gmail" option.
    Your mailbox should open on your Apple device.
    ios8

Steps for Android Mobile Devices

Note: Android devices can vary based on the version of Android OS installed on the device. However, the options should basically be the same.

  1. Tap the "Settings" gear icon from the app tray.
  2. Under the "General" tab, tap "Accounts & sync."
  3. Tap the "ADD ACCOUNT" button near the bottom of the screen.
  4. If your device has security PIN, you will be prompted to enter your PIN and press "Next."
  5. Tap the "Google" option from the list.
  6. If your device has a security PIN, you may be prompted to enter your PIN again.
  7. On the Add your account screen, type your full email address:

    Click "NEXT."
  8. Tap the "Accept" button to agree to the Terms of Service.
    accept
  9. You will be redirected to the CAS authentication page. Enter your TRACKS username and password:

    Tap "LOGIN."
  10. If you are prompted to set up payment information, simply tap "No thanks," then tap "CONTINUE."

    You should now be able to access your mailbox on your Android device.

Need Assistance?

If you encounter any issues with these instructions, please contact the Technology Support Center at techsupport@fit.edu or by calling +1 (321) 674-7284.

Author: Tech Support
Last update: 2017-08-09 15:50


Receiving POP email error on send and receive - POP mailbox is locked.

Symptom

Receiving POP email error on send and receive - POP mailbox is locked. Cannot receive new messages.

Cause

A mail client is attempting to access a locked POP account.

Solution

Close the mail client and reboot. Wait at least 10 minutes before opening the mail client again. (The reboot may not be needed but ensures that the application thoroughly quits.)  If this does not resolve the issue please contact the Technology Support Center.

Additional Info

When a mail client connects to the POP server it locks the POP account. When the mail client has completed its tasks it issues a QUIT command to the POP server which unlocks the account. If no QUIT signal is issued and the connection remains idle for 10 minutes, the account is unlocked automatically. If mutliple computers are trying to access the POP account at the same time, this could cause the mailbox to be locked and inaccessible. Also, if the refresh rate for send/receive is more frequent than 10 minutes and a message hangs for some reason, then the server will remain locked for 10 minutes. Likewise if a client accesses the mailbox and the receive is cancelled prior to completion, the server may remain locked. The server will unlock the account automatically after 10 minutes and at that time the mail client should be able to reconnect.

Author: Tech Support
Last update: 2014-10-14 14:20


How can I gain access to a former employee's Exchange mailbox or computer files?

When an employee separates from the university their email or documents may be needed by their department to continue performing their duties.

Please follow these steps to request access to a terminated employee's files.

  1. The Department Head of the requesting department must submit a request to Human Resources.

  2. If HR approves the request, they notify Enterprise Systems via a memo/email.

  3. Enterprise Systems will then give the Tech Support Center authorization to provide access to the specified email and documents.

To contact Human Resources, please call (321) 674-8100 or email hr@fit.edu.

Author: Tech Support
Last update: 2016-06-27 19:24


How to stop Outlook from marking messages as read when viewed (For Shared Mailboxes)

For Outlook 2010:

1.  Click the View tab.

Picture of Step 1 through 3.

2. In the Layout section, click on Reading Pane.

3.Select Options from the pop-up menu that appears.
4.With the Reading Pane window open, uncheck Mark items as read when viewed in the Reading Pane and click ok.

step 4

 

For Outlook 2007:

To stop Outlook from marking messages as read when viewed in the reading pane, do the following:

  1. Open Outlook
  2. Click on Tools on the top menu bar
  3. Select Options from the dropdown menu
  4. Select the Other tab
  5. Click the Reading Pane button
  6. Unselect "Mark items as read when viewed in the Reading Pane"
  7. Click OK
  8. Click Apply, then OK again

Author: Tech Support
Last update: 2012-09-19 00:58


How do I set up my Exchange mailbox on Android or iOS?

Easy Way

  1. Install Outlook from either the Google Play Store (Android) or the Apple App Store (iOS).
  2. Select the "Get Started" button.
  3. If your email shows up, select "Add Account". If not, enter your full Florida Tech Email address in the box. Press "Continue >"
  4. Enter your Florida Tech TRACKS Account password into the Florida Tech form
  5. If prompted to add another account, select "Skip".
  6. Press next through the tutorial. You should then be set up.

Android

  1. Tap "Settings" > "Accounts" > "Add account" > "Email."

    Select Accounts
  2. Type your full email address, for example username@fit.edu, type your TRACKS password, and then tap "Next".

  3. Select the "Exchange" option.

  4. You might receive a message similar to the one shown below about additional security features. The server will likely be "outlook.office365.com" Select "OK" to continue.

    Remote security administration
  5. Once the device verifies the server settings, the "Account Options" page opens. Accept the defaults or select the options for how you want to receive and send your mail, and then tap "Next." (You may need to scroll down to see Next.)

  6. On the Set up email page you can change the name of your account. When you're finished tap "Done."

 

iPhone, iPad or iPod Touch

1. Go to "Settings," scroll down to "Mail, Contacts, Calendars," and then tap "Add Account."

2. Select "Exchange."

3. Enter your full email address, such as: username@fit.edu. Add your TRACKS password and a description of your account and then tap "Next."

4. Choose the apps you want your email account to sync with your iOS device and then tap "Save." Your email account is now ready for use with the iOS Mail app.

If you encounter any problems while following these instructions, please contact the Technology Support Center at (321) 674-7284 or techsupport@fit.edu.

Author: Tech Support
Last update: 2020-04-03 13:07


When do I get my Florida Tech email account?

Students

Main Campus - Melbourne:
Your mailbox will be created once your tuition deposit it processed. It could take anywhere from 24-72 hours for your deposit to process, depending on your financial institution.

Extended Studies:
Your mailbox will be created once you have been accepted into the program.

Bisk Education:
Your mailbox will be created once your application is processed and you are accepted.

Continuing Education (ABA/PDP):
Your mailbox will be created once you have been accepted into the program.

Staff/Faculty

Your mailbox will be created once Human Resources has completed processing all hiring paperwork and a start date is issued.

Guests

Your mailbox will be created once Human Resources has completed processing your guest role paperwork.

 

 

Author: Tech Support
Last update: 2017-08-09 16:11


What options do I have for accessing my student email?

This entry is in revision and can not be displayed.

Author: Tech Support
Last update: 2016-06-27 19:37


How can I connect Outlook/ Mail (mac) to my student Google Applications account?

This entry is in revision and can not be displayed.

Author: Tech Support
Last update: 2014-10-17 11:26


How to set up IMAP or POP in Thunderbird for Exchange

This entry is in revision and can not be displayed.

Author: Junior Sawney
Last update: 2019-01-08 16:48


How do I forward emails from within Outlook Web Access (ex.fit.edu)?

  1. Open Internet Explorer. Note: This can be done only through Internet Explorer.
  2. Open the link: https://ex.fit.edu.
  3. Make sure the option Use Outlook Web Access Light is Unchecked.
  4. Login using your exchange account User Name and Password.
  5. After logging in, click on Options on the top right corner of the screen.
  6. In the list on the left, click on Rules.
  7. Click on New Rule, click Create a New Rule for arriving message.
  8. On the popup window, click Delete Disabled Rule.
  9. In the New Rule window, under After the message arrives, select the appropriate rule to forward messages depending on their content.
  10. After selecting the rule, click on the people and distribution list link.
  11. In the new window, write the recipient email address in the Mail Recipients: field at the bottom of the window. Click OK.
  12. Under Do the following, click on Forward or redirect
  13. As per your preference, from the list select if you want to Forward or Redirect the email.
  14. After selecting the rule, click on the new forward it to people and distribution list link.
  15. In the new window, write the recipient email address in the Mail Recipients: field at the bottom of the window. Click OK.
  16. In the Name: field, provide a name to the rule.
  17. Click Save.
  18. This should automatically forward E-mails to the specified address as per user preference.

Author: Tech Support
Last update: 2016-06-27 19:33


I cannot send an email to an account that is known to exist, but Exchange gives a "Delivery has failed to these recipients or distrbution lists:" error in Outlook?

There is a problem when an email account change occurs in Exchange and Outlook has the email cached locally. The local cached email does not update properly, so you end up getting a bounced email saying "Delivery has failed to these recipients or distrbution lists."

To fix the problem, the local cache needs to be cleared for the email address.

Here are the steps to delete the locally cache entry from Outlook:

  1. Close Outlook.
  2. Download the NK2Edit program from this website: http://www.nirsoft.net/utils/outlook_nk2_edit.html
  3. Save the nk2edit zip file to the Desktop.
  4. Extract the nk2edit.zip file to a folder.
  5. Open nk2edit by double-clicking on the file nk2edit or nk2edit.exe
  6. Right-click on the email addresses you are trying to send to and select Delete Selected Records
  7. Close nk2edit
  8. Open Outlook
  9. Send an email to email address.
  10. If it does not work, then contact the Technology Support Center.

 

Author: Curtis Robinson
Last update: 2012-09-19 01:26


How do I add an email address to my Block List? (Faculty/Staff)

What is a "Block List?"

Your Block List is a filtered list of email addresses that will always be blocked from being delivered to your Exchange mailbox. You can add and remove email addresses from your personal Block List.

How do I access my Block List?

1. Go to the website https://spam.fit.edu

2. Login with your emaill address (ex: username@fit.edu) and TRACKS password.
3. On the right-hand side, click on the silhouette icon: 
4. From the drop-down menu, click “Preferences”.

5. Under the “Antispam Management” section, click the word “Block.”

6. Type the email address that you want to permanently block in the textbox:

7. Click the "+" button.

8. When finished, click the "Close" button at the bottom-right of the window.

9. Click the “OK” button in the bottom-left to save the preference.

Author: Tech Support
Last update: 2017-07-11 16:30


How do I add an email address to my Safe List? (Faculty/Staff)

What is a "Safe List?"

Your Safe List is a filtered list of email addresses that will always be allowed to deliver to your Exchange mailbox. You can add and remove email addresses from your personal Safe List.

How do I access my Safe List?

1. Go to the website https://spam.fit.edu

2. Login with your email address (ex: username@fit.edu) and TRACKS password.

3. On the right-hand side, click on the silhouette icon: 

4. From the drop-down menu, click on “Preferences”.

5. Under the “Antispam Management” section, click the word “Safe.”

6. Type the email address that you want to permanently allow in the textbox:

7. Click the "+" button.

8. When finished click the "Close" button at the bottom-right of the window.

9. Click the “OK” button in the bottom-left to save the preference.

Author: Tech Support
Last update: 2017-07-11 16:47


How to add email to your black/white list from Bulk (SPAM) Inbox (Faculty/Staff)?

This entry is in revision and can not be displayed.

Author: Curtis Robinson
Last update: 2016-06-27 19:51


How do I release or delete messages from the "Bulk" (Spam) mailbox? (Faculty/Staff)

For Individual Messages

  1. Go to the website https://spam.fit.edu
  2. Login with your Exchange email address. Ex: username@fit.edu and TRACKS password
  3. In your "Bulk" inbox, right click on the message that you want to release or delete.
  4. Select "Release" or "Delete." The email will be sent to your inbox if you selected release. It will be deleted if you selected delete.
  5. Click the “Log Out” button in the upper right to exit.

For Cleaning the Whole Bulk Folder and Multiple Accounts

If you find you are receiving multiple spam messages you must log in your spam account associated with each mailbox and to delete the spam from the multiple addresses associated with your @fit.edu Exchange account.

  1. Go to the website https://spam.fit.edu
  2. Login with your Exchange email address. Ex: username@fit.edu and TRACKS password.
  3. Now click on the "Bulk" folder and you will see a pane with the email, right click on the Bulk folder, and choose "Empty".
  4. Choose "Log Out" when finished.
  5. Then you can login to your_username@go.fit.edu repeat steps 1-4, and then your_username@it.fit.edu to delete all the messages associated with the account.

Author: Curtis Robinson
Last update: 2016-06-28 10:41


How do I automatically whitelist emails I release? (Faculty/Staff)

  1. Go to the website https://spam.fit.edu
  2. Login with your TRACKS (Exchange Email) account. Ex: username@fit.edu  and password
  3. On the left hand side, click on “Preferences”.
  4. Under the “Email Account Management” section, click the word “On” for “Add outgoing email addresses to White list:”.
  5. Click on “Apply” button.
  6. Click the “Log Out” button in the upper right when finished.

Author: Curtis Robinson
Last update: 2016-06-27 19:57


How do I stop receiving spam reports? (Faculty/Staff)

  1. Go to the website https://spam.fit.edu
  2. Login with your TRACKS (Exchange Email) account. Ex: username@fit.edu and password
  3. In the menu on the left hand side click on “Preferences.”
  4. Under the “Antispam Management” section, click the word “Off” for “Receive spam report:
  5. Click on “Apply” button.
  6. Click the “Log Out” button in the upper right when finished.
    Spam Report Off

Be Aware you have to do this for each alias address associated with your account to completely stop receiving the messages.

Then you can login to your_username@go.fit.edu repeat steps 1-6, and then your_username@it.fit.edu and repeat steps 1-6, which both user your TRACKS password as the password.

Author: Curtis Robinson
Last update: 2016-06-28 10:54


How do I add my student email account (Gmail) to my phone or other mobile device?

This entry is in revision and can not be displayed.

Author: Tech Support
Last update: 2016-06-28 16:45


How do I add a mailbox? (Faculty / Staff)

This entry is in revision and can not be displayed.

Author: Tech Support
Last update: 2019-01-08 16:46


Exchange Online Archiving

Archive Mailbox

Exchange Online Archiving feature is a specialized archive mailbox that appears alongside the users’ primary mailbox folders in Outlook for Windows or Outlook Web App (https://ex.fit.edu). Users can access the archive in the same way that they access their primary mailboxes. In addition, they can search both their archives and primary mailboxes.

It allows your archives to be stored on the server and backed up like your primary mailbox rather then stored on your local computer.


The default size of your inbox is 2 GB and the online archive has 10 GB of storage space.

If you have archives on your computer that need to be moved over you will have to manually move them (instructions provided below).

 

The benefits of storing your archives on the server:

1. The archives are automatically backed up regularly. If your computer hard drive fails, your archives are safe.

2. You can have access to your archives from any computer, not just the one computer where you store the archives.

3. The server moves old emails out of your inbox and into the archives automatically if they are over 2 years old. The server recreates the folders in your inbox when moving old emails. You can set folders to archive emails older than 1 year, 6 months, 2 months, or even 1 month.

 

 

How to Access Online Archives:

Currently only three mail clients can view your Online Archives: Outlook OWA Personal Folders2010 for Windows, Outlook 2013 for Windows, and Outlook Web Access (ex.fit.edu). Outlook for Mac is not supported, so use Outlook Web Access.

The online archives are distinguishable from your regular archives by your email address which is attached to the archive name.

On the web access, it is called Personal Archive (pictured on the right).

Move emails to Online Archive:

To move a folder from your local archive to the server archive via local computer. Right click on the folder in the local archive and click on move.  Then, select the archive mailbox as the target folder.

Additonally, you can verify that it successfully uploaded (it will take some time depending on the size of the folders) by logging into the webmail (ex.fit.edu) and looking in the area labeled Personal Archive as shown on the right.

Author: Tech Support
Last update: 2015-02-05 10:00


How to add a shared calendar

Steps to Share Calendars in Microsoft Outlook 2010

  1. Open Outlook 2010
  2. Click on Calendar
  3. Right click the calendar to be shared, select Properties, then Permissions
  4. Click Add, enter the person’s  name that you wish to share the calendar to, then click Add then OK

 

 5.  Define permissions for the user by setting Permission Level (Owner/Editor/Author/Reviewer), Click OK

 6.  On the computer used by the person needing to see the shared item, open Outlook 2010

 7.  Click the icon for Open Calendar,   then Open Shared Calendar

 8.  Enter the name of the owner of the shared calendar, then click OK

 9.  The calendar will appear in the calendar view.

Author: Tech Support
Last update: 2015-07-16 19:58


My Exchange mailbox is full, how do I increase space?

Enable Online Archiving (Faculty/Staff)

If your mailbox is full we recommend changing your automatic archiving frequency.

Navigate to ex.fit.edu, log in:

If you don't see the "Personal Archive" drop down (See this article on Exchange Online Archiving), then we may need to enable it for your account. 

 

To Change the Policy Frequency

1. Go to the webpageL ex.fit.edu

2. Log in using your TRACKS username and password

3. Locate your Inbox folder

4. Right click Inbox.

5. Hover over "Archive Policy"

6. Chose the amount of time you would like your Inbox to be automaticly archived.

Author: Tech Support
Last update: 2016-06-28 19:32


How do I create a central email for my student organization? (Google Groups Email Address)

Google Groups is a feature provided by your Google Account that allows users to create a shared email address under the my.fit.edu domain. It gives the Group Owner the ability to add and remove users from the group as needed. 

 

How to create a Google Groups Email Address:

 

1. Open your email from http://mail.my.fit.edu

2. Click on Apps from the TRACKS Menu

GG1

 

3. Select Groups from the window that comes up (You may have to click More to see it)GG2

 

4. Select My Groups from the side menu

GG4

 

5. Select Create Group from the top bar

GG5

 

6. Choose your Group name, Group email address and Group description

GG6

 

7. Select Group Type and Basic Permissions

GG7

 

8. Click Create from the top bar

GG8

 

9. Your Group has been created, click Okay

GG9

 

10. To set the ability for anyone to send to (Post) to the group, click Manage in the top right corner of your group’s topic page

GG12

 

11. Select Basic Permissions in the left pane

GG16

 

12. Click the Select groups of users under the Post option and check all the Groups and Users listed

GG17

 

13. Select Posting Permissions in the left pane

GG18

 

14. Click the Select groups of users under the Post As The Group option and check all the member types you want to have permissions to send on behalf of the group email address

GG19

 

15. Click the My Settings icon in the top, right corner of your group’s topic page and select Membership and email settings

GG10

16. In the Membership settings window, click the menu to choose an email subscription option:

  • No Email: You do not want to receive messages to the group in your Gmail inbox, and will only use the Google Groups interface to read and respond to messages
  • Daily Summaries: You want to receive a summary email of new messages once a day
  • Combined Updates: You want to receive 25 messages bundled into a single email
  • All Email: You want to receive an email for each message that is sent to the group

 GG11

 

17. To add members, click Manage in the top right corner of your group’s topic page

 GG12

 

18. You can Invite members or Direct add members to the group in the left pane

 GG13

  

19. When you Direct add members, you can choose their Email subscription options at the time of their addition

GG14

 

20. When you are finished adding members and choosing the Email subscription options, click Add on the top bar

GG15

 

21. For more options and settings, please follow this link, http://blog.ditoweb.com/search/label/google%20groups

 

 NOTE:

If you are part of an organization (Example, Student Government Association) and the associated email (sga@my.fit.edu) is taken by someone no longer reachable, you will need to get your faculty sponsor to email techsupport@fit.edu with the name of the president of the organization, asking that they are given ownership of the Group.

Author: Tech Support
Last update: 2015-01-14 21:45


How do I add/use my student organization Google Email Address? (Google Groups Email Address)

 

Accessing your new Google Group Email:

 

1. Open your email from http://mail.my.fit.edu

2. Click on Apps from the TRACKS Menu

GG1

 

3. Select Groups from the window that comes up (You may have to click More to see it) 

GG2

 

4. Select My Groups from the side menu

GG4

 

5. Select your group in the center pane

GG20

 

6. Click the My Settings icon in the top, right corner of your group’s topic page and select Membership and email settings

GG10

 

7. In the Membership settings window, click the menu to choose an email subscription option:

  • No Email: You do not want to receive messages to the group in your Gmail inbox, and will only use the Google Groups interface to read and respond to messages
  • Daily Summaries: You want to receive a summary email of new messages once a day
  • Combined Updates: You want to receive 25 messages bundled into a single email
  • All Email: You want to receive an email for each message that is sent to the group

 GG11

 

 

To Send As the Google Group Email address from your Gmail account:

 

1. Open your email from http://mail.my.fit.edu

2. Click on Settings in the upper right hand corner of your email account and select Settings

GG21

 

3. Click on Accounts in the Settings Menu

GG22

 

4. Under Send mail as, select Add another email address you own

GG23

 

5. In the pop-up window:

For Name, enter the display name you want the group to be displayed as.

For Email Address, enter the group email address.

Then select Next Step >>

GG24

 

6. Select Send Verification

GG25

 

7. The Group Box will receive a confirmation email with two options for adding it to your mailbox:

Click on the link to add the Group email address to your mailbox

Confirmation code to enter and verify to add the Group email address to your mailbox

GG26

GG27

 

8. Now in your Mailbox, select Compose from the top left menu

GG28

 

9. In the New Message window, select the drop down in the From field, now you can select to Send As the group email address

GG29

 

10. For more options and settings, please follow this link, http://blog.ditoweb.com/search/label/google%20groups

Author: Tech Support
Last update: 2015-01-14 21:44


How do I import a Contact List into Outlook (.msg file)

This entry is in revision and can not be displayed.

Author: Tech Support
Last update: 2015-04-13 14:46


How to Connect Google Applications to Microsoft Outlook or Mac Mail

This entry is in revision and can not be displayed.

Author: Tech Support
Last update: 2016-02-17 17:08


Exchange Mailbox Configuration Settings

This entry is in revision and can not be displayed.

Author: Tech Support
Last update: 2019-01-08 16:46


How do I add my student email account to my phone or mobile device?

Google Applications

Florida Tech partners with Google to provide students with an email address and other tools in the form of a Google Applications account. Google Applications has its own password associated with your TRACKS username.

It's important to note that your Google Applications password is not the same as your TRACKS password. While your TRACKS password expires every 180 days, your Google Applications password never expires. The reason for this difference is due to Google's account configuration.

There are circumstances under which uncommon or older platforms may require the use of your Google Applications password in order to add your student email to your device. Otherwise, CAS authentication with your normal TRACKS username and password should work.

As a precautionary measure, you should follow these instructions to set up your Google Applications password in case configuration of your email address calls for its use.

If you have already set a Google Applications password, skip these instructions and scroll down to the Andriod OS or iOS instructions.

Setting Up Your Google Applications Password

1. Go to the website: http://mail.my.fit.edu and sign in with your TRACKS username and password.

2. Once signed in, open the "Settings" menu by clicking the gear icon in the top righ-hand corner of the window.

4. Select "Settings" from the dropdown menu.

5. Click on the "Forwarding and POP/IMAP" tab. Next to "IMAP Access:," click to "Enable IMAP."

Click "Save Changes" to save the configuration.

6. Go to TRACKS Password Change System: https://tracks.fit.edu/tracks/passwd/

7. Once in the TRACKS Password Change System, click the dropdown menu next to "Type:" and select "Google Applications."

8. Create a Google Applications password by entering it and then verifying it in the fields shown.

Ensure that the password meets the requirements listed at the bottom of the page. Click "Change Password" to continue.

9. If the password sets correctly, you will see the following message:

Your Google Applications password is now set. As mentioned above, it can be used in case your device will not configure by logging into CAS authentication with your TRACKS password.

 

For Andriod OS

1. Go to "Settings" and tap "Accounts & sync."

2. Tap "ADD ACCOUNT."

3. Tap "Google."

4. The device may ask for your PIN or fingerprint (if capable). Tap "Next" when done.

5. Enter your full email address as shown in the example below, then tap "NEXT."

6. Your email address should appear at the top of the next screen. Tap "ACCEPT" to continue.

7. The screen for CAS Authenication should pop up as shown below:

8. Enter your TRACKS username and password in the designated fields, then tap "LOGIN."

9. The final screen should ask you if you wish to set up payment information. You can skip this by selecting "No thanks," and then tapping "CONTINUE."

Your email account should now be set up for use with Android OS.

 

For iOS (iPhone, iPad, iPod Touch)

1. Go to "Settings" and scroll down to "Mail, Contacts, Calendars."

Under "Accounts," tap "Add Account."

2. Tap "Google."

3. Enter your full email address as shown in the example below, then tap "NEXT."

4. The screen for CAS Authenication should pop up as shown below:

5. Enter your TRACKS username and password in the designated fields, then tap "LOGIN."

6. Select which features you wish to sync with your device, then tap "Save."

7. You will see that "Gmail" has been added under "ACCOUNTS."

Your email account should now be set up for use with iOS.

Author: Tech Support
Last update: 2017-06-12 15:56


How can I prevent items I scan to my email from going in the "Junk" folder?

There is a common problem that can occur with the Canon printers that causes scanned items to go directly into the "Junk E-Mail" folder instead of the inbox. There is a quick, simple solution:

1. Right click on the email in the "Junk E-Mail" folder.

2. Hover the mouse over the "Junk" option.

3. Select "Never Block Sender."

This will add the scanner to the "Safe Senders" list. These steps should now prevent all scanned items from going into the "Junk E-Mail" folder.

 

 

Author: Tech Support
Last update: 2016-08-15 14:07


Set up Office apps and email on iPhone, iPad, Android and other devices

This entry is in revision and can not be displayed.

Author: Curtis Robinson
Last update: 2018-09-07 14:21


How to access my FIT email from the web (Off-Campus)